DirectCarMats.com Reviews

Name: DirectCarMats.com
Address: 17 Paradise Square, Sheffield, Sheffield
Rating: 4.48

4.5 Rating 1,642 Reviews

87 %

of reviewers recommend DirectCarMats.com

4.5

Based on 1,642 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I send my mats back has I ask them to cancel my order but there still send them out day after I aks them to cancel them and there have had the mats a week ago how refuse my refund”

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Posted 1 year ago

“did not fit on receiving goods would not use again”

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Posted 1 year ago

“Didnt get product ordered for vehicle reg plate Told it was my error offered 25 % discount left with mats I couldnt use . Never had problem with other suppliers jyst entered reg got correct mats”

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Posted 1 year ago

“So far there has been a complete mess of my order, ordered several weeks ago, still no mats. It seems that your company and Evri can't communicate properly or positively to know where my order has gone.”

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Posted 1 year ago

“I have had issues with the fitting, they sent additional studs to see if they helped. They haven't and they don't fit safely I want to return/ refund but they do not accept refunds as I chose a red trim. My advise is not to customise as you cannot return, I am stuck with a drivers mat that doesn't stay in place so isn't safe”

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Posted 1 year ago

“Very quick to get your money but delivery and customer service appalling. Lies lies and broken promises.”

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Posted 1 year ago

“To date have not received a delivery,”

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Posted 1 year ago

“Never received the Mats emailed in and had a reply but nothing further still no mats”

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Posted 1 year ago

“Still haven’t received my package as you have used evri. So can’t really comment because I’ve never seen the product”

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Posted 1 year ago

“Very disappointed with the inferior quality of these ‘custom’ made car mats. Car mats do not represent good value for money in my opinion. Unsatisfactory customer services. Complete waste of money and not to be recommended.”

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Posted 1 year ago

“Disappointing”

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Posted 1 year ago

“Poor quality for price”

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Posted 1 year ago

“I ordered a premium set of mats for my MX5. On arrival is was obvious that the mats were the lowest of the quality shown in the advert and certainly not a premium carpet. Despite several communications including photos, the company they insisted that these were their premium carpet. They even had the audacity to suggest I purchase an upgrade......(offering a 20% the order) No refund or offer to replace these sub standard mats with the qaulity of those ordered. I would recommend staying away from any potential purchase. Photo of there "Premium mats"”

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Posted 1 year ago

“The mats received were well made and apparently the correct size for the VW EOS (2007). Unfortunately the inserts for attaching to the floor of the car were incorrect. The vehicle has toggle attachments on the floor whereas the fixtures provided with the mats were simple round ones that could not ever fit on the toggle. Sadly, although the mats were of good quality, they were completely unusable. Rather sad.”

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Posted 1 year ago

Hi Craig, Thanks for your order and for taking the time to leave us a review. I can see that you've ordered the Volkswagen Eos 2006 to 2014 mats with round fixings which is why you've received these fixings. Reach out to our customer service team at support@directcarmats.com and we will happily arrange for replacement clips / attachments to be sent out to you free of charge.

Posted 1 year ago

“Ordered ultimate car floor mats from them. I would say rather average quality for the £105. Requested for return, they kindly denied. Their reason was since it is a customised product cannot be returned. I mean the car mat was model specific with no personal customisation from my end. Cannot reach them via a phone line. Have to go back and forth on emails which you rely on their mercy for replying. Absolutely gutted to see my money being wasted. Still in its original packing as received. Stay away guys. If you want a good mats for your car, please look elsewhere. Still waiting for them to let me know how to return the product.”

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Posted 1 year ago

Hi Mayank, Thanks for your order and for taking the time to leave us a review. I'm sorry to hear you're not happy with the mats you received for your Skoda Kodiaq. Our Ultimate mats are actually much thicker and offer a tighter carpet weave than the OEM Skoda mats that you could order direct from a Skoda dealer. As our customer service team have explained to you on multiple occasions, we aren't able to accept a return for these mats the item you ordered fell outside of our returns policy so it was not eligible for a return for a refund. We hope you consider using us again in future.

Posted 1 year ago

“Shocking. Exactly the same as the cheapest off-the-shelf product you could buy at any car garage. I paid for a slightly more premium product, cannot tell the difference. Meant to be fitted specifically for my car, did not have the attachments to the floor and all 4 mats did not fit correctly in the floor spaces. It also took over 2 weeks to be delivered. There are SO many companies that do floor mats for vehicles, how did I get so unlucky to randomly pick such a poor product? Would not recommend, try somewhere else.”

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Posted 1 year ago

Hi Harry Thank you for your order and taking time to leave a review. I'm sorry to hear you're not happy with the mats you received for your BMW 3 Series. The mat quality you chose is extremely hardwearing and are actually our our best sellers. OEM BMW mats would be closer match to our Deluxe range which might have been what you were looking for. If you would like to reach out to us at support@directcarmats.com, I will happily arrange for a replacement set of Deluxe mats to be sent out to you with a significant discount?

Posted 1 year ago

“Mats did not fit properly. Had an email saying that it would be looked into. I replied and that was the end of it. My comments were completely ignored. Obviously a cowboy outfit. Do not do business wirh them.”

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Posted 1 year ago

Hi Robert Thank you for your order and taking time to leave a review. I'm sorry to hear you're not happy with the mats you received for your MG ZS. Our team responded to your e-mail on 25th October at 5:06PM requesting photos of the issue so we could identify what the problem was, however, we still haven't received a reply from you. If you can respond to the e-mail our team sent you, we will be happy to get this issue resolved for you ASAP.

Posted 1 year ago

“Absolutely awful company to deal with mate described as premium quality never seen a poorer set of mats in my life tried for a refund said not possible as customised absalute con artists”

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Posted 1 year ago

Hi Anita Thank you for your order and taking time to leave a review. I'm sorry to hear you're not happy with the mats you received for your Hyundai Tucson. The mat quality you chose is extremely hardwearing and are actually our our best sellers. OEM Hyundai mats would be closer match to our Deluxe range which might have been what you were looking for. If you would like to reach out to us at support@directcarmats.com, I will happily arrange for a replacement set of Deluxe mats to be sent out to you with a significant discount?

Posted 1 year ago

“Poor quality mats, despite website stating fixings supplied this is not true. Only two poor quality sticky pads were supplied for the drivers mat. When I queried this I was told they would be posted out to me for the other three mats but then I was told they only supply them for the one mat. Those sticky pads have already disintegrated.”

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Posted 1 year ago

Hi Thank you for your order and for taking the time to leave a review. I'm sorry to hear you're not happy with the mats you received for your BMW 5 Series. Please get in touch with our customer support team on support@directcarmats.com and we'd be happy to arrange for replacement sticky pads to be sent out to you free of charge.

Posted 1 year ago

“I ordered a set of mats. After a week I hadnt' received them. I contacted Direct Car Mats. They said they would despatch another set. Another week on I still haven't received them.”

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Posted 1 year ago

Hi Thank you for your order and for leaving taking the time to leave us a review. Please accept our apologies for the delay with your order, as you mentioned, it looks like the courier lost your original order. I can see that we immediately made and dispatched another set of mats to you which was delivered shortly after the review was left. If we can be of any further assistance, please reach out to our customer support team at support@directcarmats.com and we will be happy to help.

Posted 1 year ago

DirectCarMats.com is rated 4.5 based on 1,642 reviews