Essential Clinic Reviews

Name: Essential Clinic
Address: 400-119 14th St NW, Calgary, Alberta
Rating: 4.64

4.6 Rating 2,171 Reviews

91 %

of reviewers recommend Essential Clinic

4.6

Based on 2,171 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Essential Clinic:

We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home.

Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval.

To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil.

To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis).

We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.

Visit Website

Email:

team@essentialclinic.ca

Location:

400-119 14th St NW,
Calgary
Alberta
T2N 1Z6

Essential Clinic 5 star review on 31st March 2025

Dany Jean

Essential Clinic 5 star review on 2nd February 2024

Mykola Semerak

Anonymous

Anonymous // 01/01/2019

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“Drug Pricing is way above the average”

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Posted 4 weeks ago

Hi Bruce, Thank you for sharing your feedback. We truly appreciate you taking the time to leave a review. We understand your concerns about pricing. Our medication costs are intended to remain competitive with local pharmacies, though they can vary depending on the medication and dosage. We also strive to provide a convenient, stress-free experience with licensed clinicians, discreet consultations, and fast, free shipping directly to your home. For future refills, we wanted to let you know that there are a couple of more cost-effective options available, including adjusting your prescription quantity. We’ve reached out privately with more details to help you choose what works best. We value your feedback and will continue working to ensure the best possible care and support. Please don’t hesitate to reach out to us anytime with any questions or concerns, we’re always happy to help!

Posted 3 weeks ago

“simply good 👍”

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Posted 4 weeks ago

“I have not received my product as a matter of fact that this company used a delivery company that is on strike. I am not happy because I need it the product as soon as possible. As a company i would have make to use a delivery service that is actually working. Regards edher”

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Posted 4 weeks ago

Hi Edher, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the inconvenience you’ve experienced and completely understand your frustration. We’d like to clarify that the Canada Post strike was officially announced on September 25th—one day after your order had already been shipped. Unfortunately, this unexpected disruption was beyond our control, and we were unable to modify the shipping method at that point. Please be assured that your order is still in transit and has not been lost. It will be delivered as soon as Canada Post resumes regular operations. If, after service resumes, your package is confirmed lost, we’ll be happy to file a claim on your behalf and ensure you’re reimbursed. We recognize how critical timely access to your medication is, and we sincerely regret the delay. To help mitigate the impact, we’re happy to reship a 1-month or 3-month supply via FedEx, with delivery estimated within 2 to 4 business days. Should you choose this option, the cost of the medication will be billed to you, but FedEx shipping will be provided at no additional charge. Thank you again for your patience and understanding. We remain committed to getting your medication to you as quickly and reliably as possible. Please don’t hesitate to reach out with any questions or concerns, we will be glad to assist you further.

Posted 4 weeks ago

“Great customer service and legit.”

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Posted 4 weeks ago

“Follow ups and refills are easy, no hasle”

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Posted 4 weeks ago

“I haven't received the product yet due to postal strike. Is there a different delivery option?”

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Posted 4 weeks ago

Hi Kevin, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the inconvenience you’ve experienced and completely understand your frustration. We’d like to clarify that the Canada Post strike was officially announced on September 25th—one day after your order had already been shipped. Unfortunately, this unexpected disruption was beyond our control, and we were unable to modify the shipping method at that point. Please be assured that your order is still in transit and has not been lost. It will be delivered as soon as Canada Post resumes regular operations. If, after service resumes, your package is confirmed lost, we’ll be happy to file a claim on your behalf and ensure you’re reimbursed. We recognize how critical timely access to your medication is, and we sincerely regret the delay. To help mitigate the impact, we’re happy to reship a 1-month or 3-month supply via FedEx, with delivery estimated within 2 to 4 business days. Should you choose this option, the cost of the medication will be billed to you, but FedEx shipping will be provided at no additional charge. Thank you again for your patience and understanding. We remain committed to getting your medication to you as quickly and reliably as possible. Please don’t hesitate to reach out with any questions or concerns, we will be glad to assist you further.

Posted 4 weeks ago

“Great experience with essential clinic.”

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Posted 4 weeks ago

“Not Essential Clinics fault but have not received my order due to the postal strike.”

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Posted 4 weeks ago

Hi Tim, Thank you for taking the time to share your feedback, we really appreciate it. We’re truly sorry to hear about the inconvenience you’ve experienced. We’d like to clarify that the Canada Post strike was officially announced on September 25th—one day after your order had already been shipped. Unfortunately, this unexpected disruption was beyond our control, and we were unable to modify the shipping method at that point. Please be assured that your order is still in transit and has not been lost. It will be delivered as soon as Canada Post resumes regular operations. If, after service resumes, your package is confirmed lost, we’ll be happy to file a claim on your behalf and ensure you’re reimbursed. We recognize how critical timely access to your medication is, and we sincerely regret the delay. To help mitigate the impact, we’re happy to reship a 1-month or 3-month supply via FedEx, with delivery estimated within 2 to 4 business days. Should you choose this option, the cost of the medication will be billed to you, but FedEx shipping will be provided at no additional charge. Thank you again for your patience and understanding. We remain committed to getting your medication to you as quickly and reliably as possible. Please don’t hesitate to reach out with any questions or concerns, we will be glad to assist you further.

Posted 4 weeks ago

“T they had a job to do and they did do the job”

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Posted 4 weeks ago

“Essential had 7 days to deliver BEFORE the national mail strike & failed. Will not order again. Unhappy.”

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Posted 1 month ago

Hi Paul, Thank you for your feedback. We’re very sorry for the frustration this situation has caused and completely understand your concerns. To clarify, your consultation request was submitted on September 17th and reviewed by our clinician the same day. Your prescription was then approved, and your order was shipped on September 18th, with delivery expected by September 25th. Normally, this would fall within our standard 5-business-day delivery timeframe. However, unfortunately, the Canada Post strike was announced unexpectedly after your order had shipped, which disrupted the delivery schedule. Please be assured that your order is still in transit and has not been lost. It will be delivered as soon as Canada Post resumes normal operations. If the order is confirmed lost after service resumes, we can file a claim on your behalf and you would be reimbursed. To help minimize any further delay, we’re also happy to ship a 1-month supply via FedEx, with delivery estimated within 2–4 business days, should you wish to proceed. We sincerely regret the inconvenience and appreciate your patience and understanding. Please don’t hesitate to reach out with any questions or concerns.

Posted 4 weeks ago

“Order never arrived. They shipped it through Canada post who cannot ship it and then their only offer was to pay again to reship it with a different shipper. I shouldn’t have to pay extra for something out of my control.”

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Posted 1 month ago

Thank you for your review. We’re very sorry to hear about your experience and completely understand your frustration. Please note that the Canada Post strike was officially announced on September 25th, 2025—two days after your order had already been shipped. Unfortunately, this sudden development was outside of our control, and we were unable to adjust the shipping method at that time. Rest assured, your order is still in transit and has not been lost. It will be delivered as soon as Canada Post resumes normal operations. If it is confirmed lost after service restarts, we can file a claim on your behalf and you would be reimbursed. We sincerely regret the inconvenience this disruption has caused, as we understand how important timely access to your medication is. To help minimize any delay, we’re also happy to reship a 1-month supply at a reduced fee should you choose to proceed. We truly appreciate your patience and understanding and remain committed to making this right. Please don’t hesitate to contact us with any further questions or concerns.

Posted 4 weeks ago

“Quick, efficient and easy”

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Posted 1 month ago

“Very easy and lots of order status updates”

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Posted 1 month ago

“Pleasant staff to deal with. Easy process to order. Order arrived in a timely manner.”

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Posted 1 month ago

“Great service!”

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Posted 1 month ago

“Fast service delivering exactly as advertised”

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Posted 1 month ago

“Very professional and quick to respond to my questions. canada post estimated the delivery at 7 days but I got it before. 👍🏽”

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Posted 1 month ago

“Communication was clear, concise and professionally handled. I appreciate that a service like yours is available for men that prefer to keep their business quiet and behind closed doors. Thank you.”

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Posted 1 month ago

“Quick response, on time delivery.”

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Posted 1 month ago

“Quick service”

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Posted 1 month ago

Essential Clinic is rated 4.6 based on 2,171 reviews