French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.78

4.8 Rating 1,395 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 1,395 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“The staff were so kind and helpful.”

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(POS) - Posted 2 days ago

“Excellent customer service shop assistant was very helpful and friendly and gave good advice”

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(POS) - Posted 2 days ago

“Very good customer service and helpful”

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(POS) - Posted 2 days ago

“I have visited the store on Cheshire Oaks and the store in Chester. I much prefer the shopping experience I had at Cheshire Oaks. The store was so much brighter and seemed to have more choice. A lot of the prices were also cheaper than I expected, but still good quality.”

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(POS) - Posted 2 days ago

“I found exactly what I was looking for, everything displayed beautifully, staff very helpful and advised they have an alteration service, will be shopping there more often”

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(POS) - Posted 2 days ago

“Great quality clothing with a good choice for all. Polite and helpful staff.”

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(POS) - Posted 2 days ago

“Store Managers customer service was appalling, she was rude to a staff member directly on the shop floor and every time I go in she has a face on her, really unprofessional and unpleasant atmosphere. The store is never tidy but I've only ever seen the younger girls tidy up in there when visiting. Never have any stock to hand either and no one ever goes to double check or when on the off chance they do go look they are gone for a very long time, its not worth the wait time”

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(POS) - Posted 3 days ago

“Fabulous I am so pleased with my dress”

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(Online) - Posted 3 days ago

“Great customer service and I really like the dress I picked out”

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(POS) - Posted 3 days ago

“Excellent store and helpful staff”

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(POS) - Posted 3 days ago

“Great product and good efficient delivery”

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(Online) - Posted 3 days ago

“Outstanding service and delivery.”

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(Online) - Posted 3 days ago

“Very friendly staff who explained returns policy clearly etc. I had my 3 year old grand daughter with me and they made her feel very welcome”

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(POS) - Posted 3 days ago

“Lovely shirt from French connection Fits really well , can be worn with jeans or trousers”

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(Online) - Posted 3 days ago

“My order was delivered very quickly and the dress I bought was beautiful and true to its description.”

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(Online) - Posted 3 days ago

“Male staff member was very helpful and suggested coordinating jacket to wear over jumpsuit”

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(POS) - Posted 4 days ago

“Every time I have been its been a good experience.”

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(POS) - Posted 4 days ago

“The store in Princes square in Glasgow had a good range of stock including stuff us oldies could wear. The quality is always good in the shop and the prices are competitive. Pleasant staff with good customer engagement skills.”

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(POS) - Posted 4 days ago

“Love the clothes”

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(POS) - Posted 4 days ago

“Fab shop. Plenty of variety and good quality”

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(POS) - Posted 4 days ago

French Connection is rated 4.8 based on 1,395 reviews