“The fireplace and fire was of good quality and looks lovely now installed. The instructions for fitting were not clear and need more photos/diagrams or an instructional video would be useful. Communication with the company was satisfactory but unfortunately the extra instructions sent did not help us move forwards. We were disappointed that we could not fit the fireplace ourselves and in the end paid someone to come in to help. Very satisfied with the outcome now fitted but this took us some time to complete.|Hi, thank you very much for your feedback. I have shared it with the rest of the team and we are working on fitting videos showing the best way to install a fireplace package on top of the written instructions. We are very pleased to hear you are happy with your fireplace, thank you once again.”
“Very polite and friendly service. Excellent customer service and prompt delivery. Excellent and well made product. Really unable to fault in any way. I would definitely use again and would recommend to anyone.”
“Very happy with both the service and end product. The solid construction and beautiful wood has transformed our room. Measurements were easily translated into the finished project which fitted perfectly. Delivery was also quicker than expected.”
“Very efficient and helpful when contacted to sort dimensions and match colours.
Surround arrived promptly, fits perfectly and matches in beautifully with our oak floor - can thoroughly recommend them.
Nick Machen”
“Love my new fireplace . Tilly very helpful and accommodating, and fireplace arrived on time and within two weeks. I?ve had so many compliments and would definitely recommend this company”
“We wanted to replace an existing fire surround that had been painted with a modern oak surround. I spoke with the company over the phone and sent the dimensions of the old surround (which was still in place) for them to review. They emailed me back very quickly to confirm that it was a standard size. No deposit was needed to secure the order. The new surround was delivered a couple of weeks later and only then did we need to pay for it. Easy to install and a great product. Excellent service and I would highly recommend Designer Fireplaces.”
“Excellent service - questions answered swiftly and just the right amount of contact. Once I ordered it came quickly and I was kept informed of dates etc. Delivery driver was very helpful.
Highly recommended.”
“I had to scroll through a few sites before I came across this oak fire surround. It is exactly what I was looking at on other sites but with a different name and a lot less expensive. Very good quality looking oak, feels sturdy and was easy to fit, the measurements are exactly as described including the rebate I gave in my details. Delivered as advertised with a call in advance to say the surround was on the way. Highly recommended and would certainly use again if I had another fireplace!
Update 4 years in. Still looking great!!”
“Absolutely perfect, wasn?t overly confident with the fittings but had a joiner attach it to the wall with larger brackets, but that was my personal choice as didn?t want to take a chance the actual mantel was exactly what I wanted.”
“The quality of the surround is outstanding. I would highly recommend these to anyone thinking of getting an oak surround. Kept well informed on progress of order and delivery. The surround arrived right on the delivery time given and the delivery driver was very helpful.”
“Fantastic service, the team customised the oak fireplace to match the rest of our furniture for free! Delivery was really quick and direct to our door on the second floor of our apartment.
Overall, a pleasure to do business with and highly recommended!
Thanks Designer Fireplaces!|Hi Simon, thank you for your amazing 5 star review. It is great to hear you had such a fantastic experience with us. It has been a pleasure doing business with you.”
“An excellent product and first class customer service from Oak Designer Fireplaces as usual. This is our second bespoke fireplace and the build quality, finish, delivery and fit are perfect. Mick and his team are very professional and so easy to deal with and buy from. Nothing appears to be too much trouble for them. Thanks to you all”
“Rang up to dicuss my requirements and to get the marble hearth cut to the sizes that i wanted, width and depth. Delivered free and came on time. Beautiful oak fire surround and hearth and i didnt have to pay until after it was delivered and it was custom made to my measurements at no extra cost. If anything, and this isnt a criticism, maybe a little too laid back. Fantastic company and nothing is too much trouble for them. If you want an oak fires surround and hearth then this must be your first go to company. I will send photos on when i have had the chimney breast that i have built plastered.”
“Fantastic experience, great website, easy to order, they contact you to make sure all the measurements are correct, they can adapt to your preferences, they are very accommodating, they keep you with its progress & the finished oak fireplace surround was delivered on the day they said. It was made well & looked brilliant in situ, fitted like a treat.”
