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French Connection Reviews

4.8 Rating 2,691 Reviews
97 %
of reviewers recommend French Connection
Company Reviews Product Reviews
37,897
 Questions Metrics
4.8
Based on 2,691 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read French Connection Reviews
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Michelle C
Verified Buyer
“Good choice of outfits, quality and fit good.”
Helpful Report
(Online) - Posted 4 months ago
P
Verified Buyer
“I have been to the store at Caledonia park a couple of times. They have a great selection of clothes, the layout is easy to wander through, the store is clean and the staff so friendly and welcoming,”
Helpful Report
(POS) - Posted 4 months ago
Freda A
Verified Buyer
“Service is quick”
Helpful Report
(Online) - Posted 4 months ago
Aretha A
Verified Buyer
“I’ve finally found something suited my body shape, happy with all the dresses I bought so far”
Helpful Report
(Online) - Posted 4 months ago
R
Verified Buyer
“I went to French Connection the other day and got a lovely yellow floaty top it really is gorgeous. The way she wrapped it in tissue paper and I wasn't charged for a bag made it feel very special.”
Helpful Report
(POS) - Posted 4 months ago
Jacinta H
Verified Buyer
“Fast delivery, great dress but unfortunately not right for my event. Swift and easy returns process. Thank you”
Helpful Report
(Online) - Posted 4 months ago
Gillian W
Verified Buyer
“All staff at Gretna outlet are very helpful and cheerful.Nothing is to much bother for them and they gladly will get you another size whilst in the changing room.”
Helpful Report
(POS) - Posted 4 months ago
Jane T
Verified Buyer
“I’m loving this seasons collection & have bought from my local store however even I ( tech phobe) am able to work my way around FCs website very easy & quick to order with reassuring updates on estimated delivery time etc Your return process couldn’t be easier so reassuring when not familiar with the process plus there is your kind back up team offering help to customers such as myself - much appreciated guidance Thank you for excellent service , fab collections ( with accurate sizing info etc ) and customer service back up Kind Regards Jane Turtle”
Helpful Report
(Online) - Posted 4 months ago
B B
Verified Buyer
“I love the range of fashion styles at good prices. Size of clothes are accurate. Colours, patterns and texture are also positive features.”
Helpful Report
(Online) - Posted 4 months ago
Lynne B
Verified Buyer
“Love my new sweater. Wore it with Black trousers and it looked lovely !”
Helpful Report
(Online) - Posted 4 months ago
Amy B
Verified Buyer
“Good quality clothes. Helpful website regarding sizing.”
Helpful Report
(Online) - Posted 4 months ago
June
Verified Buyer
“I've always found the staff incredibly polite, cheerful and friendly. The store is clean and tidy and the clothes always look appealing”
Helpful Report
(POS) - Posted 4 months ago
Anne P
Verified Buyer
“I wished to return items which didn’t fit but could not work out how to do this. I am therefore stuck with 2 extremely oversized shirts! Don’t think I will order online again”
Helpful Report
(Online) - Posted 4 months ago
S R
Verified Buyer
“Staff at Gretna Outlet very friendly, helpful & knowledgeable. Store offers wide range of styles & prices.”
Helpful Report
(POS) - Posted 4 months ago
Marina C
Verified Buyer
“Love the quality. Always great fitting.”
Helpful Report
(Online) - Posted 4 months ago
Anonymous
Verified Buyer
“Shopping in French Connection was a joy. The staff were very helpful and friendly which in this day & age is a rare commodity. A well deserved 5* experience! Thankyou”
Helpful Report
(POS) - Posted 4 months ago
Mr Duncan L
Verified Buyer
“Great jacket, great service. Efficient delviery and good comms.”
Helpful Report
(Online) - Posted 4 months ago
Charlotte D
Verified Buyer
“Orders are dispatched quickly and are well packaged. Everything I've purchsed has been durable and made of high quality materials.”
Helpful Report
(Online) - Posted 4 months ago
Suzi M
Verified Buyer
“Great customer service Bought 2 items kept 1 and returned the other, smooth and simple process.”
Helpful Report
(Online) - Posted 4 months ago
Alison P
Verified Buyer
“The staff were lovely, very friendly and helpful It was a pleasure to shop there l, thank you”
Helpful Report
(POS) - Posted 4 months ago
French Connection is rated 4.8 based on 2,691 reviews
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