“Brilliant customer service and high quality product. The third company I had tried to get a tricky job done that I was nervous about. I had total confidence in them from the start and they totally delivered on the brief. A thrilled customer.”
“I have bought a dark oak mantel beam.
To arrange delivery I received a phone call from Designer Fireplaces. They then delivered within the agreed date/times.
The mantel is of good quality and looks fabulous.”
“A very ?accommodating? company who will work to your specifications rather than a catalogue and at a reasonable price for the material used.
Kept informed throughout the purchase and when the fireplace arrived ( a week earlier than estimated) it was exactly as ordered. No chips scratches or missing pieces either well made and looks beautiful now fitted. Would order again from this company.”
“The team gave us advice on what surround style would work best with our fireplace build and was really happy to work to our custom dimensions.
They also were extremely responsive to our messages and always very friendly.
The product quality is outstanding: solid oak beams, impeccable finish with no scratches or dents at delivery and easy to install.
Delivery was on time and the driver was very polite and again very helpful.
In essence: Really happy to have ordered from a UK business with professional and friendly staff.”
“The whole experience of buying our fireplace from Designer Fireplaces was top notch from start to finish. Mick Stanford replied to my initial enquiry immediately and after further enquiries, which were patiently answered the order was made, the fireplace was made within 2 weeks and delivered within 5 days, due to us not being available and a bank holiday, otherwise it would have arrived the following day. The delivery man was also brilliant, he took the old fireplace out and made sure that the new one fit and then took the old one to our garage. I really didn't want to spend an awful lot on a fireplace, we'd completely revamped our living room already, but I definitely don't regret it, the service, the quality is outstanding, I wouldn't hesitate in recommending this company.”
“The fireplace looks great and the electric fire we chose looks very lifelike. Delivery was easy and the driver extremely helpful and polite. We have had lots of comments about how good it looks”
“Ordered colour samples which came within couple of days which was really good which enabled us to chose our exact colour we wanted ,chose and ordered our fire surround which was delivered within 2 weeks ,really good service and lovely quality fire surround, really pleased.”
“So happy with our oak mantles they look great. Came with all the fixings and proper ones as well ! Got samples delivered first which really helped with the colour choice. Great communication from the start a great company to deal with thank you”
“Very good service from the beginning when I ordered my fire surround through to the completed delivery. Also the marble surround I ordered looks splendid in my lounge.”
“I've been very pleased with Designer Fireplaces. We had to communicate with each other a couple of times and their customer service was very good. Delivery was good and the fireplace we bought is lovely.”
