Essential Clinic Reviews

Name: Essential Clinic
Address: 400-119 14th St NW, Calgary, Alberta
Rating: 4.64

4.6 Rating 2,194 Reviews

91 %

of reviewers recommend Essential Clinic

4.6

Based on 2,194 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Essential Clinic:

We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home.

Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval.

To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil.

To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis).

We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.

Visit Website

Email:

team@essentialclinic.ca

Location:

400-119 14th St NW,
Calgary
Alberta
T2N 1Z6

Essential Clinic 5 star review on 31st March 2025

Dany Jean

Essential Clinic 5 star review on 2nd February 2024

Mykola Semerak

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order mix up. They corrected it immediately. Very helpful.”

Helpful Report

Posted 1 week ago

“Considerable time between ordering and receiving the product. Also: the strength of the medication was insufficient. I had already tried that medication at a strength of 50 mg per tablet which did not work.”

Helpful Report

Posted 1 week ago

Hi William, Thank you for taking the time to share your feedback, we truly appreciate it! We’re very sorry to hear that your order took longer than expected and that the medication hasn’t worked as well as you had hoped. After reviewing your file, we can confirm that your prescription was approved late in the afternoon on Friday, October 24th. As our pharmacy does not ship on weekends, your order was prepared the following Monday and shipped within the standard 48-hour timeframe. It was then delivered on November 3rd, which falls within our estimated 1–5 business-day delivery window. Regarding the medication, we’ve forwarded your feedback to our clinician, who has provided additional guidance on the next best steps forward. Kindly note that medications can affect individuals differently, and it’s possible that this particular option or dose may not have been the best fit for you. If you choose to follow the clinician’s recommendation, you can also request a smaller trial supply before committing to a larger order. Just let us know and we’d be happy to arrange that for you! Thank you again for your feedback, as it helps us improve and continue providing the best possible care. Please don’t hesitate to reach out to our team or reply directly to the clinician’s message for further guidance. We’ll be happy to assist further!

Posted 1 week ago

“responsive serious consideration of private medical matters and concerns. thank you”

Helpful Report

Posted 1 week ago

“Great service and communication. 10/10.”

Helpful Report

Posted 2 weeks ago

“I am very happy with the attention received by the pharmacists from EssentialClinic. They always answer all my questions and provide very good advice. Drugs always arrive on time.”

Helpful Report

Posted 2 weeks ago

“Excellent service, got my prescription a couples of days later.”

Helpful Report

Posted 2 weeks ago

“Very happy with the service”

Helpful Report

Posted 2 weeks ago

“The product had instant results, and is consistant. It was a comfortable process ordering it, and prompt in receiving it.”

Helpful Report

Posted 2 weeks ago

“Bon service assez prompt dans la réponse aux mails et à chaque question”

Helpful Report

Posted 2 weeks ago

Bonjour Nkainsa, Merci beaucoup d’avoir pris le temps de partager vos commentaires! Nous sommes heureux d’apprendre que vous êtes satisfait de la rapidité de notre service et de nos réponses à vos questions. Nous avons remarqué votre évaluation de 3 étoiles et aimerions savoir s’il y a quelque chose que nous pourrions améliorer pour rendre votre expérience encore meilleure la prochaine fois. Vos commentaires nous aident réellement à continuer de nous améliorer et à offrir le meilleur service possible. Merci encore d’avoir choisi Essential Clinic! --- Hi Nkainsa, Thank you so much for taking the time to share your feedback! We’re glad to hear that you were satisfied with our prompt service and communication. We noticed your 3-star rating and would love to know if there’s anything we could improve to make your experience even better next time. Your input truly helps us continue to grow and provide the best possible care. Thank you again for choosing Essential Clinic!

Posted 2 weeks ago

“It's genuinely unbelievable how frequently you manage to not deliver my medication. It's sent to the wrong address, forgotten, etc. at least 1 out of every 3 deliveries and now 2 in a row. As a long time customer I'm going to have to consider other options if you can't get it together. Now you've increased my price by $5. I'm at a loss for words.”

Helpful Report

Posted 2 weeks ago

Hi Daniel, We’re truly sorry to hear about your recent experience and appreciate you taking the time to share your feedback. We completely understand how frustrating it can be when a delivery doesn’t go as expected. To clarify, your most recent order was automatically cancelled when the payment could not be processed to the card on file. Once your payment method was updated and your subscription resumed, our pharmacy team prepared a new order right away. We also recognize the delivery issue you experienced in August and sincerely apologize again for the inconvenience caused by the courier. Following that incident, we arranged a complimentary reshipment and ensured that all future orders would be shipped via FedEx, as you requested, to help prevent similar delays. We truly value your long-time trust in our service and remain committed to ensuring your next experience is smooth and reliable. If you have any questions or need further assistance, please don’t hesitate to reach out to us at team@essentialclinic.ca. We’ll be happy to help!

Posted 2 weeks ago

“Easy and great and I’m happy”

Helpful Report

Posted 2 weeks ago

“They signed me up for a stupid subscription service and I cannot cancel it without calling VISA. their system to reset passwords doesn't work and I can't stop recieving these”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We’re sorry to hear about your experience. We’d like to clarify that a subscription is automatically created upon signing up. This process is in place to assist patients in continuing their treatment without interruption, and it’s explained in the initial messages you received from both our clinician and pharmacy team. For reference, our clinician’s message included the following: “Automatic Refills: Refills will be automatically shipped about 2 weeks before you run out. You may pause and resume your refills through your account anytime.” Similarly, our pharmacy team also outlined: “When you have approximately two weeks' supply remaining, we will send you an email reminder that your next three-month supply is being prepared. If your next refill needs to be adjusted, please reach out to us, and we can modify the order accordingly. To pause your subscription at any time, you can log into your account here: https://www.essentialclinic.ca/account.” If you ever need to reset your password, simply click “Forgot Password or Don’t Have One?” on the login page. The system works properly as long as the correct primary email address is entered — a verification code will then be sent to your phone number on file. If you’d prefer to receive it by email or need help accessing your account, our team is always happy to assist. Rest assured that your subscription has now been fully cancelled as requested, and you will not be charged again unless you choose to manually request a new order. We appreciate your feedback and will continue working to make the process as clear and seamless as possible for all our patients. If you have any questions or need further assistance, you can always reach us by submitting a ticket through our website or emailing us at team@essentialclinic.ca.

Posted 2 weeks ago

“Great efficiency and comfort to achieve what you want with Essential Clinic.”

Helpful Report

Posted 2 weeks ago

“Fairly happy with my experience of essential clinic. My pills came in on time and they respond the messages within an hour or two for the most part. I had a friend refer them to me so I didn’t find an ad for them online or anything. When searching them up I didn’t find too much information so I was basing and trusting everything off of my friends experience with them. All that being said, I think essential should have a dedicated page to who they are, who they work with and what do they do? How are they different from my local franchised pharmacy? What is their goal? Also, I had scheduled a time to call with them a few days prior to the call and when the scheduled time came, I didn’t receive anything until four hours later. I had also written to them 50 minutes after they were supposed to call me but I got no response. I found that a bit sketchy and unprofessional.”

Helpful Report

Posted 2 weeks ago

Thank you for taking the time to share your honest feedback, we truly appreciate it. We’re glad to hear that your order arrived on time and that our team was responsive throughout your experience! We’re very sorry about the delay you experienced with your scheduled phone consultation. It appears our pharmacist attempted to reach you a bit later than the original appointment time, and we completely understand how that could have felt inconvenient and unprofessional. We’ll be reviewing this with our pharmacy team to help ensure this situation does not occur again in the future. Regarding the information about who we are and how our service works, we really appreciate your suggestion. We do have a dedicated “About Us” section as well as a detailed FAQ page that provides in-depth information about our clinicians, process, and pharmacy partners. You can access this under the “About the Service” section here: https://www.essentialclinic.ca/faq Thank you again for your thoughtful comments and for giving us the opportunity to improve. We truly value your trust and hope to continue providing you with the best possible care. If you ever have any questions or need support, please don’t hesitate to reach out via our website chat, by submitting a ticket, or by emailing us at team@essentialclinic.ca. We’ll be happy to help!

Posted 2 weeks ago

“Fabulous, fast, efficient service—thank you!”

Helpful Report

Posted 2 weeks ago

“Great service and website. I hope that my hair treatment will help me regain my hair and my confidence. Thank you”

Helpful Report

Posted 3 weeks ago

“Service provided was very professional and delivery was really fast, could not expect more.”

Helpful Report

Posted 3 weeks ago

“Good service”

Helpful Report

Posted 3 weeks ago

“Served with professionalism.”

Helpful Report

Posted 3 weeks ago

“Expeditious screening process. Responsive to the health needs of clients.”

Helpful Report

Posted 3 weeks ago

Essential Clinic is rated 4.6 based on 2,194 reviews