French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 2,688 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 2,688 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very pleased with my purchase from French Connection.”

Helpful Report

(POS) - Posted 3 months ago

“I went to the store in Chester a few weeks ago, what a wonderful team. Greated with smiles and everyone felt very helpful. No pressure to buy but felt they were willing to help with any queries. Explaination of how sale items works and returning, a great idea once returned if needed you have 2 years to use the return voucher. The quality of all the clothes were great, could easily have spent a lot more!! Thankyou”

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(POS) - Posted 3 months ago

“Bought the demin soft shirt and it us so soft. Good quality. Had a few bits of clothing from french connection.”

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(POS) - Posted 3 months ago

“the items i purchased were of good quality and reasonable price. the staff were really helpful.”

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(POS) - Posted 3 months ago

“The cropped cardigan I bought is stylish and good quality. I love it .”

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(Online) - Posted 3 months ago

“Very professional and courteous staff. Great customer satisfaction”

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(POS) - Posted 3 months ago

“Greys service; friendly staff. Very helpful”

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(POS) - Posted 3 months ago

“This shop at Princess Square Glasgow Is excellent the girls go out there way every time I go there, very welcoming and even take your dress to the changing room to so I can try it on. Also very friendly and helpful.”

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(POS) - Posted 3 months ago

“Classic up-to-date styling and top quality products - what's not to like? Easy free returns too, very helpful, as are the staff in the Meadowhall branch - excellent.”

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(POS) - Posted 3 months ago

“The staff are fantastic, they initial ask if you need help but then leave you alone. They will take clothes into the changing room for you. They will offer advice as well . The only grip I had was that I spent £180 and had to buy a bag, for this money it should have been free”

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(POS) - Posted 3 months ago

“What a perfect place to shop lovely atmosphere and great clothes”

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(POS) - Posted 3 months ago

“Very helpful staff and great choice of clothes. I'm very happy with my purchase.”

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(POS) - Posted 3 months ago

“Staff really helpful and polite”

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(POS) - Posted 3 months ago

“A quick and unscheduled ‘pop in’ to the Shrewsbury branch saw me leave with a gorgeous bag of tops, all in the sale. A couple were items I wouldn’t usually have looked at but excellent feedback from one of the team who was honest about what didn’t work as well as what did, gave me the confirmation I needed that they were good choices.”

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(POS) - Posted 3 months ago

“Excellent Customer service and very good quality products. I love the jumper I bought and very good value.”

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(POS) - Posted 3 months ago

“Great quality and selection of clothes”

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(POS) - Posted 3 months ago

“Fabulous helpful friendly staff”

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(POS) - Posted 3 months ago

“Excellent store, beautifully laid out and lovely sales advisors who were keen to help.”

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(POS) - Posted 3 months ago

“The sales person was very helpful and professional at the same time.recommended other pieces as well.”

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(POS) - Posted 3 months ago

“Very happy with the purchase. The items I bought are very good quality and the service I got when returning an item due to picking a wrong size was exceptional. The return was processed swiftly and money back in my account in no time. Thanks again for such quality clothing and immaculate service.”

Helpful Report

(Online) - Posted 3 months ago

French Connection is rated 4.8 based on 2,688 reviews