Essential Clinic Reviews

Name: Essential Clinic
Address: 400-119 14th St NW, Calgary, Alberta
Rating: 4.62

4.6 Rating 2,456 Reviews

91 %

of reviewers recommend Essential Clinic

4.6

Based on 2,456 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.7 out of 5

About Essential Clinic:

We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home.

Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval.

To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil.

To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis).

We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.

Visit Website

Email:

team@essentialclinic.ca

Location:

400-119 14th St NW,
Calgary
Alberta
T2N 1Z6

Essential Clinic 5 star review on 31st March 2025

Dany Jean

Essential Clinic 5 star review on 2nd February 2024

Mykola Semerak

Anonymous

Anonymous // 01/01/2019

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“Essential Clinic gives me an excellent service. It's easy to communicate with the customer service and my delivery arrives on time. Thank you !”

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Posted 2 weeks ago

“Fast and professional service”

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Posted 2 weeks ago

“It's the easiest way to treat your hairloss. Online check up with a hairloss specialist. fast treatment prescription, will be delivered to your house within a fews days and with excellent customer service. Noticeable result in just few months. Must try!”

Essential Clinic 5 star review on 30th April 2026

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Posted 2 weeks ago

“first timer here and i can say that the process here is very quick and efficient”

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Posted 2 weeks ago

“Excellent response time and order delivery. Thank you”

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Posted 2 weeks ago

“Excellent and efficient service”

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Posted 2 weeks ago

“Unfortunately and not to my surprise I didn’t have any success. However, it was just the one time so I am hopeful with a more consistent approach it may change 🤞”

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Posted 2 weeks ago

Hi Albert, Thank you for taking the time to share your feedback with us. We’re sorry to hear that the medication did not work well for you. Please note that medications can affect individuals differently, and it’s possible that this particular medication may not be the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and help guide you on alternative options and next steps. You can request a prescription change to a different medication through our clinic at any time. If you’re considering trying a different medication, you have the option of requesting a smaller quantity for your next order before committing to a larger purchase. Rest assured that our clinician will carefully review the information you’ve provided and determine the best course of action for you. They will then follow up with guidance on next steps. Feel free to respond to the clinician with any questions or concerns you may have, and they'll be happy to provide further clarification. We hope this helps address your concerns. Should you require any further assistance, please do not hesitate to contact us directly!

Posted 2 weeks ago

“The experience was smooth and very profesional with them.”

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Posted 2 weeks ago

“Easy process, quick delivery of medication. So far so good.”

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Posted 3 weeks ago

“The service is great.The pills are rather pricey and i have had one that didnt work and another took about an hour to work.I am ver seriously cancelling all further shipments.”

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Posted 3 weeks ago

Hi Vincent, Thank you for taking the time to share your feedback. We’re glad to hear that you’ve had a positive experience with our service, and we’re sorry to learn that the treatment hasn’t met your expectations so far. We’ve sent you a private follow‑up message to go over your experience in more detail and to provide guidance on next steps. Our clinical team is always available to review your concerns, offer personalized advice, and help explore alternative options if needed. You can also request adjustments for future refills at any time. We can confirm that your subscription is now paused and auto‑refills are off for your account. Rest assured that you won’t be charged again unless you choose to manually request a new order. If you ever decide to revisit treatment or need support in the future, just let us know and we'll be happy to help!

Posted 2 weeks ago

“Essential Clinic has once again failed to deliver my medication. Canada post is not able to deliver to my address which I have explained to them 10+ times now. Their last reponse to my review was: "We also recognize the delivery issue you experienced in August and sincerely apologize again for the inconvenience caused by the courier. Following that incident, we arranged a complimentary reshipment and ensured that all future orders would be shipped via FedEx, as you requested, to help prevent similar delays." Well, they lied. After one successful delivery through Fex Ex, they have once again gone back to Canada Post, even though they assured me that all deliveries will go through Fex Ex. Don't give your business to essential clinic if you don't want to fight them for delivery of your order every. single. time.”

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Posted 3 weeks ago

Hi there, We’re very sorry for the experience you’ve had. We understand your frustration and sincerely apologize for the repeated issues you’ve encountered. Upon review of your account, we can confirm that it was noted to ship via FedEx. As a result, your most recent order should not have been sent through Canada Post. This was our mistake, and we take full responsibility. Our team is reviewing this internally to understand exactly where the process failed and to ensure your shipping preferences are followed consistently moving forward. We are also prioritizing the resolution of your current shipment, and our pharmacy team will continue to provide updates through the account portal. We’re truly sorry for the frustration this has caused, and we appreciate you bringing it to our attention. If you have any other questions or concerns, please don’t hesitate to reach out to us.

Posted 3 weeks ago

“As advertised and zero drama.”

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Posted 3 weeks ago

“My package hasn’t arrive and there’s has been no follow up from your team”

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Posted 3 weeks ago

Hi Jesús, Thank you for taking the time to leave a review, and we’re sorry for the frustration this has caused. We reviewed your shipment details, and Canada Post has indicated that the package is being returned to sender because the address on file was incomplete. We also want to clarify that your tracking details and delivery updates are available in ticket #361233. This information was shared as soon as your order shipped. You can view everything anytime by logging in here: https://www.essentialclinic.ca/messages To get this resolved quickly, we have sent you a message in your account portal asking you to confirm your complete and correct address. Once we receive that updated information, our pharmacy team will prioritize reshipping your order. We appreciate your understanding and are here to help get this sorted for you. If you have any other questions or concerns, please don’t hesitate to contact us and we will be happy to assist!

Posted 3 weeks ago

“À l’écoute professionnel”

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Posted 3 weeks ago

“Excellent and fast service.”

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Posted 3 weeks ago

“Fast efficient simple. Thank you”

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Posted 3 weeks ago

“Well what I ordered arrived on time and works great! What more can you ask?”

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Posted 3 weeks ago

“Great service. Pills always arrive on time.”

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Posted 3 weeks ago

“This is a very efficiently run company. They do a great job at communication. They are timely. I highly recommend them.”

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Posted 3 weeks ago

“I've only had an excellent experience with Essential Clinic. Fast service. A great team.”

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Posted 3 weeks ago

Essential Clinic is rated 4.6 based on 2,456 reviews