Essential Clinic Reviews

Name: Essential Clinic
Address: 400-119 14th St NW, Calgary, Alberta
Rating: 4.64

4.6 Rating 2,206 Reviews

91 %

of reviewers recommend Essential Clinic

4.6

Based on 2,206 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Essential Clinic:

We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home.

Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval.

To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil.

To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis).

We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.

Visit Website

Email:

team@essentialclinic.ca

Location:

400-119 14th St NW,
Calgary
Alberta
T2N 1Z6

Essential Clinic 5 star review on 31st March 2025

Dany Jean

Essential Clinic 5 star review on 2nd February 2024

Mykola Semerak

Anonymous

Anonymous // 01/01/2019

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“Professional and quality service!”

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Posted 2 weeks ago

“Great job”

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Posted 2 weeks ago

“Mass confusion, and my prescription not refilled”

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Posted 2 weeks ago

Hi Kiley, Thank you for your feedback. We’re very sorry to hear that your experience felt confusing, and we completely understand how important it is to receive your medication on time. After carefully reviewing your account, it appears that your refill was placed on hold following your message on October 29, in which you mentioned that you would let us know when you were ready for your order. In response, our team informed the pharmacy to hold off on processing a refill until we received your confirmation, exactly as requested. Once you reached out again to indicate that you were ready to proceed, our support team promptly notified the pharmacy to prepare and ship your order. Kindly also note that orders are not shipped over weekends or holidays, and a standard processing time of 24–48 hours applies while the pharmacy fulfills the order. We truly appreciate your patience while the pharmacy completes the preparation and shipment of your order, and we regret any frustration this situation may have caused. Our goal is always to make your experience as smooth and straightforward as possible, and we’ll continue working to ensure clearer communication moving forward. If you have any further questions or need assistance with future refills, please don’t hesitate to reach out to us directly at team@essentialclinic.ca. We’ll be happy to help!

Posted 2 weeks ago

“Excellent”

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Posted 2 weeks ago

“i6c 5d56to jlfvtyu”

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Posted 2 weeks ago

“The process was quick and easy”

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Posted 3 weeks ago

“Wish there was more consultation and progress updates to see if what we're doing is working and if there's a better option.”

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Posted 3 weeks ago

Hi Joshua, Thank you for taking the time to share your feedback, we truly appreciate it! We’re sorry to hear that your experience didn’t fully meet your expectations. Our goal is to make the renewal process as seamless and convenient as possible while ensuring every request is reviewed with care and attention. For your most recent renewal, our clinician carefully reviewed all the information you submitted, including your note that the medication was only partially effective but that you wished to continue with the same treatment. Based on that input and the other details you provided, the prescription was renewed accordingly. Please rest assured that all updates, details, and photos shared through our secure online platform are thoroughly reviewed by our licensed clinicians before any prescription is issued or renewed. You can share updates, questions, or concerns with our clinical team at any time by replying directly through our website at www.essentialclinic.ca/messages. Our clinicians will always take the time to provide thoughtful, personalized guidance and can help determine whether adjusting your medication or adding a complementary treatment may be more suitable for you. If you prefer to discuss the medication in more detail, we can also arrange a follow-up review or a callback with one of our pharmacists. We greatly value your feedback, as it helps us enhance the quality of care and support we provide. Please don’t hesitate to reach out if you would like to discuss this further. We’re always happy to help!

Posted 2 weeks ago

“Quick and easy just how a customer would want! Thanks.”

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Posted 3 weeks ago

“Prompt service, good information flow,”

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Posted 3 weeks ago

“Bonjour je suis ravi du service et des explications du produit et de l expédition. Merci beaucoup”

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Posted 3 weeks ago

“Prompt response and correspondence. Excellent service with prescription review and filling.”

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Posted 3 weeks ago

“Very kind and helpful through e-mail.”

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Posted 3 weeks ago

“Order mix up. They corrected it immediately. Very helpful.”

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Posted 3 weeks ago

“Considerable time between ordering and receiving the product. Also: the strength of the medication was insufficient. I had already tried that medication at a strength of 50 mg per tablet which did not work.”

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Posted 3 weeks ago

Hi William, Thank you for taking the time to share your feedback, we truly appreciate it! We’re very sorry to hear that your order took longer than expected and that the medication hasn’t worked as well as you had hoped. After reviewing your file, we can confirm that your prescription was approved late in the afternoon on Friday, October 24th. As our pharmacy does not ship on weekends, your order was prepared the following Monday and shipped within the standard 48-hour timeframe. It was then delivered on November 3rd, which falls within our estimated 1–5 business-day delivery window. Regarding the medication, we’ve forwarded your feedback to our clinician, who has provided additional guidance on the next best steps forward. Kindly note that medications can affect individuals differently, and it’s possible that this particular option or dose may not have been the best fit for you. If you choose to follow the clinician’s recommendation, you can also request a smaller trial supply before committing to a larger order. Just let us know and we’d be happy to arrange that for you! Thank you again for your feedback, as it helps us improve and continue providing the best possible care. Please don’t hesitate to reach out to our team or reply directly to the clinician’s message for further guidance. We’ll be happy to assist further!

Posted 2 weeks ago

“responsive serious consideration of private medical matters and concerns. thank you”

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Posted 3 weeks ago

“Great service and communication. 10/10.”

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Posted 3 weeks ago

“I am very happy with the attention received by the pharmacists from EssentialClinic. They always answer all my questions and provide very good advice. Drugs always arrive on time.”

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Posted 3 weeks ago

“Excellent service, got my prescription a couples of days later.”

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Posted 3 weeks ago

“Very happy with the service”

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Posted 3 weeks ago

“The product had instant results, and is consistant. It was a comfortable process ordering it, and prompt in receiving it.”

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Posted 3 weeks ago

Essential Clinic is rated 4.6 based on 2,206 reviews