Thank you for taking the time out of your day to leave a review, we appreciate the feedback and hope to hear from you again soon.
Best regards,
Sam - Team EO
“First time customer. Items were listed on website as in stock and available for next day delivery, so I ordered as I needed it urgently. Receive and email saying there's zero in stock or on order and they aren't 'able' to order it anymore (not very believable). Had to get a refund, what a waste of time, your website should never list products which you don't have in your inventory. Won't be using them again.”
We are very sorry for the issue with our stock and take full responsibility for this issue, however unfortunately as explained we do not have a live stock level on our website, so we cannot guarantee stock of anything unless requested prior to ordering. In this scenario, we genuinely were not able to order the item in, if we could then we would have done so.
I understand that the situation is highly frustrating, but we quickly attempted to resolve the issue by reaching out to you and refunding the order.
Please accept our sincere apologies for any inconvenience caused.
Hello,
Apologies for the delay, as you now know we are working on getting this order out to you right away.
Thank you for your patience.
Best regards,
Sam - Team EO
“Recently ordered some outside lights and bulbs. The lights arrived without the accompany bulbs. After several days of nothing arriving, I chased up the delivery via e-mail. I received a quick reply stating that the missing items were being looked into. The following I received a call stating that there was an issue and was offered a replacement or a refund. The replacement was agreed and the bulbs were received the following day. Although,it was disappointing that the bulbs did not arrive on time, the issue was dealt with quickly and without fuss - appreciated.👍”
Many thanks for taking the time out of your day to leave us a positive review. I'm sorry to hear about the issue with your lights, please accept our apologies for any inconvenience caused.
Thank you for your patience with this. We appreciate the kind review and hope to see you again soon!
Best regards,
Sam - Team EO
“Excellent service from placing of order to delivery of goods with free next working day delivery,item ordered exactly as described on web page and perfect replacement for Horstman controller H37XL unit now installed and working perfectly. Thank you”
“Ordered and paid online then price more than doubled - had call to say if I wanted them delivered the bulbs were £20 each not the £7 something listed online and basically take it or leave it and they’ll cancel my order.”
Hello,
Thank you for the review.
I'm sorry to hear about the situation with our pricing, apologies for the inconvenience of our mistake. If you still need help with this order, please contact hello@electricalsonline.co.uk and we will be happy to help.
Once again I sincerely apologise for our pricing error.
“I'd been given a link for a programmable thermostat by my electrician so I placed the order straight away. It arrived two days later via DPD and works a treat. Very happy with the purchase and ordering was very easy.”
Many thanks for the review, we appreciate you taking the time out of your day to leave us positive feedback.
We hope to see you again soon.
Best regards,
Sam - Team EO
Thank you for the kind review, it's nice to hear that you were impressed with our service. We appreciate the feedback and recommendation and hope to hear from you again soon.
Best regards,
Sam - Team EO
