French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 3,122 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 3,122 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Great new store, good choice and value. Mother store and changing rooms very clean.”

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(POS) - Posted 8 months ago

“Staff are always so helpful in this Glasgow store. I always feel like I have a personal shopper experience when I visit.”

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(POS) - Posted 8 months ago

“Dress has good quality and affordable. Staff are very helpful. Store clean including fitting rooms”

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(POS) - Posted 8 months ago

“Always receive lovely service whether shopping in-store or online, great quality clothing.”

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(POS) - Posted 8 months ago

“I returned some purchases via the returns portal. Received a confirmation email to say returns received, refund within 14 days. 16 days and no refund, contacted Customer Services via email. All sorted within 20mins. I was pleased with the quick response and resolution from the care team”

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(POS) - Posted 8 months ago

“The staff were incredibly polite and exceptionally supportive”

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(POS) - Posted 8 months ago

“Team Chester at French connection are amazing. Always have time for you and lovely people to ask questions to. Sorry always looking fab and well priced. X”

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(POS) - Posted 8 months ago

“Love the store, great staff, easy to navitigate.”

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(POS) - Posted 8 months ago

“Excellent quality for a reasonable price”

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(POS) - Posted 8 months ago

“Good quality and good customer service.”

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(POS) - Posted 8 months ago

“Lovely store and very friendly and helpful staff, was a fantastic shopping experience - well done 👏👏👏👏”

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(POS) - Posted 8 months ago

“My wife and I have visited the Chester French Connection for many years and have always been welcomed by all of the staff who are amazing. We love the collections of clothing that are available and have purchased many items over the years.”

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(POS) - Posted 8 months ago

“I can’t remember the name of the lady that served me, but she was excellent. I had forgotten my Voucher, and she found it for me online and also helpful.”

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(POS) - Posted 8 months ago

“I love the style and quality of French connection. I have many dresses I have had for several years as they are so flatering i do not want to part with them. If any issues with purchases the staff sort them straight away, nothing is a problem.”

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(POS) - Posted 8 months ago

“Great design and great quality”

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(POS) - Posted 8 months ago

“The cashier who served me at the Cheshire Oakes store was really friendly and helpful. I was really impressed with the quality of clothes in the store. It was my first purchase at French Connection, I will be back again!”

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(POS) - Posted 8 months ago

“Staff in the Bath branch were lovely and helpful. Shop is tidy and it was a pleasure to shop in there.”

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(POS) - Posted 8 months ago

“Great and helpful service as usual. Clothes always the best quality.”

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(POS) - Posted 8 months ago

“Fantastic service from Laura & Chris, both very friendly and gave me very honest opinions on my choice of outfit. The store itself had a lovely vibe to it.”

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(POS) - Posted 8 months ago

“Always come out with more than I went in for - love the new season style and always helpful and friendly staff in the Bath store.”

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(POS) - Posted 8 months ago

French Connection is rated 4.8 based on 3,122 reviews