DirectCarMats.com Reviews

Name: DirectCarMats.com
Address: 17 Paradise Square, Sheffield, Sheffield
Rating: 4.48

4.5 Rating 1,642 Reviews

87 %

of reviewers recommend DirectCarMats.com

4.5

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“still waiting for delivery”

Helpful Report

Posted 1 year ago

Hi Trevor Thank you for your order and taking time to leave a review. Please accept our apologies for the delay with your order. I can see that your order was shipped and is now showing as delivered.

Posted 1 year ago

“Absolutely rubbish quality , may as well have been made of paper , didn’t fit correctly , poor stitching , just really bad quality for price , ordered a higher quality , really not worth it , will never order anything again”

Helpful Report

Posted 1 year ago

Thank you for your order and taking time to leave a review. I'm sorry to hear you're not happy with the mats you received for your Hyundai Tucson. The mat quality you chose is extremely hardwearing and are actually our our best sellers. OEM Hyundai mats would be closer match to our Deluxe range which might have been what you were looking for. If you would like to reach out to us at support@directcarmats.com, I will happily arrange for a replacement set of Deluxe mats to be sent out to you with a significant discount?

Posted 1 year ago

“I’ve received this survey and still not got the matts Your delivery company evri are crap Everyone knows that”

Helpful Report

Posted 1 year ago

Hi Edward Thank you for your order and taking time to leave a review. I'm glad to see that our Customer Support team managed to resolve the issue and that Evri have delivered the order correctly. Please accept our apologies for the delay.

Posted 1 year ago

“Very hard to write a positive review when I still haven’t received my mats.”

Helpful Report

Posted 2 years ago

Hi Mark Thank you for your order and taking time to leave a review. I can see that your original order was lost in transit by the courier and as such we had to re-make your order and arrange for a replacement set of mats sent out to you. I am pleased to see that the replacement set was successfully delivered. Please accept our apologies for the delay with your order.

Posted 1 year ago

“DO NOT USE THIS COMPANY I purchased x 2 sets of floor Mats for our cars from this company however only one set arrived. I've emailed them several times but they have ignored my request for a refund or a delivery date.”

Helpful Report

Posted 2 years ago

Hi Dene Thank you for your order and taking time to leave a review. I can see that one of the items you ordered from us was unfortunately lost in transit by the courier. I'm pleased to see that this issue was resolved by our customer support team and a replacement set of mats were issued and successfully delivered. Please accept our apologies for the delay with your order.

Posted 1 year ago

“Still waiting on delivery of boot mat”

Helpful Report

Posted 2 years ago

Hi Shirley Thank you for your order and taking time to leave a review. Please accept our apologies for the delay with your order. I can see that you have since spoken with our customer services team who have resolved this issue.

Posted 1 year ago

“They sent the wrong mats, in the wrong colour and won't respond to any of my multiple emails and they don't have a phone number, so I can't get a refund or the replacement mats”

Helpful Report

Posted 2 years ago

Hi Thank you for your order and taking time to leave a review. I'm really sorry to hear that you received the mat, however, we haven't received any e-mails or correspondence from you regarding this. If you'd like to reach out to our customer support team at support@directcarmats.com, we'd be happy to take a look into this further for you.

Posted 1 year ago

“Put in my car reg to order mats. Paid extra for 48 hour delivery. took 5 working days to arrive. also the holes to clip into my car are to small and will not fit”

Helpful Report

Posted 2 years ago

Thank you for your order and for leaving a review. I'm very sorry to hear about the delay in you receving your order. Please accept our apologies for the inconvenience caused. I'm glad to see that our team managed to resolve the issue and that Evri have have since delivered the mats to you. I know you've been in touch with our team who have also refunded your delivery charge as a gesture of goodwill. Thanks again for choosing DirectCarMats.com

Posted 2 years ago

“Took 4 days to arrive from order date and button clip on drivers mat as come through the carpet , .. not that impressed to be honest”

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Posted 2 years ago

Thank you for your order and for leaving a review. All of our mats are completely tailor made to fit your vehicle, and as such, we quote a 3 day production time and then additional time for delivery depending on which option you have selected. As you opted for our free 2 working day delivery option, we actually delivered your mats 1 day ahead of schedule. I can't locate any customer support e-mails from yourself, however, if you have any further queries, please don't hesitate to get in touch with us at support@directcarmats.com Thanks again for choosing DirectCarMats.com

Posted 2 years ago

“The mats are OK, BUT don't buy from them as they continually keep haranguing us with Emails asking us to rate this site. It get very boring, 3 emails and counting. Never never again will we use you.”

Helpful Report

Posted 2 years ago

Thanks for your order and for your review. We apologise that we have e-mailed you on 3 separate occasions asking if you were satisfied with the mats you ordered for your Nissan Qashqai. It was never our intention to annoy you, only to ensure everything went smoothly with your order. We appreciate your input and hope you will give us a chance to make up for this in the future. Thanks again for choosing DirectCarMats.com

Posted 2 years ago

“I have not recieved them yet why I cant write a review”

Helpful Report

Posted 2 years ago

Hi Paul Thank you for your order and taking time to leave a review. Please accept our apologies for the delay with your order. I'm pleased to see that it has since been successfully delivered by our courier. If we can be of any further assistance, please reach out to our customer support team at support@directcarmats.com

Posted 1 year ago

DirectCarMats.com is rated 4.5 based on 1,642 reviews