“We are pleased to punch with our new fire and surround. The quality of workmanship and communication during the ordering process was second to none. Thanks!!”
“Really easy to deal with. We ordered a customised sized oak fire surround and the quality if exceptional
And only 4 days from ordering to being delivered.”
“Extremely pleased with the result, they made a Oak surround with a cast iron insert to fit my space which was done with me asking a lot of questions which they were happy to answer and reassure me as it was a bit expense. It was a bit fiddly to put together overall a great product .”
“Oak mantle is amazing, asked if it was possible to change some measurements to fit my breast wall. Was no problem at all. Delivery quicker than expected also. Very happy. Thank you very much.”
“I'm really pleased with the fire surround and with the service offered by the company. The surround looks beautiful, better than I imagined. Dimensions were important as I didn't want to redecorate and the website information made it easy to find the important measurements that I needed. The colour was exactly as shown in the sample sent. Staff were helpful on the phone and it was reassuring that thry asked to confirm the delivery slot was still ok nearer the time. The surround duly arrived within the time slot and the driver was very friendly.”
“A very good experience from initial enquiries, receiving samples of wood, ordering the exact product we wanted, delivery and our diy fitting. Tilly and the delivery driver were especially helpful. Thank you.”
Thank you so much for your lovely feedback! We’re pleased that the whole process was smooth from start to finish, and we’ll be sure to pass on your kind words to Tilly and our driver, Mark.
- Designer Fireplaces
“What a company to deal with, a pleasure from start to finish. Communication was fantastic and the product was of the highest quality. Would definitely recommend this company.”
“The staff were very helpful. From ensuring the measurements were correctly taken and checked, taking note of design specifications, down to delivering ahead of expected schedule. My husband even received useful fitting tips from the delivery team.
We are pleased with a quality fireplace surround which fits perfectly and looks great.”
Hi Beverley,
Thank you for leaving such a kind review! We’re so glad everything went smoothly. We are delighted to hear the surround looks great in place!
- Designer Fireplaces
“We bought an oak mantle shelf with corbels from Designer Fireplaces and are absolutely delighted with the quality of the oak that they used. The customer service given was amazing and delivery was great too. Nothing was too much trouble and we would highly recommend them to anyone. Thanks guys.”
Hi Chris,
Thank you for the wonderful feedback! We're so pleased you're happy with the oak mantle shelf. Thank you so much for the picture; it looks beautiful. It was our pleasure—enjoy!
Thank you so much David! We’re glad to hear everything went smoothly and that you felt confident throughout the process. We appreciate the recommendation!
- Designer Fireplaces
“Absolutely brilliant company, from placing the order, asking a question and delivery.
Love our new fire and surround, the surrounding sets it all off nicely”
Thank you so much! It looks stunning now fitted. We’re thrilled to hear you love the new fire and surround—it’s always great when everything comes together just right.
- Designer Fireplaces
“From the first phone call to Tilly to the delivery couldn't have been easier.
Travelled from west of Cardiff to West Bromwich to your showroom. Tilly spent so much time
explaining and was so knowledgeable. Would highly recommend Designer Fireplaces.
Regards
Will + Sally”
Hi Sally and Will,
Thank you both! It was a pleasure having you visit the showroom, and we’re so glad Tilly could help make the experience easy and informative. Your kind words mean a lot to us!
- Designer Fireplaces
“I purchased the electrical Traditional Oak Fireplace, I was a little concerned about buying online without seeing the product first, but my concerns were put to rest as customer services answered all my questions in a timely manner. I felt that a company who doesn’t ask for payment until after product was fitted must have great faith in their product.
My expectations were more than satisfied, my fireplace is beautiful, the fitter arrived on time and left everything neat and tidy. I would recommend Designer Fireplace UK Ltd without hesitation.”
Hi Caroline,
Thank you so much for your thoughtful review! We are pleased to hear that your concerns were eased and that everything, from the fireplace to the fitting, met your expectations. It means a lot to us that you'd recommend us so confidently. Thank you once again.
- Designer Fireplaces
“From start to finish the customer service was excellent. We also love the fireplace. It meets all our expectations.
I highly recommend Designer Fireplaces.”
Thank you for the kind words! We're so glad the fireplace lived up to your expectations and that the service made the experience smooth from start to finish.
“Bought an oak mantlpiece for my son, i was very impressed with the quality an it was simple to fit, I was that happy with the quality i ordered myself one, highly recommended.”
