French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 3,120 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 3,120 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Beautiful stylish jacket. Well made , easy to order on line and speedy delivery . Well packaged.”

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(Online) - Posted 8 months ago

“It took a long time for an in stock item to arrive unless you paid for s v expensive delivery option”

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(Online) - Posted 8 months ago

“Items ordered easily and arrived as expected but the returns service is absolutely appalling. I will not be ordering from this company again given the way they hang on to your money for over 2 weeks and fob you off when you contact them. Don't bother ordering unless you KNOW you won't need to return anything!!”

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(Online) - Posted 8 months ago

“Quality fabric and items with quick delivery and great email updates. First time ordering direct online and I wouldn't hesitate to do it again!”

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(Online) - Posted 8 months ago

“Generally fine, nice good quality clothes , quick delivery but rating down due to the return process. They acknowledged receipt of my return on 23/2, money has still not been refunded. Pretty shabby for a company like FC.”

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(Online) - Posted 8 months ago

“Would definitely us French Connection. They are five star ⭐”

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(Online) - Posted 8 months ago

“The items were ok but didn’t suit me. So I returned asap for a refund despite Confirming that they had received my items back on 23rd Feb I still haven’t received my refund (11th March). I have never known a company take so long to refund!”

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(Online) - Posted 8 months ago

“Very good customer service”

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(Online) - Posted 8 months ago

“Awesome service especially from the young lad with the big hair in the Ashford outlet. He was really friendly and nothing was too much trouble when we asked if there were more sizes out back etc . Genuinely nice lad who greeted us with a smile and made us feel very welcome”

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(POS) - Posted 8 months ago

“Great service, my order arrived very quickly. When I returned an item, it was a straight forward process & received my refund in a matter of days.”

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(Online) - Posted 8 months ago

“Staff were really welcoming, the shop floor is well laid out, products are lovely and there is a good size range.”

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(POS) - Posted 8 months ago

“Excellent quality , size’s are accurate I buy a lot of FC clothes and i love them”

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(POS) - Posted 8 months ago

“Bought a jumper which had to be returned. It took 3 almost 1m to obtain an a refund and only because I chased it up. W”

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(Online) - Posted 8 months ago

“French connection has been along time favourite of mine beautiful clothes”

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(Online) - Posted 8 months ago

“Still awaiting my refund”

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(Online) - Posted 8 months ago

“Very friendly staff at the outlet we used and some fantastic offers”

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(POS) - Posted 8 months ago

“Waiting too long for refund”

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(Online) - Posted 8 months ago

“Item ordered took over a week to arrive and had to be returned. Three weeks on from acknowledging receipt of return and still no refund credited to my account. Why does it take so long when so many other providers can action in few days”

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(Online) - Posted 8 months ago

“Fab custermer service”

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(Online) - Posted 8 months ago

“Good selection of clothes Friendly staff”

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(POS) - Posted 8 months ago

French Connection is rated 4.8 based on 3,120 reviews