easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
“It was very straightforward to install and use the eSIM, I got good coverage while using it (in Southern California) and appreciated the updates on my usage. I used to get a physical SIM when travelling in USA but this was so much easier - kept my own phone number and no fiddly switching of SIMs. I would love an eSIM that also had an option to make calls back to UK but other than that, it was perfect.”
“First time I've used an eSim- I seen easySim reviewed in UK's Computeractive magazine. I found the process simple to use and top up in both Canada and America within the past two weeks.
No problems at all apart from the set up where I did something wrong. I was at Niagria but the help desk replied almost immediately from UK and screen shotted iphone settings I needed to change then I was up and running a couple of minutes later. Most surprised the coverage I had at sea out of New York- my own provider couldn't look at it! Recomended.”
“Very easy to install and easy to use.
I had one issue whilst there where it disconnected and I had to manually search for an alternative provider, but easy sim were very helpful in providing a solution.”
Dear David, thank you so much for taking the time to provide us with your feedback on easySim. We truly appreciate it when our customers share their experiences with us.
Firstly, we would like to apologise for the inconvenience you encountered during your stay in Brazil. We understand that the service did not last as long as expected. We sincerely apologise for any inconvenience this may have caused you.
We have checked your usage and note that you have only used 10% of your data bundle, so you should have had plenty of data remaining. We would like to understand what went wrong, so we will contact you privately to rule out your phone settings.
Additionally, we do not have record of you contacting our support, so we did not have the opportunity to assist you whilst you had a glitch.
Once again, we apologise for any inconvenience caused and deeply appreciate your feedback. We remain committed to delivering the best service possible and look forward to speaking with you directly.
Sincerely,
Richard
“I’m not good with phones etc but I managed to activate my eSIM easily and found it excellent on our trip to the USA.
Checking my data balance was straightforward and clear, I wouldn’t hesitate to use again.”
“I found it quite difficult to actually set the SIM up.
Initially the SIM wasn’t working which was annoying , but using the ‘contact a human’ facility, ‘JIM’ was fantastic. He checked my set up via screenshots , luckily all of which were ok. It took a couple of days to sort it out mostly due to the time difference, and lack of wifi, but he was dogged and very patient. I appreciated having the same person to help rather than someone different each day.
I cannot fault the service Jim provided.
I would recommend easy sim to others.
I give it 4 stars as it wasn’t working for 2-3 days but other than that it was great.”
“Purchased easysim for the first time last year and had complete success with it ,I decided to use it again this year and it was even easier to use as I didn't have to reload app and it was automatically installed on completion of payment,again worked brilliantly”
“I found the product easy to use and good value for money. The customer service team were great when I had a suggestion. I will use easySim next time I travel.”
Hi Clare, thank you for your review. I have checked our support platform and I cannot see any requests from you which is confusing as you mention that you tried to contact us and are awaiting a response. I have also checked your eSIM and I can see you used data in the USA which is the data bundle your purchased. So, I can only assume you DID purchase the correct country. I really want to get to the bottom of this for you so I am going to contact you offline for more information. Safe travels, easySim.
“Straightforward, and great value eSIM for roaming. Set-up a little more complex than advertised, needing to tweak iPhone settings for roaming and line selection. Also i've no idea how you can scan a QR code on your phone when you've procured i on your phone - you need to log into another device in order for your phone to scan the QR code. It's messy. at least they do provide easy to copy SIM numbers etc to 'manually install'.
Once overseas, it worked very well, i bought one eSIM for each member of our family to keep them connected.
Data consumption can only be viewed on the easySIM.global website, but this was easy to refresh and I got messages at 50% and 80% consumption.
Only other challenge was buying those other eSIMs - once in your account, there was no clear distinction for buying another eSIM. so you go to buy an eSIM, and it autopmatically added the new eSIM to my old one, rather than giving me a completely new eSIM to give to my wife/kids etc. This was quickly (24h) resolved by the wonderful support team, who commented that this happens all the time ! Therefore, it would be a helpful development to be clearly select whether the eSIM is for your own use, or for a GIFT. This would also address the QR issue above, as you can create gift sim on your phone, and your family member scans your phone screen with their phone.
Niggles aside, i'm completely happy with the easySim.global service and will use again!”
“Easy to purchase and the supplied instructions made set up simple and hassle-free.
No issues with the SIM whilst away, and all worked as expected.
Can't fault easySim, following this single experience. I would definitely consider using again.”
