French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 3,119 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“The 2 shop assistants were great couldnt see the coat i wanted in my size so was told to come back 15 minutes later and sure enough the Girls had found me the coat that i wanted they were marvelous”

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(POS) - Posted 7 months ago

“Always pleased with quality of clothing. Very stylish & wearable. Always feels special when wearing clothes by French Connection.”

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(Online) - Posted 7 months ago

“I bought two dresses that fit me perfectly.”

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(Online) - Posted 7 months ago

“You asked for a review so here goes. Your products are very well made. I am pleased with what I've bought BUT I returned £167 of items I did not wish to keep on 20th Feb. You received the return on 23rd Feb. It is now 14th March and I am still waiting for a refund. This is an unacceptable wait time. I contacted customer service who told me a refund had been started manually and I would receive a confirmation email. I'm still waiting. This was 3 days ago. Poor customer service French Connection.”

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(Online) - Posted 7 months ago

“Picked up a great gents denim shirt in the sale. Service was great, top experience”

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(POS) - Posted 7 months ago

“I’ve been shopping with French Connection for over 25 years, and it remains one of my go-to brands. The first item I ever bought there was back in 1990 when I was 20 — a beautiful brown suede leather jacket that I still remember to this day. That purchase really set the tone for my long relationship with the brand. One of the reasons I’ve stayed loyal is the fit and quality of the clothing. Their jeans fit me perfectly, which is something that’s surprisingly hard to find. The quality is consistently good, and many pieces in my wardrobe from French Connection have stood the test of time. In fact, I still have items that are over ten years old, and my 20-year-old daughter now happily wears some of them — a testament to the brand’s timeless style. Another big reason I continue to shop there is the customer service. On the rare occasions I’ve had an issue with an order (which is impressive considering how much I’ve ordered over the years), I’ve always been able to call and speak directly to their UK customer service team. They are consistently friendly, efficient and genuinely go out of their way to resolve any problem quickly. Add to that the convenience of free delivery and free returns, and it makes the whole shopping experience easy and reassuring. All of this is why, after more than 25 years, French Connection is still a brand I trust and return to time and time again.”

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(Online) - Posted 7 months ago

“Was served quickly and the shirt we purchased was a good price.”

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(POS) - Posted 7 months ago

“Personal service and very polite staffq”

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(POS) - Posted 7 months ago

“I like the design of your clothes but sometimes find them a bit expensive”

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(Online) - Posted 7 months ago

“Great menswear at sensible prices”

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(POS) - Posted 7 months ago

“Great customer service, friendly staff and helpful in store”

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(POS) - Posted 7 months ago

“Great experience in store. Shop staff were more than happy to help me find what o had asked for and suggested other similar items too. Felt very friendly and welcome in store and will definitely return.”

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(POS) - Posted 7 months ago

“Have recently bought a few things in store & all have been beautifully made & of excellent quality. Great customer service too.”

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(POS) - Posted 7 months ago

“My visits to the store have always been very pleasant, the store is laid out well with a nice selection of clothes for men & women The staff are always welcoming and friendly along with great value makes for an enjoyable experience”

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(POS) - Posted 7 months ago

“Is the best shop with them”

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(Online) - Posted 7 months ago

“We shopped in store. Staff very pleasant and helpful. Clothes very good quality”

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(POS) - Posted 7 months ago

“There is always a good selection of products (with a variety of sizes) The store is always bright,clean,tidy and welcoming and easy to find garments. The store offers high quality garments at an amazing price point.”

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(POS) - Posted 7 months ago

“Very helpful and friendly staff and l am delighted with my cotton jumpers .Thankyou !”

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(Online) - Posted 7 months ago

“Lovely experience in the Bridgend outlet shop staff were really friendly and helpful and prices were amazing will definitely be back”

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(POS) - Posted 7 months ago

“A gorgeous range of clothes, beautifully dispalyed. Well lit shop with suitable changing rooms Excellent helpful staff”

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(POS) - Posted 7 months ago

French Connection is rated 4.8 based on 3,119 reviews