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French Connection Reviews

4.8 Rating 3,122 Reviews
97 %
of reviewers recommend French Connection
Company Reviews Product Reviews
38,497
 Questions Metrics
4.8
Based on 3,122 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Live Chat, Telephone, Email
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read French Connection Reviews
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Miriam S
Verified Buyer
“Fab custermer service”
Helpful Report
(Online) - Posted 8 months ago
Pavandeep V
Verified Buyer
“Good selection of clothes Friendly staff”
Helpful Report
(POS) - Posted 8 months ago
H
Verified Buyer
“Staff at Meadowhall store very friendly and assisted in ordering an item to be delivered to home. Very pleased with the help received.”
Helpful Report
(Online) - Posted 8 months ago
Rebecca S
Verified Buyer
“Terrible. Still waiting for my money to be returned to me - received an email on the 19th Feb and still waiting!”
Helpful Report
(Online) - Posted 8 months ago
Raj D
Verified Buyer
“FC are amazing! The clothes they design each season are really beautiful and of great quality. The online customer service is the best too”
Helpful Report
(Online) - Posted 8 months ago
Teresa B
Verified Buyer
“I love FC clothing. Ordering online is straightforward. I had to email FC CS and remind them I hadn’t received my refund and I had left it until 15 days - it was then issued that day but had to wait another 3 days before clearing, no explanation as to why.”
Helpful Report
(Online) - Posted 8 months ago
Paula L
Verified Buyer
“French Connection always supply a wide range of elegant and stylish clothing the go to brand!”
Helpful Report
(Online) - Posted 8 months ago
Carol H
Verified Buyer
“First I waited two weeks for you standard delivery and now I've still waiting for my refund after two and a half weeks. Never again”
Helpful Report
(Online) - Posted 8 months ago
Esther G
Verified Buyer
“I like the styles and i love the quality of the clothes. They suit me but they don't always fit me. Leg length tends to be the issue. I could have used some feedback on delivery. I kept checking for updates didn't get any. Then i got one on the day it was delivered. When it was on my doorstep.”
Helpful Report
(Online) - Posted 8 months ago
Sheila F
Verified Buyer
“I'm very pleased with the quality of the clothes and the delivery service”
Helpful Report
(Online) - Posted 8 months ago
Jenny C
Verified Buyer
“Love the shop and on line too. Great selection of styles, all contemporary and up to size 18. Bright and colourful which is just what we need. Not too expensive either.”
Helpful Report
(Online) - Posted 8 months ago
W F
Verified Buyer
“Not very professional service”
Helpful Report
(Online) - Posted 8 months ago
Victoria J
Verified Buyer
“Sizes are very big. I have now learned tha and can shop accordingly but as a new customer it would’ve annoying. Some knitwear is made of really poor materials .”
Helpful Report
(Online) - Posted 8 months ago
Jan F
Verified Buyer
“I love the purchases I made from French Connection. They were sale items and well worth it. Delivery is prompt and I was informed of every processing step of my orders.”
Helpful Report
(Online) - Posted 8 months ago
Sophia M
Verified Buyer
“Love the dresses I’ve bought over the last 14 years always true to size and I have really enjoyed wearing them. Love how easy it is to refund items, thank you. However I feel that some dresses should come with lining as they used to but don’t any more. Sometimes the fabric is of a cheaper quality than it used to be. When a query is raised with customer services no one ever responds. I have a pending enquiry for over 10 years and still no response. So please continue to make beautiful dresses but include the lining too. Plus you need a more effective customer service team.”
Helpful Report
(Online) - Posted 8 months ago
Angela B
Verified Buyer
“I have been shopping in French Connection since my teens and I’m now in my 50’s - the clothes are good quality and suit a variety of age groups. The sizing is sometimes a minefield. The staff in the Glasgow store always go above and beyond to help customers and my dealings with the customer service staff has always been very positive - also go above and beyond.”
Helpful Report
(Online) - Posted 8 months ago
Sinead R
Verified Buyer
“Brilliant service and customer service. Delivery is very quick and all queries dealt with promptly. Love the quality and uniqueness of their clothes. Reasonably priced .”
Helpful Report
(Online) - Posted 8 months ago
Donna M
Verified Buyer
“Refunds take too long to process”
Helpful Report
(Online) - Posted 8 months ago
Mark B
Verified Buyer
“Great delivery easy to order Good prices and quality”
Helpful Report
(Online) - Posted 8 months ago
Debbie W
Verified Buyer
“Products are excellent but refunds when returning goods are terrible”
Helpful Report
(Online) - Posted 8 months ago
French Connection is rated 4.8 based on 3,122 reviews
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