“Designer fireplaces were quick to respond to any queries i had about the fire and the came within the timeframe they suggested. Had a slight Mark on the boot of the surround, replacement sent straight away, Great service.”
“Very good communication. The product was delivered within the stipulated time frame and the workmanship of the product was of the highest quality and it looks absolutely beautiful!!
The driver who made the delivery was awesome! I have never known such a strong man.
He carefully carried in all the heavy pieces of the fire by himself. Altogether a smooth and happy experience. Keep up the good work!! Iam extremely happy with my purchase.|Hello Hedwig,
Thank you for your glowing review! We?re thrilled to hear that you were pleased with our communication and that your product was delivered within the stipulated time frame. It's wonderful to know that you found the workmanship to be of the highest quality and that the fireplace looks beautiful. Our delivery driver will be pleased to hear your compliments on his strength and care. We?re delighted that you had a smooth and happy experience and are extremely happy with your purchase.
Best Regards,
Designer Fireplaces”
“The company was very help full from first enquiry to a delivery date of our choice. The marble fireplace that we chose looks fantastic and the inset electric fire has a great flame effect. A very good company to do business with would recommend.”
“I was worried about ordering a fireplace on line without actually having seen it. I had great email chat with a young lady and she even asked me to send photos of the furniture I was trying to match. I was also worried about measuring for the right size but again I had great help with this. The fireplace arrived and I was totally delighted with it. I wouldn?t hesitate to recommend them.”
“I required a longer beam than what was on their website so emailed the company to see if this was possible. Amazing quick response, extremely helpful and polite customer service. Beam was ordered and delivered in under a week! Would highly recommend this company!”
“We are extremely pleased with our new fireplace , the service before delivery was clear with the information about dates & times for arrival and the delivery driver was really friendly
The quality of the fireplace is excellent and we would recommend this company to future customers”
“Great fire place hearth and oak surround well made and great delivery time well pleased and would highly recomend this company a five star is well deserved thanks”
“Fantastic responses with help and information. We are absolutely delighted with the quality of our hearth and oak surround.
Tilly could not have been more helpful.”
“Buying three items in oak, two of which are to bespoke sizes, the team could not have been more positive and helpful. The goods arrived at the time I was expecting without the excessive packaging some things are wrapped in. Each one is excellent.”
“Good communication throughout, a knowledgeable person on the customer Support desk when I had some questions.
Straight forward ordering process, and prompt delivery.”
