French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 2,694 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 2,694 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Really nice shop, helpful staff, at the Outlet Billage in Swindon. I bought two really nice jumpers, good quality, and reasonably priced. Would shop there again.”

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(POS) - Posted 6 months ago

“Both members of staff that were on duty in the shop at the Gretna outlets for our visit were outstanding. Jean went above and beyond and checked the stock in the store room for the correct size. Both Jean and the other member of staff were very helpful and professional first class. The shop was well stocked very clean and the prices were very competitive. Overall a great experience.”

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(POS) - Posted 6 months ago

“First time in the store and was very impressed. Really good range of products and very helpful welcoming staff throughout. Will definitely be back,”

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(POS) - Posted 6 months ago

“Perfect as always. With such a comfy fit plus the style!”

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(POS) - Posted 6 months ago

“Lovely bright shop with a good choice of quality clothes for men and women. Good prices Good customer service.”

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(POS) - Posted 6 months ago

“Very helpful staff in the Gretna store and lovely stock. Disappointing to read on the back of the receipt they only issue exchanges or credit notes rather than a full refund at the outlet store.”

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(POS) - Posted 6 months ago

“Nice shop,friendly staff”

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(POS) - Posted 6 months ago

“Gorgeous outfits. However some xs still run a bit big.”

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(POS) - Posted 6 months ago

“The store in Shrewsbury was actually terrible customer service! Really got the impression that staff did not want to be there at all”

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(POS) - Posted 6 months ago

“Lovely staff member very friendly and good sale ,clothes good quality”

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(POS) - Posted 6 months ago

“Great products and helpful staff. A great shopping experience.”

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(POS) - Posted 6 months ago

“Mainly go to the East Midlands Designer Outlet(McCartha Glen). The assistants are very friendly and full of advise with regard to sizing etc. lovely clothes.”

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(POS) - Posted 6 months ago

“Great new store, good choice and value. Mother store and changing rooms very clean.”

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(POS) - Posted 6 months ago

“Staff are always so helpful in this Glasgow store. I always feel like I have a personal shopper experience when I visit.”

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(POS) - Posted 6 months ago

“Dress has good quality and affordable. Staff are very helpful. Store clean including fitting rooms”

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(POS) - Posted 6 months ago

“Always receive lovely service whether shopping in-store or online, great quality clothing.”

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(POS) - Posted 6 months ago

“I returned some purchases via the returns portal. Received a confirmation email to say returns received, refund within 14 days. 16 days and no refund, contacted Customer Services via email. All sorted within 20mins. I was pleased with the quick response and resolution from the care team”

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(POS) - Posted 6 months ago

“The staff were incredibly polite and exceptionally supportive”

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(POS) - Posted 6 months ago

“Team Chester at French connection are amazing. Always have time for you and lovely people to ask questions to. Sorry always looking fab and well priced. X”

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(POS) - Posted 6 months ago

“Love the store, great staff, easy to navitigate.”

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(POS) - Posted 6 months ago

French Connection is rated 4.8 based on 2,694 reviews