Essential Clinic Reviews

Name: Essential Clinic
Address: 400-119 14th St NW, Calgary, Alberta
Rating: 4.62

4.6 Rating 2,595 Reviews

91 %

of reviewers recommend Essential Clinic

4.6

Based on 2,595 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	4.6 out of 5

About Essential Clinic:

We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home.

Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval.

To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil.

To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis).

We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.

Visit Website

Email:

team@essentialclinic.ca

Location:

400-119 14th St NW,
Calgary
Alberta
T2N 1Z6

Essential Clinic 5 star review on 31st March 2025

Dany Jean

Essential Clinic 5 star review on 2nd February 2024

Mykola Semerak

Anonymous

Anonymous // 01/01/2019

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“went as it should”

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Posted 3 weeks ago

“They understood my situation and they were able to help . Thank you so much .”

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Posted 3 weeks ago

“Great team . Quick and fast turn around”

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Posted 3 weeks ago

“Quality seems okay but the cost of the product and clinic prescription fees are getting excessive.”

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Posted 3 weeks ago

“Good and easy service. Quick replies to my questions.”

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Posted 3 weeks ago

“Very easy to deal with”

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Posted 4 weeks ago

“Prompt service I appreciate. I find it very expensive however.”

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Posted 4 weeks ago

“efficient and well run”

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Posted 4 weeks ago

“fast response!”

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Posted 4 weeks ago

“Very helpful”

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Posted 4 weeks ago

“Great service.”

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Posted 1 month ago

“Excellent service.”

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Posted 1 month ago

“Good service.”

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Posted 1 month ago

“Good easy transaction but expensive”

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Posted 1 month ago

Hi Chris, Thank you for sharing your feedback! We truly appreciate you taking the time to share your thoughts. We understand your concern regarding the cost and would be happy to clarify. At Essential Clinic, our pricing reflects not only the medication itself but also the full range of services we provide, including direct delivery to your address, ongoing clinical support, and 24/7 access to our team. We aim to offer convenience and high-quality care without the need for in-person visits. We also strive to remain competitively priced with other online providers offering similar services, ensuring our costs align with the comprehensive care and support we provide. If you have insurance, you can submit the detailed medication receipt included with your shipment to your provider, and they will reimburse you if the medication is covered under your plan. If you prefer, we also offer options such as smaller monthly quantities, which can help reduce the upfront cost of each shipment. Our clinical team would be happy to adjust your prescription to suit your needs. Thank you again for your review. We’re glad to hear your experience has been good so far, and we’re always happy to help make it even better!

Posted 1 month ago

“I am a long time customer, I paid $40 consultation fee 2 years ago. Since then, they give me a promo code PETERCFG. My recent renewal, they charge me another $40 consultation without my consent. I think it is UNFAIR, because I should not be charge extra $40 every renewal and I dont even have a chance to use my promo code to save $20.”

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Posted 1 month ago

Hi Peter, Thank you for leaving a review and sharing your concerns regarding the renewal fee. We completely understand your perspective and appreciate the opportunity to clarify. Kindly note that you were informed in advance that your prescription was approaching the end of its 1-year term and that your account was set up for prescription auto-renewal, with the renewal fee to be applied to the card on file on your renewal date. For your reference, our message from July 21st stated: ▪️"You are currently set up for prescription auto-renewal, and the renewal fee will be applied to the card on file on your renewal date.” The renewal fee is charged once your prescription has no refills remaining or your prescription expires and requires a new 1-year prescription. It is not a fee that is charged with every medication refill. Clinical review is required annually so that your 1-year prescription can be renewed and additional refills can then be processed. Essential Clinic is a private, online healthcare service designed for convenience and comprehensive care. The $39/year renewal fee covers: ▪️Review of your updated medical history by our clinicians ▪️Issuance of a new 1-year prescription when your refills run out or your prescription expires ▪️Personalized support from our medical and support teams ▪️Delivery coordination, packaging, and shipping logistics This allows us to continue providing ongoing medical oversight and prescription management without requiring an in-person visit. We understand that you wanted to use a promotional code for the renewal. Please keep in mind that promotional codes are intended for new patients and do not apply to prescription renewals. However, as a gesture of goodwill, we’re happy to honour the $19.00 renewal fee ($20 off) for you this year. We also want to clarify that the code you referenced is your personal referral code. It is intended to be shared with others so they can use it when signing up and receive $20 off their first consultation. If someone uses your referral code, signs up, and has their prescription approved, you would also receive a $20 Amazon gift card as a referral reward. The referral code is not intended to be used toward prescription renewals. We hope this helps clarify your questions and concerns regarding the renewal process. If you have any other questions or concerns, please don’t hesitate to reach out to us directly. We'll be happy to assist you!

Posted 1 month ago

“Delivery is fast product works well”

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Posted 1 month ago

“Awesome service! I will definitely recommend this Clinic!”

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Posted 1 month ago

“This place is a 10 plus extremely profesional and a super friendly staff i recomend this place to anyone Thank You 😁😁”

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Posted 1 month ago

“great comminication fast response and shippping delivery good prices compared to other online sites slowly regaining hair on my crown even at my age no side effects”

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Posted 1 month ago

“You sent me the wrong dose of my medication. It is very opaque dealing with Essential. I changed my prescription to 20mg and you shipped me my old 10mg dose.”

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Posted 1 month ago

Hi Earl, Thank you for taking the time to leave a review and share your concerns. We reviewed your prescription and order history in detail and would like to clarify that we only had a prescription for the 10 mg dose on file for you. A 20 mg prescription was never issued by our clinicians at Essential Clinic. All three of your previous orders with us were also for the 10 mg dose, including your orders from August 2025, November 2025, and August 2026. When you completed your recent annual checkup, you indicated that the current medication was “working as intended, no concerns.” There was also no request to increase the dosage or any previous 20 mg prescription linked to your Essential Clinic account. As such, the order processed on August 4th was for the 10 mg dose, in accordance with your active prescription and the quantity you confirmed. If you were prescribed a different dose through another provider, that would not be reflected in your Essential Clinic prescription or order history. If you'd like to discuss whether a different dosage may be appropriate, please feel free to reach out to us directly. We'd be happy to assist and have your request reviewed by a clinician. We hope this helps clarify the situation, and we remain available should you need any further assistance!

Posted 1 month ago

Essential Clinic is rated 4.6 based on 2,595 reviews