Essential Clinic Reviews

Name: Essential Clinic
Address: 400-119 14th St NW, Calgary, Alberta
Rating: 4.64

4.6 Rating 2,175 Reviews

91 %

of reviewers recommend Essential Clinic

4.6

Based on 2,175 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Essential Clinic:

We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home.

Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval.

To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil.

To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis).

We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.

Visit Website

Email:

team@essentialclinic.ca

Location:

400-119 14th St NW,
Calgary
Alberta
T2N 1Z6

Essential Clinic 5 star review on 31st March 2025

Dany Jean

Essential Clinic 5 star review on 2nd February 2024

Mykola Semerak

Anonymous

Anonymous // 01/01/2019

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“Very professional and quick to respond to my questions. canada post estimated the delivery at 7 days but I got it before. 👍🏽”

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Posted 1 month ago

“Communication was clear, concise and professionally handled. I appreciate that a service like yours is available for men that prefer to keep their business quiet and behind closed doors. Thank you.”

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Posted 1 month ago

“Quick response, on time delivery.”

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Posted 1 month ago

“Quick service”

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Posted 1 month ago

“excellent product”

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Posted 1 month ago

“Another pharmacy change and now they won’t run my medication through insurance anymore. This change was never communicated to me until after I had requested a refill. When trying to make a claim for the medication on my insurance, I was unsure what to put in for the details the insurance was asking. I asked through the help here and after multiple back and forth, they still have not answered my question as to what to put it in the form. Also it takes over a day or two to get a reply. They’re clearly not reading my messages I’m sending. I may discontinue my service soon”

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Posted 1 month ago

Hi Samuel, Thank you for sharing your feedback, and we’re very sorry for the frustration this change may have caused. We completely understand how important it is to have clarity and support when it comes to insurance claims. As part of recent service updates, your refills are being processed through our new pharmacy partner. This helps us better coordinate your care, and the receipts provided with each shipment contain all the necessary information for reimbursement, such as the prescription and medication details. We also reviewed the conversation history and can confirm that our pharmacy team provided the requested information, and a detailed paper receipt was enclosed with your shipment. That said, we regret if our communication around this change was not as clear or timely as it should have been. While our team aims to respond within 24 hours, more complex issues may occasionally take up to 48 hours. Your questions are important, and we’ll ensure our pharmacy team follows up again promptly with additional information for you so the process is as smooth as possible. We truly appreciate your patience and understanding during this transition. Your experience matters to us, and we’re actively working to improve our service and communication so you feel fully supported. Please don’t hesitate to reach out at any time, and we’ll be happy to assist further!

Posted 1 month ago

“It is a very simple check up, I felt very well doing it, very private. I was very comfortable with it. I do recommend it to everybody to try it.”

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Posted 1 month ago

“excellant service!”

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Posted 1 month ago

“My package was stolen so they sent me another package free of charge and it was missing the pill cutter, so they sent that separately as well. Fantastic service.”

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Posted 1 month ago

“easy process, great service”

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Posted 1 month ago

“Quick. Straight forward questions. Follows through. Received what they prescribed.”

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Posted 1 month ago

“Thorough and professional.”

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Posted 1 month ago

“Easy, well priced, and discreet”

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Posted 1 month ago

“Quick and easy”

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Posted 1 month ago

“Good service”

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Posted 1 month ago

“You are asking me for a review before I’ve received the item. Thus, I have to give you a very poor. Many questions below ask about delivery. I have no idea when my order was shipped and have no info on how many day it took, damage, time”

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Posted 1 month ago

Hi Dennis, Thank you for taking the time to share your feedback. We’re sorry for any confusion and completely understand how frustrating this situation may have been. We’d like to clarify that our pharmacy team sent the tracking information when your order was shipped out on September 5th. According to those details, Canada Post left a notice for pickup on September 12th, and your order has been available since then. You can track your shipment anytime using the link we previously provided. If you ever need assistance or have questions about your order, please don’t hesitate to reach out to us through our messaging system or by email at team@essentialclinic.ca. For updates on your order and any messages from our team, you can also log in to your account here: https://www.essentialclinic.ca/messages. Our goal is to make your experience as smooth and transparent as possible. We’re always here to assist with any questions or concerns.

Posted 1 month ago

“good service and good quality.”

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Posted 1 month ago

“Great service and products. Thanks Essential!”

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Posted 1 month ago

“Excellent service on a Sunday to contact me and get a new order started of entirely new products.”

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Posted 1 month ago

“Not working.”

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Posted 1 month ago

Hi Gregory, Thank you for taking the time to share your feedback with us. We are sorry to hear that the medication did not work well for you. Please note that medications can affect individuals differently, and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options and next steps. You can request a prescription change to a different medication through our clinic at any time. If you’re considering a different medication, rest assured that you can start with a smaller quantity before committing to a larger purchase. Additionally, our clinician has carefully reviewed the information you provided and has offered guidance on the next steps in a separate message. Feel free to seek further clarification from the clinician or ask any follow-up questions you may have. Please do not hesitate to reach out to us if you have any questions or would like to request a prescription change. We will be happy to assist you!

Posted 1 month ago

Essential Clinic is rated 4.6 based on 2,175 reviews