French Connection Reviews

Name: French Connection
Address: Second Floor, Centro 1, 39 Plender Street, London, London Borough of Camden
Rating: 4.81

4.8 Rating 3,119 Reviews

97 %

of reviewers recommend French Connection

4.8

Based on 3,119 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

French Connection 5 star review on 21st May 2025

Anonymous

Anonymous // 01/01/2019

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“I ordered a green dress size 16 which is my normal size but unfortunately I had to return it because it was too big. The quality of the dress amazing on right on trend. Refund was acted on really quickly and the money I was back in my account. Lovely newness coming through for spring and summer im sure I’ll find something else”

Helpful Report

(Online) - Posted 7 months ago

“Lovely clothes and style but some garments pull and rub up very easily, looking badly worn after one use.”

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(Online) - Posted 7 months ago

“Super helpful and patient young man served us. Got loads of items, gave ideas and thoughts. Thank you”

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(POS) - Posted 7 months ago

“Great choice in sale”

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(Online) - Posted 7 months ago

“Very good online service. Delivery quick. Refund quick aswell. Thank you”

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(Online) - Posted 7 months ago

“Beautiful products”

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(Online) - Posted 7 months ago

“Fantastic shop with lovely helpful attentive staff. Quality of clothing superb. Size and fit good. Would definitely recommend a visit.”

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(POS) - Posted 7 months ago

“Very quick dispatach of products nice quality as desceibed.”

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(Online) - Posted 7 months ago

“Ordered 3 items in the sale. Arrived on time and packaged well. Very pleased with the quality Returned one item as too big . Return went through perfectly with prompt payment Great communication throughout process Professional service from company.”

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(Online) - Posted 7 months ago

“Good warm winter coat, overall quality/ design 7 out of 10. Hole in pocket lining (right side) unstitched seam (manufacturing fault). Each pocket has a single silver press-stud fastening that yanks at the fabric, which could rip with repeated use -zips would be better. The two-way, front opening acrylic zip is an advantage, as the calf length coat is otherwise too narrow to walk in.”

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(Online) - Posted 7 months ago

“Great staff great location great cardigan with loads of comments when worn”

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(POS) - Posted 7 months ago

“Good quality goods at a good price arrived in good time. It was all good!”

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(Online) - Posted 7 months ago

“The staff were a good balance of friendly and professional!”

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(POS) - Posted 7 months ago

“Ditsy sales assistant not sure what she was doing - poor experience”

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(POS) - Posted 7 months ago

“Good quality item, good packaging and came on time. Overall i am happy”

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(Online) - Posted 7 months ago

“Lovely jacket, size small too large”

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(Online) - Posted 7 months ago

“I have not shopped in French Connection for a long time. But I so enjoyed my shop today. Lovely clothes in gorgeous colours.”

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(POS) - Posted 7 months ago

“Lovely quality clothing and quick delivery.”

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(Online) - Posted 7 months ago

“I like the clothes, style and reliable sizing. Unfortunately I've had two "sale" items that have had small holes in them, admittedly in not very visible places”

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(Online) - Posted 7 months ago

“There are very good staff answering the customer service lines and they were very quick to reply to emails.”

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(Online) - Posted 7 months ago

French Connection is rated 4.8 based on 3,119 reviews