easySim provides low-cost, prepaid travel eSIMs, which will cut the cost of using your mobile phone when you travel abroad in over 150 countries. No more dodgy WiFi or messing around with fiddly sim cards.
“eSim is OK : easy set-up, prompt support & good connexion
the price can be a bit lower,
but more than anything, I am not happy at all to hear the news about your poor protection of clients' personnal data (according to youur recent message)”
Hi Hiroko,
Thank you for your review and we are delighted you had a good experience with our eSIM.
However, may I express our disappointment with this data breach. We take the protection of personal data very seriously - and our systems have been designed with this protection and security from the ground up. This is why when the breach occurred, it was only an email address that was exposed. The cause of the data breach was human error, and we have introduced a measure that would prevent this type of human error from ever happening again.
I would like to reassure everyone that passwords on our system are and will remain 100% secure. They are encrypted and nobody (not even us) are able to decode them. And we do not record payment details so you can be sure that your payment details are also 100% secure.
Whilst I do not wish to 'down play' this data breach, under the data protection regulation, the breach was so small that we were under no obligation to notify our customers. However, in the interests of honesty and transparency, we decided to do so.
Whilst our data breach was very small, there have been a number of large and invasive data breaches from organisations around the globe. You may want to check if your email address has been exposed in the past, you can do this using the following website:
https://haveibeenpwned.com/
I would like to personally apologise for this incident and reassure you that something like this will never happen again.
“The only reason it wasnt 5* was I couldn’t work out how to add/buy more data to extend my current ,package as soon as i worked that out it was all easy and saved me money, excellent”
Hi Ian, thank you very much for your review. We try very hard to make our installation instructions as easy as possible and we are often complimented on how straight forward they are. We have 3 versions for iOS and Android - Summary, Step by Step and Manual Method instructions. We also try very hard to strike the balance between adequate information and too much information. I have checked your eSIM and I can see you installed it without any help from our support as I cannot see any requests for help from you. Your feedback is really important to us and we will contact you offline to find out more.
“Easy to buy and customer service with online chat was the easiest and quickest company I’ve dealt with. Resolved my issue in literally 5 minutes.
SIM worked as expected in Canada and Alaska. Signal strength was good. Only issue I had was how to add additional data. I still didn’t resolve it as website seems to suggest adding a new eSIM?
Also would have been useful to have had a small bundle of minutes simply for calling contacts/hotels etc whilst overseas as WhatsApp etc not used by all.”
