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Confirm Testing Reviews

4.1 Rating 2,472 Reviews

77 %

of reviewers recommend Confirm Testing

Company Reviews

Product Reviews

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Phone:

02038703623

Email:

info@confirmtesting.com

Location:

1 Harley Street
London
W1G 9QD

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Total ineptitude. Agreeing with another reviewer that their stock response has been that the kits were not registered correctly. Waited over a week for one result but still haven't received my partner's result. They should be stripped of their status. Difficult to reach on the phone. When I finally did speak to someone they were very sympathetic but it didn't result in getting our results. A Harley Street address doesn't cut it for me. Avoid this company. At a time of crisis with Covid and its variants it is more important than ever that a company dealing with tests operate with the fastest possible turnaround - this company falls well short of the mark I'm afraid.”

Posted 2 years ago

Dear Yakima, Thank you for your review. We would love to help resolve your issue and investigate the issue you have faced with your order. You have not provided any order reference for us to check your order, and your name and email address does not appear in our system. Please email us at info@confirmtesting.com and we will investigate this for you. Wishing you continued health, Confirm Testing

Posted 2 years ago

“Still waiting after 7 days for results of day 2 PCR.. This is an utter scam. So much stress and time wasted chasing to no avail. Their stock response is to tell people they haven't registered their kit properly and yet we have the screen shot of the correct registration and can also see from the tracking service that they have revived the test . Please avoid this company. They are just using it as a way of making a great deal of money without providing the service they are selling. If you have used it and are frustrated waiting for results please take the time to report this to trading standards or BBC Watchdog who have already exposed their scamming which resulted in them losing their link up with Easy Jet and ceasing trading for a while last year.”

Posted 2 years ago

Dear Katie, Thank you for your review. We have looked into your order and have concluded that despite the initial system error, your results were sent to you shortly after you provided us with the details necessary to assign your certificate that we requested via email. We apologise for the inconvenience that you experienced with the registration process and hope to serve you again in the future with more satisfactory results. Wishing you continued health, Confirm Testing

Posted 2 years ago

“Totally let us down! Ordered two Day 2 fully vaccinated PCR tests to do on our return and when it came to registering them it constantly showed error codes, screen shots below. Calls to the company get dropped after 5 minutes, you can’t leave a message and emails have not been responded to. We are now totally powerless and £90 out of pocket, what a waste of time and money.”

Posted 2 years ago

Dear Judith, Thank you for your review. We have looked into your order, and have concluded that your results were sent to you on 2nd January 2022. We apologise for the initial server error, however, we are pleased to see that your results were processed and sent correctly in the end. Wishing you continued health, Confirm Testing

Posted 2 years ago

“No results 3 days after day 2 PCR test was dropped in the lab directly (not to miss 1 more day with mailing). Calling confirm testing during last 2 days - same story every time - 5 minutes waiting then the call is dropped. Got a response to my email from yesterday, it says that I haven’t registered my kit on their website which is not true, as I did it before we dropped the kit in the lab. Tried to register the kit again, got a message “500 Server Error”! What’s now? If you want your plans to be destroyed go to confirm testing, they will do there best to help!”

Posted 2 years ago

Dear Liudmila, Thank you for your review. We are sorry you feel disappointed with the service. There was a temporary system error when you tried to register your kit, but we advised you to do this again in order to assign the sample to your result, which was not done. This is why we were unable to send your result. We apologise for the inconvenience with the system and hope to serve you again in the future with better results. Wishing you continued health, Confirm Testing

Posted 2 years ago

“Booked day 2 tests for visitors then told by them that it could take 5 days to get the results - offered to send me tests early to avoid delays ! Even though the visitors were not here to take the tests. Due to advised delays I tried to cancel in good time as results would not arrive until my visitors had returned home. Refund refused even though they are unable to provide service paid for. Avoid this company - very poor service”

Posted 2 years ago

Dear Richard, Thank you for your review. We are sorry you feel disappointed with the service. The delays you are referring to were with the limited Royal Mail service during the holiday period, which we advised our customers about via our website and also email. We offered to send you the kits early to avoid any delays, but you requested a refund as your clients were no longer travelling to the UK. As we explained via email, and according to government guidelines, you are not eligible for a refund in this case as you already have the Passenger Locator Numbers needed to enter the country. We hope this brings some clarity to the situation. Wishing you continued health, Confirm Testing

Posted 2 years ago

“ordered 2 tests delivered promptly. However one of the vials was broken and neither test would register saying the tests where invalid or had been used previously. I tried to ring 10 times each time it rang for 5minutes then hung up the option to leave a message was unavailable. I have emailed the company again several times without any response. I need a day 2 test to be able to go back to work. This company is supposed to be approved by the government I will be going to trading standards with this company.”

Posted 2 years ago

“Paid for next day delivery , test didn’t come . When it finally did come the code had already been used so it was a complete scam AVOID!!!!!”

Posted 2 years ago

“impossible to get into contact to ask why booking was not progressing. chat line closed phone line closed”

Posted 2 years ago

“I booked a PCR test twice by mistake and I asked them to refund one of the payment but it's been two months and still haven't got my refund. Very disappointed.”

Posted 2 years ago

“Awful company do not use.”

Posted 2 years ago

“I wrote the Company for a refund because the covid home arrived 7 days late. They refuse to refund my money back”

Posted 2 years ago

“Never received the result of day 2 test!! Not very efficient. Never mind it is compulsory to have the test. What did I pay for??”

Posted 2 years ago

“My husband's test was returned after 72 hours. My test took 6 days to be returned. Thankfully I was negative - would have found out far too late if I wasn't. Won't use this company again.”

Posted 2 years ago

“Got two day two tests at £ 59.00 each did them on day one and posted them of had to chase results up on day Five and day 7 and on day eight got result Very Poor Service never again !”

Posted 2 years ago

“Have not received result of day 5 test, taken on 8/8/21. Appalling!”

Posted 2 years ago

Dear Amelia, The result was sent to you at 10 Aug 19:31 according to our system. You are on a hotmail account, which sometimes marks automated emails as spam. I have resent the result to you. Wishing you continued health, Confirm Testing

Posted 2 years ago

“Lost sample. Took 3 phone calls finally got a result a week later.”

Posted 2 years ago

“Terrible paid £119 and never got any results”

Posted 2 years ago

Dear Katie I have checked your order and you had not registered your barcodes, which is why you did not receive the results. We include instructions to register the barcode in emails, on a sticker on the box, and in the instructions booklet included in the test kit. You must register the barcode in order for it to be associated to your email address to receive the results. If you still have the instructions booklet, the barcode is on the front page and we can register it for you now to retrieve the results. Please email us at info@confirmtesting.com with the relevant info. Wishing you continued health, Confirm Testing

Posted 2 years ago

“thanks ok bye bye ciao arrivederci”

Posted 2 years ago

“Never received the result”

Posted 2 years ago

Dear Tim, I have checked the barcode on your order and it appears your sample never made it to the lab. Have you checked your Royal Mail tracking number to ensure that your sample was indeed delivered? Please send us an email with the tracking number so we can investigate this for you, but the reason you did not receive results is because we did not receive your sample. Please email info@confirmtesting.com with the relevant information. Wishing you continued health, Confirm Testing

Posted 2 years ago

“Received test results for day 2 after having left the country again which is > 10 days. Poor!”

Posted 2 years ago

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Confirm Testing is rated 4.1 based on 2,472 reviews