Essential Clinic Reviews

Name: Essential Clinic
Address: 400-119 14th St NW, Calgary, Alberta
Rating: 4.63

4.6 Rating 2,268 Reviews

91 %

of reviewers recommend Essential Clinic

4.6

Based on 2,268 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.9 out of 5

About Essential Clinic:

We're changing the way you see a doctor in Canada, starting with easily treatable issues like hair loss and ED. Essential offers medical consultations and Health Canada authorized treatments to help men overcome challenges with hair loss and erectile dysfunction. We know it’s not easy going to a doctor in Canada, especially if you need to speak about personal health issues that can result in awkward conversation. But with Essential, you’re able to shop prescription products and talk to a medical professional discreetly from the comfort of your own home.

Every prescription is reviewed by a licensed Canadian doctor or nurse practitioner, who are available for online consults and follow-ups 7 days a week. All medications are shipped in discreet packaging directly to your home within a few days of approval.

To treat hair loss, Essential offers prescription finasteride 1mg and 5mg pills, dutasteride pills, topical finasteride, and topical minoxidil.

To treat erectile dysfunction, Essential offers prescription sildenafil pills (the same active ingredient found in Viagra), as well as tadalafil (active ingredient in Cialis).

We’ve helped thousands of men across Canada get the treatment they need without the hassle of seeing a doctor in person. Thank you all for allowing us to change up the healthcare game in Canada.

Visit Website

Email:

team@essentialclinic.ca

Location:

400-119 14th St NW,
Calgary
Alberta
T2N 1Z6

Essential Clinic 5 star review on 31st March 2025

Dany Jean

Essential Clinic 5 star review on 2nd February 2024

Mykola Semerak

Anonymous

Anonymous // 01/01/2019

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“Deliveries are on time, but the price increase is stupid considering the fact that I have to pay both a monthly and annual fee.”

Helpful Report

Posted 2 years ago

Hi Danial, Thank you for taking the time to share your feedback with us. We are glad to hear that you have had an overall positive experience with our clinic. Regarding the pricing, the prescription renewal fee is charged once a year for the clinician to review your updated medical history and issue a new 1-year prescription. This also includes personalized care from our medical team in case you have any questions or concerns. As for the medication fee, it is charged every 3 months before your 3-month supply of medication is shipped out. We believe that our pricing is both affordable and competitive when compared to similar services. Our service offers a flexible and low-stress medical visit, with no waiting rooms or awkward face-to-face conversations. Additionally, our partner mail-delivery pharmacy provides fast and attentive service, with free shipping directly to your home. If you have any further questions or concerns, please do not hesitate to reach out to us via email, chat, phone, or by creating a request. We are always here to assist you!

Posted 2 years ago

“I replied to an email that was supposed to be a review of my record before my annual prescription gets refilled where I outlined the reasons why I need to pause the medication but I was still charged and sent a refill anyways without a response, did anyone even read the my comments?”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave a review and share your experience with us. We sincerely apologize for any inconvenience caused. Based on your response to the medical update questionnaire, it appears that you had temporarily discontinued medication use but were planning to restart it. Unless explicitly indicated otherwise, it is typically assumed that patients want their prescription renewed when they provide their responses. Since you had not paused or cancelled your subscription, or informed us that you did not want the renewal processed, we did not feel it was right to make this decision for you. However, as you have now let us know that you do not wish to proceed with a refill, we have paused your subscription and informed the pharmacy not to create a refill order for you. Rest assured, you will not be charged for a refill until you confirm you are ready to proceed. Please know that we take the medical health of our patients very seriously and are committed to continuously improving our services. We apologize if you felt unheard or your concerns were not adequately addressed. Our patients’ health and satisfaction are our top priorities. If you have any further questions or concerns, please do not hesitate to reach out to us via message, phone call, or by creating a new request for assistance. We are here to help!

Posted 2 years ago

“Quick and discrétion service!”

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Posted 2 years ago

“It’s relieved and convinced”

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Posted 2 years ago

“Really like the process and the team is very helpful if you need help.”

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Posted 2 years ago

“Thanks for getting my stuff I'll let you know when I runn out”

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Posted 2 years ago

“Excellent service and quick responses”

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Posted 2 years ago

“I'm typing this so you can make some changes to the process. I purchased a $39 hair consultation, that's all. I just wanted an expert's guidance on how to move forward. And then they charged me and paid for a 92-day supply of medication. I'd like a refund please.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to submit a review and for sharing your concerns with us. We understand that your concern is that you were charged for the 3-month supply of medication soon after your request was reviewed and your prescription was issued. We apologize for any confusion or inconvenience this may have caused. Please note however that the online process is fully indicated on the front page of our website as well as in the FAQ section. Here is a link to the description of our online process in the website FAQ: https://www.essentialclinic.ca/faq#about-the-service. The information can be found in the “How does it work?” section. Additionally, this same information is displayed on the front page under the “How it works” section: https://www.essentialclinic.ca/ Unfortunately, as all of the information was provided in advance and you had not specified that you wanted the shipment cancelled at any point, we cannot offer a refund on the medication order. You had only informed us to redirect the shipment to a new address once it was shipped. We value your feedback and will take it into consideration as we strive to improve our services. Please don’t hesitate to reach out to us if you have any questions or concerns, we will be happy to help!

Posted 2 years ago

“Satisfait de votre produit et fonctionne correctement. Je ne manquerais pas de vous contacter au cas de besoin. Merci”

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Posted 2 years ago

“Quick response and easy process”

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Posted 2 years ago

“Great shipping and Unproblematic labelling”

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Posted 2 years ago

“J aurai besoin de viagra 100 mg car les coalisés ne fonctionne pas pour moi”

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Posted 2 years ago

“Good service and communication”

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Posted 2 years ago

“fast all done under 3 day good customer service”

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Posted 2 years ago

“Extremely easy to get a prescription. Recommending to friends and family”

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Posted 2 years ago

“very good services, I really appreciated”

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Posted 2 years ago

“The check out system is terrible. It is unclear what exactly you are ordering and how much of the product you will get. It needs to be much more itemized. And “subscription” should be monthly payments or payments every time a new bottle of the product is shipped. Not a lump sum all at once. None of this was made clear in the checkout process.”

Helpful Report

Posted 2 years ago

Hi Jonathan, Thank you for taking the time to share your feedback with us. We are sorry to hear that our online checkout process did not meet your expectations. We would like to clarify that a preview of the total cost is provided on the checkout page, with both the consultation fee and medication fee displayed in separate sections. Additionally, you have the option to select the medication you wish to proceed with at the beginning of the form. If the clinician approves your 1-year prescription, you will be charged for a 3-month supply of the requested medication, not the entire 1-year supply. This is also indicated on the checkout page. We are committed to continuously improving the user experience. Our developers are working on integrating new features in the near future to make the process more user-friendly and straightforward. If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help!

Posted 2 years ago

“Great service and value”

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Posted 2 years ago

“Quick, efficient service. Fast reply time. Altogether a very smooth experience.”

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Posted 2 years ago

“Thanks for the order. This prescription didn't do it. Really didn't have an effect.”

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Posted 2 years ago

Hi Nicholas, Thank you for taking the time to share your feedback with us. We’re sorry to hear that the medication hasn’t worked for you. It’s important to note that medications can affect individuals differently and it’s possible that this particular medication may not have been the best fit for you. Our clinicians and pharmacists are always available to discuss your concerns and provide guidance on alternative options and on the next steps to take. You also have access to requesting a prescription change to a different medication through our clinic at any time. Please don’t hesitate to reach out if you have any questions or concerns, we will be happy to help!

Posted 2 years ago

Essential Clinic is rated 4.6 based on 2,268 reviews