“Purchased a pair of headphones at Christmas, which, in March failed to charge or hold charge. Was in frequent contact with them, and asked to return them for an exchange. Up until this point, communication had been good and successful.
Having returned the AirPods back at the beginning of, via Signed-For delivery so I know they have been accepted, I write this review having not received a reply to 7 emails and 3 voicemails with the company. I have not received the replacements either, nor a refund. Totally appalling customer service, and frankly unforgivable.”
“Two orders still outstanding after many months and no response from emails sent. Strange as I ordered a pair of AirPods earlier and they arrived very quick”
Hi Russ ,
I'm sorry to hear of your experience , please reach out to myself personally and i will be happy to to assist
sales@discount-headphones.com FAO Paul
Thanks
DCH
“Orders Philips Sonicare toothbrush, I have had many before, this is not a Philips Sonicare. The heads are totally different.
I shall be contracting Trading Standards”
“I purchased some airpods, they didn't work, so I returned them by post. After a month I have still not received my refund, nor are they responding to my emails. I received a response on here, but they just respond to reviews to make it look like they are going to sort out the problem, but in fact, they do not do anything! And instead, they just delete the reviews.”
Hi Vian ,
Thanks for taking the time to leave us this with you I'm sorry to hear that your refund has not yet been processed, please reach out to myself at sales@ discount-headphones.com for the attention of Paul and I will happily look into this for you.
Many thanks
DCH Customer Services
“I bought Airpods which were faulty, sent back to them for replacement on 31st march 22 they received on 2nd of April 22, since then I called them numerous time but never they answer their call left voice mail requested for call back no one yet called me , send then few email no courtesy to reply to emails. Not sue how I can get my refund or replacement as they not responding at all, this is extremely frustrating . I will never recommend anyone to purchase from this business as their Customer service extremely poor .. I would give them 0 rating if i had a chance .”
Hi Atiqul ,
Thanks for leaving your review, we are sorry to hear of your experience and that you have not yet received your replacement, please reach out to myself personally and I'll happily look into this for you I can be contacted at sales@disco-headphones.com for the attention of Paul.
Thanks
DCH Customer Services
“Dear Sir or Madam,
REFERENCE: https://www.discount-headphones.com/ 7580/280222/94 - air pods
I purchased a air pods from https://www.discount-headphones.com/. At the point of purchase I paid £67.00.
I bought this Item on March 1st, 2022, On March 12th, 2022 I sent an email regarding the faulty product that I received, and yet nobody responded to my emails.....I got really frustrated with their service and gave a negative review on their Facebook advertisement....my review was deleted from the comments, and the comment section for their ad was disabled. Somehow I got in touch with them through an online chat on their website and explained the issue with the product, they asked me to return the product and I did. I can see that the returned product was received by them, and yet no response...I need a refund, please. .
The Consumer Rights Act 2015 makes it an implied term of the contract I have with https://www.discount-headphones.com/ that goods be as described, fit for purpose and of satisfactory quality.
As you are in breach of contract and I've owned the product less than 6 years ago, I am within my statutory rights to ask for it to be replaced.
I await confirmation that you will provide the remedy set out above within 14 days of the date of this letter.
Yours faithfully,
Harinath Reddy”
“On March 12th, 2022 I sent an email regarding the faulty product that I received, and yet nobody responded to my emails.....I got really frustrated with their service and gave a negative review on their Facebook advertisement....my review was deleted from the comments, and the comment section for their ad was disabled.
Somehow I got in touch with them through an online chat on their website and explained the issue with the product, they asked me to return the product and I did. I can see that the returned product was received by them, and yet no response...”
Hi,
Thank you for taking the time to leave us a review if you appreciate good or bad. Unfortunately due to the review being anonymous we are unable to assist further at this time but please feel free to reach out to us at sales@discount-headphones.com and we will be happy to assist further. Please mark the email for the attention of Paul and I will personally resolve this for you thank you
“I purchased some airpods, they didn't work, so I returned them by post. After a month I have still not received my refund, nor are they responding to my emails. I feel really cheated, I don't have any money at the moment, which is why I purchased refurbished.”
Hi Vlan ,
Thank you for taking the time to leave us a review which we appreciate good or bad so that we can improve our service. I'm sorry to hear that you haven't had your refund yet processed for your return the item please reach out to myself personally and I will happily look into this for you and resolve you can email me at sales@discount-headphones.com and Mark the email for the attention of Paul
Many thanks
Paul
DTH customer services
Hi Muhammad ,
Thanks for taking the time to leave us this review, we are sorry to hear this. Please email us at sales@discount-headphones.com FAO Sarah Jane and i will happily have this resolved.
Sarah Jane DCH Customer Service sales@discount-headphones.com
0333 090 7274
Hi Robert
Thanks for taking the time to leave us this review, we are sorry to hear this. We do notice your order was back in Febuary but you do have six months warranty for any issues. Please feel free to reach out to us and we will happily have these exchnaged for you.
Sarah Jane
DCH Customer Service
sales@discount-headphones.com
0333 090 7274
“I’m really disappointing with the service because I order airpod pro and received with battery issue and ask to help.they secure me return it and we gonna send other pair and I return it but didn’t receive anything yet been waiting more than 3-4 weeks. I tried to email and call but no response. Didn’t even reply of my emails”
Hi Jitender ,
Thanks for taking the time to leave us this review, we are sorry to hear this. Please email us at sales@discount-headphones.com FAO Sarah Jane and i will happily have this resolved.
Sarah Jane
DCH Customer Service
sales@discount-headphones.com
0333 090 7274
Hi Naomi ,
Thanks for taking the time to leave us this review, we are sorry to hear this. I have looked into this for you and can confirm your refund has been processed back via laybuy for you. Please accept our apologies for the delay in resolving this issue.
Sarah Jane
DCH Customer Service
sales@discount-headphones.com
0333 090 7274
Hi Sianne ,
Thanks for taking the time to leave us this review, we are sorry to hear this. Please email us at sales@discount-headphones.com FAO Sarah Jane and i will happily have this resolved.
Sarah Jane
DCH Customer Service
sales@discount-headphones.com
0333 090 7274
Hi Anonymous ,
Thanks for taking the time to leave us this review, We appreciate all feedback good or bad so we can improve our service. We are though unable to assist based on the information you have provided but please feel to reach out to. us and we wll be more than happy to assist
Sarah Jane
DCH Customer Service
sales@discount-headphones.com
0333 090 7274
Hi Sandra ,
Thanks for taking the time to leave us this review, we are sorry to hear this but we do note that your purchase was for an open box product and this is clearly stated on the product description. We are though happy for you to return the item and we will be more than happy to exchnage this for you. You can find our return policy on our homepage or via the link below.
https://www.discount-headphones.com/returns--refunds-4-w.asp
Sarah Jane
DCH Customer Service
sales@discount-headphones.com
0333 090 7274
Hi Kirsty ,
Thanks for taking the time to leave us this review, we are sorry to hear this. Please reach out to myself personally and i will be more than willing to resolve this for you. Please email sales@discount-headphones.com FAO Sarah Jane
Sarah Jane
DCH Customer Service
sales@discount-headphones.com
0333 090 7274
Hi Veroknika ,
Thanks for taking the time to leave us this review, we are sorry to hear this. Once they are received back to ourselves we will happily have this refunded for you. If you require anything in the meantime please reach out to myself and i will be happy to assist.
Sarah Jane
DCH Customer Service
sales@discount-headphones.com
0333 090 7274
“For god's sake, respond to my emails... it's been more than two weeks I've sent an email regarding the faulty product that u sold me... I have purchased three AirPods without knowing that u wouldn't look into customer issues.....”
“I strongly recommend not to buy any products from this website....They just sell the items and never look back into the customer issues.
I recently purchased three AirPods from this website, out of which two are faulty. Its been more than 12 days since I sent an email to the customer service with multiple reminders, but none replied. It's very disgusting. So I've decided to report it to the Consumer Rights Act. I would give a zero rating for treating the customers like this...”
