French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.80

4.8 Rating 2,144 Reviews

96 %

of reviewers recommend French Connection

4.8

Based on 2,144 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“I love FCUK style, and a fav is the cotton pop over tops, have bought about 7 now, fantastic for the summer, and can dress them up. I use FCUK on line a lot as live in remote area, postal service always good and returns easy for me, if I can get in store the staff gave always been friendly and efficient, helping with sizing and suggestions.”

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(Online) - Posted 4 months ago

“Staff at the Chester town store are lovely very helpful friendly and go out the way to help it’s definitely why I continue to shop there .”

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(POS) - Posted 4 months ago

“It was a lovely experience.”

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(POS) - Posted 4 months ago

“Had a lovely visit to your Gretna Green shop, the shop was laid out well and the staff were very pleasant.”

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(POS) - Posted 4 months ago

“Very friendly, helpful and efficient staff”

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(POS) - Posted 4 months ago

“My order was delivered promptly. Unfortunately, the style didn’t suit me so I returned it following the easy instructions from French Connection. My bank account was credited with my payment quickly as promised.”

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(Online) - Posted 4 months ago

“love the quality and the fit of your clthes”

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(Online) - Posted 4 months ago

“I visited the Telford store was just browsing however ended buying a pair of jeans and a shirt was really impressed with the price and quality and must say the ladies who helped me with my purchase were so lovely I also signed up to the app and will definitely be back.the shop is well merchandised with some great products .Very happy with my visit”

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(Online) - Posted 4 months ago

“I ordered a jumper online at the beginning of February. It was dispatched to me on 12th February. As it was too large I had to return it. An email informed me my return had been received on 23rd February and my refund would be issued within 14 days. Said refund did not appear on my bank statement until 18 th March, three weeks later. This is not the service I expect when shopping online and I will not be using this facility again.”

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(Online) - Posted 4 months ago

“A great range of clothing with exciting colours,lovely outfits they put together for any occasions and the quality is top notch.”

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(Online) - Posted 4 months ago

“Clothes company which never disappoints with design and quality.”

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(Online) - Posted 4 months ago

“Lovely, stylish clothing which is very comfortable to wear and makes me feel confident.”

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(Online) - Posted 4 months ago

“Gorgeous dress. Really pleased with quality. Great communication. Great delivery.”

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(Online) - Posted 4 months ago

“Prompt and lovely top”

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(Online) - Posted 4 months ago

“Great shopping experience. Superb clothes, helpful staff. Thank you.”

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(POS) - Posted 4 months ago

“I love the my black a-line faux leather skirt. It's a fantastic fit and feels lovely on. So many gorgeous things to choose from.”

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(Online) - Posted 4 months ago

“Can't fault this company. Orders on time, refunds are returned asap.”

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(Online) - Posted 4 months ago

“Good quality at a reasonable price (when on sale!)”

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(Online) - Posted 4 months ago

“Shop was quiet so was able to browse and try on at ease. Didn't really have any customer/staff involvement. Shop was clean and well presented. No issues”

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(POS) - Posted 4 months ago

“Love French Connection, always quality garments and quick and easy delivery, highly recommended”

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(Online) - Posted 4 months ago

French Connection is rated 4.8 based on 2,144 reviews