Essential Clinic Reviews

Name: Essential Clinic
Address: 400-119 14th St NW, Calgary, Alberta
Rating: 4.62

4.6 Rating 2,488 Reviews

91 %

of reviewers recommend Essential Clinic

4.6

Based on 2,488 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

About Essential Clinic:

We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home.

Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval.

To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil.

To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis).

We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.

Visit Website

Email:

team@essentialclinic.ca

Location:

400-119 14th St NW,
Calgary
Alberta
T2N 1Z6

Essential Clinic 5 star review on 31st March 2025

Dany Jean

Essential Clinic 5 star review on 2nd February 2024

Mykola Semerak

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy process, quick delivery of medication. So far so good.”

Helpful Report

Posted 1 month ago

“The service is great.The pills are rather pricey and i have had one that didnt work and another took about an hour to work.I am ver seriously cancelling all further shipments.”

Helpful Report

Posted 1 month ago

Hi Vincent, Thank you for taking the time to share your feedback. We’re glad to hear that you’ve had a positive experience with our service, and we’re sorry to learn that the treatment hasn’t met your expectations so far. We’ve sent you a private follow‑up message to go over your experience in more detail and to provide guidance on next steps. Our clinical team is always available to review your concerns, offer personalized advice, and help explore alternative options if needed. You can also request adjustments for future refills at any time. We can confirm that your subscription is now paused and auto‑refills are off for your account. Rest assured that you won’t be charged again unless you choose to manually request a new order. If you ever decide to revisit treatment or need support in the future, just let us know and we'll be happy to help!

Posted 1 month ago

“Essential Clinic has once again failed to deliver my medication. Canada post is not able to deliver to my address which I have explained to them 10+ times now. Their last reponse to my review was: "We also recognize the delivery issue you experienced in August and sincerely apologize again for the inconvenience caused by the courier. Following that incident, we arranged a complimentary reshipment and ensured that all future orders would be shipped via FedEx, as you requested, to help prevent similar delays." Well, they lied. After one successful delivery through Fex Ex, they have once again gone back to Canada Post, even though they assured me that all deliveries will go through Fex Ex. Don't give your business to essential clinic if you don't want to fight them for delivery of your order every. single. time.”

Helpful Report

Posted 1 month ago

Hi there, We’re very sorry for the experience you’ve had. We understand your frustration and sincerely apologize for the repeated issues you’ve encountered. Upon review of your account, we can confirm that it was noted to ship via FedEx. As a result, your most recent order should not have been sent through Canada Post. This was our mistake, and we take full responsibility. Our team is reviewing this internally to understand exactly where the process failed and to ensure your shipping preferences are followed consistently moving forward. We are also prioritizing the resolution of your current shipment, and our pharmacy team will continue to provide updates through the account portal. We’re truly sorry for the frustration this has caused, and we appreciate you bringing it to our attention. If you have any other questions or concerns, please don’t hesitate to reach out to us.

Posted 1 month ago

“As advertised and zero drama.”

Helpful Report

Posted 1 month ago

“My package hasn’t arrive and there’s has been no follow up from your team”

Helpful Report

Posted 1 month ago

Hi Jesús, Thank you for taking the time to leave a review, and we’re sorry for the frustration this has caused. We reviewed your shipment details, and Canada Post has indicated that the package is being returned to sender because the address on file was incomplete. We also want to clarify that your tracking details and delivery updates are available in ticket #361233. This information was shared as soon as your order shipped. You can view everything anytime by logging in here: https://www.essentialclinic.ca/messages To get this resolved quickly, we have sent you a message in your account portal asking you to confirm your complete and correct address. Once we receive that updated information, our pharmacy team will prioritize reshipping your order. We appreciate your understanding and are here to help get this sorted for you. If you have any other questions or concerns, please don’t hesitate to contact us and we will be happy to assist!

Posted 1 month ago

“À l’écoute professionnel”

Helpful Report

Posted 1 month ago

“Excellent and fast service.”

Helpful Report

Posted 1 month ago

“Fast efficient simple. Thank you”

Helpful Report

Posted 1 month ago

“Well what I ordered arrived on time and works great! What more can you ask?”

Helpful Report

Posted 1 month ago

“Great service. Pills always arrive on time.”

Helpful Report

Posted 1 month ago

“This is a very efficiently run company. They do a great job at communication. They are timely. I highly recommend them.”

Helpful Report

Posted 1 month ago

“I've only had an excellent experience with Essential Clinic. Fast service. A great team.”

Helpful Report

Posted 1 month ago

“Thank you for an excellent, professional, courteous and efficient service!”

Helpful Report

Posted 1 month ago

“It is very expensive I didn't see the results I had hoped for I have canceled re orders. Please send confront of my cancelation.”

Helpful Report

Posted 2 months ago

Hi Mark, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We’ve sent you a follow‑up message with more information about how this type of treatment works, including the typical timeline for visible results. Some treatments can take several months before meaningful changes appear, and our clinical team is always available to discuss progress, answer questions, or adjust a prescription if needed. We can also confirm that your subscription has been fully cancelled. Rest assured that no future orders will be processed unless you manually request one, and no further action is required on your end. We truly appreciate your feedback and wish you the best moving forward. If you’d like to discuss your experience or treatment options at any time, our team is here to help!

Posted 1 month ago

“Exceptional service/response”

Helpful Report

Posted 2 months ago

“Helpful and fast”

Helpful Report

Posted 2 months ago

“Satistactory,the product works well.”

Helpful Report

Posted 2 months ago

“As far as I'm concerned Essential Clinic is a scam. They're product is a joke and I'll be writing them to make sure they never charge me another dime”

Helpful Report

Posted 2 months ago

Hi Ken, Thank you for taking the time to share your feedback. We’re sorry to hear that the medication didn’t work well for you, and we understand how frustrating that can be. We want to reassure you that our healthcare providers are fully licensed in their respective provinces and follow the same prescribing standards as traditional in‑person clinics. Essential Clinic is also certified by LegitScript, an independent organization that verifies legitimate online healthcare providers in Canada and the US. All medications dispensed through our partner pharmacy are Health Canada–approved and manufactured by licensed Canadian pharmaceutical companies. Generic medications undergo rigorous testing to confirm their equivalency to brand‑name products before they are approved for use. That said, every medication can affect individuals differently, and it’s possible that this particular option wasn’t the right fit for you. Our clinicians and pharmacists are always available to review your experience and help you explore alternative treatments if you’d like to try a different option. If you prefer, you can also request a smaller refill quantity or switch to a brand‑name medication for future orders. We’ve confirmed that your subscription has been cancelled as requested, and you will not be charged again. If you have any questions or would like guidance from our clinical team, please feel free to reach out to us directly by email or by submitting a new ticket through our website. We wish you all the best moving forward!

Posted 2 months ago

“Worked with me to meet my needs, much appreciated”

Helpful Report

Posted 2 months ago

“Everything went well ,I think i ordered to many lm not going to need as much on my next order”

Helpful Report

Posted 2 months ago

Essential Clinic is rated 4.6 based on 2,488 reviews