Essential Clinic Reviews

Name: Essential Clinic
Address: 400-119 14th St NW, Calgary, Alberta
Rating: 4.64

4.6 Rating 2,201 Reviews

91 %

of reviewers recommend Essential Clinic

4.6

Based on 2,201 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Essential Clinic:

We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home.

Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval.

To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil.

To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis).

We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.

Visit Website

Email:

team@essentialclinic.ca

Location:

400-119 14th St NW,
Calgary
Alberta
T2N 1Z6

Essential Clinic 5 star review on 31st March 2025

Dany Jean

Essential Clinic 5 star review on 2nd February 2024

Mykola Semerak

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Taladifil 20mg pills don't work for me, when I tried to find out if you had anything stronger and asked, you just sent me a list of the alternatives and their uses, you never told me if they were stronger or more likely to help me. Very disappointing.”

Helpful Report

Posted 1 month ago

Hi Douglas, Thank you for taking the time to share your feedback. We’re very sorry to hear that your experience with the medication wasn’t as effective as you had hoped, and that you felt your concerns weren’t fully addressed. After reviewing your case, we can confirm that our pharmacy team promptly responded to your initial messages, providing dosage instructions, safety guidance, and a full list of available alternatives. When you asked which medication might be stronger or more effective for you, your question was immediately forwarded to our clinician for review. Our clinician then followed up shortly after with a personalized recommendation, explaining the differences between each option. She also provided a recommendation on another medication that could be more suitable for you as a next step before exploring combination options. We completely understand how important it is to find a treatment that works, and we regret that this process felt disappointing. Our team strives to provide clear communication and compassionate guidance at every step, and your feedback helps us continue improving. We’ve also reached out again this week to confirm whether you’d like to move forward with the clinician’s recommended alternative, and we’d be happy to assist you personally in making the switch if you wish to do so. Thank you again for your review. We truly value your feedback and hope to have the opportunity to continue supporting you toward finding the most effective treatment for you. Please do not hesitate to contact us at any time for any questions or concerns, we'll be happy to assist you!

Posted 1 month ago

“Easy process, delivered quickly, product works!”

Helpful Report

Posted 1 month ago

“Excellent.”

Helpful Report

Posted 1 month ago

“Service was fine. Unfortunately product doesn't work for me. Not sure why but there is zero effect.”

Helpful Report

Posted 1 month ago

Hi Charles, Thank you very much for taking the time to leave a review and share your experience! We truly appreciate your feedback and are glad to hear that you were satisfied with the service you received, even though the treatment hasn’t yet produced the results you were hoping for. Our clinical team has followed up with additional guidance to help you adjust your treatment plan and assess whether a different approach may be more suitable. We’re here to support you in finding the option that works best for you. Your feedback helps us continue improving the care and support we provide to all our patients, and we truly appreciate you taking the time to share it. Please don’t hesitate to reach out to us anytime if you need further assistance or have any questions!

Posted 1 month ago

“Gave 4 stars. The packaging is very discrete but the senders address is not discrete enough when it has the work Rx on it.”

Helpful Report

Posted 1 month ago

“Great service and awesome product!”

Helpful Report

Posted 1 month ago

“Great company great customer satisfaction”

Helpful Report

Posted 1 month ago

“Package arrived quickly to the home.”

Helpful Report

Posted 1 month ago

“Good service, effective and confidential.”

Helpful Report

Posted 1 month ago

“Gets the job done”

Helpful Report

Posted 1 month ago

“Drug Pricing is way above the average”

Helpful Report

Posted 1 month ago

Hi Bruce, Thank you for sharing your feedback. We truly appreciate you taking the time to leave a review. We understand your concerns about pricing. Our medication costs are intended to remain competitive with local pharmacies, though they can vary depending on the medication and dosage. We also strive to provide a convenient, stress-free experience with licensed clinicians, discreet consultations, and fast, free shipping directly to your home. For future refills, we wanted to let you know that there are a couple of more cost-effective options available, including adjusting your prescription quantity. We’ve reached out privately with more details to help you choose what works best. We value your feedback and will continue working to ensure the best possible care and support. Please don’t hesitate to reach out to us anytime with any questions or concerns, we’re always happy to help!

Posted 1 month ago

“simply good 👍”

Helpful Report

Posted 1 month ago

“I have not received my product as a matter of fact that this company used a delivery company that is on strike. I am not happy because I need it the product as soon as possible. As a company i would have make to use a delivery service that is actually working. Regards edher”

Helpful Report

Posted 1 month ago

Hi Edher, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the inconvenience you’ve experienced and completely understand your frustration. We’d like to clarify that the Canada Post strike was officially announced on September 25th—one day after your order had already been shipped. Unfortunately, this unexpected disruption was beyond our control, and we were unable to modify the shipping method at that point. Please be assured that your order is still in transit and has not been lost. It will be delivered as soon as Canada Post resumes regular operations. If, after service resumes, your package is confirmed lost, we’ll be happy to file a claim on your behalf and ensure you’re reimbursed. We recognize how critical timely access to your medication is, and we sincerely regret the delay. To help mitigate the impact, we’re happy to reship a 1-month or 3-month supply via FedEx, with delivery estimated within 2 to 4 business days. Should you choose this option, the cost of the medication will be billed to you, but FedEx shipping will be provided at no additional charge. Thank you again for your patience and understanding. We remain committed to getting your medication to you as quickly and reliably as possible. Please don’t hesitate to reach out with any questions or concerns, we will be glad to assist you further.

Posted 1 month ago

“Great customer service and legit.”

Helpful Report

Posted 1 month ago

“Follow ups and refills are easy, no hasle”

Helpful Report

Posted 1 month ago

“I haven't received the product yet due to postal strike. Is there a different delivery option?”

Helpful Report

Posted 1 month ago

Hi Kevin, Thank you for taking the time to share your feedback. We’re truly sorry to hear about the inconvenience you’ve experienced and completely understand your frustration. We’d like to clarify that the Canada Post strike was officially announced on September 25th—one day after your order had already been shipped. Unfortunately, this unexpected disruption was beyond our control, and we were unable to modify the shipping method at that point. Please be assured that your order is still in transit and has not been lost. It will be delivered as soon as Canada Post resumes regular operations. If, after service resumes, your package is confirmed lost, we’ll be happy to file a claim on your behalf and ensure you’re reimbursed. We recognize how critical timely access to your medication is, and we sincerely regret the delay. To help mitigate the impact, we’re happy to reship a 1-month or 3-month supply via FedEx, with delivery estimated within 2 to 4 business days. Should you choose this option, the cost of the medication will be billed to you, but FedEx shipping will be provided at no additional charge. Thank you again for your patience and understanding. We remain committed to getting your medication to you as quickly and reliably as possible. Please don’t hesitate to reach out with any questions or concerns, we will be glad to assist you further.

Posted 1 month ago

“Great experience with essential clinic.”

Helpful Report

Posted 1 month ago

“Not Essential Clinics fault but have not received my order due to the postal strike.”

Helpful Report

Posted 1 month ago

Hi Tim, Thank you for taking the time to share your feedback, we really appreciate it. We’re truly sorry to hear about the inconvenience you’ve experienced. We’d like to clarify that the Canada Post strike was officially announced on September 25th—one day after your order had already been shipped. Unfortunately, this unexpected disruption was beyond our control, and we were unable to modify the shipping method at that point. Please be assured that your order is still in transit and has not been lost. It will be delivered as soon as Canada Post resumes regular operations. If, after service resumes, your package is confirmed lost, we’ll be happy to file a claim on your behalf and ensure you’re reimbursed. We recognize how critical timely access to your medication is, and we sincerely regret the delay. To help mitigate the impact, we’re happy to reship a 1-month or 3-month supply via FedEx, with delivery estimated within 2 to 4 business days. Should you choose this option, the cost of the medication will be billed to you, but FedEx shipping will be provided at no additional charge. Thank you again for your patience and understanding. We remain committed to getting your medication to you as quickly and reliably as possible. Please don’t hesitate to reach out with any questions or concerns, we will be glad to assist you further.

Posted 1 month ago

“T they had a job to do and they did do the job”

Helpful Report

Posted 1 month ago

“Essential had 7 days to deliver BEFORE the national mail strike & failed. Will not order again. Unhappy.”

Helpful Report

Posted 1 month ago

Hi Paul, Thank you for your feedback. We’re very sorry for the frustration this situation has caused and completely understand your concerns. To clarify, your consultation request was submitted on September 17th and reviewed by our clinician the same day. Your prescription was then approved, and your order was shipped on September 18th, with delivery expected by September 25th. Normally, this would fall within our standard 5-business-day delivery timeframe. However, unfortunately, the Canada Post strike was announced unexpectedly after your order had shipped, which disrupted the delivery schedule. Please be assured that your order is still in transit and has not been lost. It will be delivered as soon as Canada Post resumes normal operations. If the order is confirmed lost after service resumes, we can file a claim on your behalf and you would be reimbursed. To help minimize any further delay, we’re also happy to ship a 1-month supply via FedEx, with delivery estimated within 2–4 business days, should you wish to proceed. We sincerely regret the inconvenience and appreciate your patience and understanding. Please don’t hesitate to reach out with any questions or concerns.

Posted 1 month ago

Essential Clinic is rated 4.6 based on 2,201 reviews