French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 2,690 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 2,690 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“Great dress! Fits well and I love it!”

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(Online) - Posted 4 months ago

“Extremely helpful staff at the Ashford store”

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(POS) - Posted 4 months ago

“Very happy with my shopping experience in French Connection. Helpful staff on hand who were brilliant. I came away happy with my purchases.”

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(POS) - Posted 4 months ago

“First time in French Connection, but will definitely return to the McArthurGlen shop near Cannock. Great staff & prices.”

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(POS) - Posted 4 months ago

“Staff were wonderfu”

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(POS) - Posted 4 months ago

“A great store for quality and fashionable clothes that fit true to size. The staff are always welcoming, professional and helpful. The layout of the store is clear and tidy.”

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(POS) - Posted 4 months ago

“I'm a real fan. As an older lady who loves nice quality, well made clothes I find myself turning to French Connection first if I need anything these days. I've bought several pieces over the last few years and they've quickly turned into favourites and know I'll continue to wear them over and over again.”

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(Online) - Posted 4 months ago

“It’s too long , quality isn’t great , can this be returned”

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(Online) - Posted 4 months ago

“Nobody does dresses like French Connection. I’ve been a loyal customer for 20 years because the fit is incomparable. Their designs are stylish, but it’s the way the clothes sit on the body that keeps me coming back.”

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(Online) - Posted 4 months ago

“Excellent clothing and service!”

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(Online) - Posted 4 months ago

“Went into French Connection in Chester after a summer wardrobe and loved quite a few items and designs. The quality was impressive and very soft which attracted me. I tried on several items and the staff were very friendly and attentive. I was very happy with my purchases which for the quality were a reasonable price and I have my eye on further items to complete my matching wardrobe. Very impressed.”

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(POS) - Posted 4 months ago

“I really love the service in store and appreciate one sales assistant in particular from Malta at the Wembley Outlet location!”

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(POS) - Posted 4 months ago

“Everything went perfect with my order , very happy”

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(Online) - Posted 4 months ago

“Last week, I visited your outlet store in Gretna and purchased the seersucker relaxed shirt. Although my preferred size was unavailable, I selected a larger size due to my appreciation for the colour and fabric. Upon returning home, I discovered the correct item on your website was listed with an additional 20% discount. As a result, I purchased another shirt and intend to return the original one. This morning, I returned the item to the store and was informed that I am not eligible for a refund, as their policy allows only for an exchange or the issuance of a credit note. I am dissatisfied that I was not informed about this initially and, as a result, I will refrain from shopping in your outlet stores in the future.”

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(POS) - Posted 4 months ago

“I have been ordering items regularly from French connection for over a year now. The items are high quality and true to fit. Deliveries have always been on time (multiple orders) and the fashion stands out every single time.”

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(Online) - Posted 4 months ago

“Loved my new jeans were delivered on time and very happy to wear them”

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(Online) - Posted 4 months ago

“Lovely store with many beautiful clothes.”

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(Online) - Posted 4 months ago

“Friendly staff and a clean shop”

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(POS) - Posted 4 months ago

“Great quality clothing and the delivery service is spot on. Highly recommended.”

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(POS) - Posted 4 months ago

“Good quality products and prices.”

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(POS) - Posted 4 months ago

French Connection is rated 4.8 based on 2,690 reviews