Name: Giesswein Walkwaren AG
Address: Niederfeldweg 5, ,, Brixlegg
Rating: 4.66

“leider nicht zufrieden”

06.02.2024

Sehr geehrte Damen und Herren, wir danken Ihnen herzlich für Ihre Nachricht. Es tut uns aufrichtig leid, dass Sie mit unserer Leistung nicht zufrieden sind. Ihr Anliegen ist uns wichtig und wir sind bestrebt, es so schnell wie möglich zu klären. Bitte kontaktieren Sie uns direkt unter der E-Mail-Adresse shop@giesswein.com, damit wir Ihnen bestmöglich behilflich sein können. Mit freundlichen Grüßen

06.02.2024

“The sole is much harder than I was expecting without any padding so these aren't really 'comfortable lunging around' slippers, more good for walking around outside.”

Hilfreich Melden

05.02.2024

Dear customer, Thank you for your comment regarding the Giesswein brand item you ordered. We are grateful for any constructive feedback from our customers. We regret that the Giesswein item you ordered does not meet your expectations. We are always working to improve and optimize our products in order to best meet the needs of our customers. If you are not satisfied with the product, you can return it to us free of charge as part of our 1-year Giesswein satisfaction guarantee and you will receive a corresponding refund immediately after receipt of the goods, to the payment method you chose for your order. Please use the Giesswein returns label, create it using this link and download it: http://sendback.giesswein.com/b2c/ Please print it out and stick it on the parcel. This label has already been paid for by us. You will not incur any costs for the return shipment. Please enclose the return slip or a copy of the invoice/delivery bill in the package so that we can assign the return to you. Thank you for your valuable efforts. Perhaps you will find another product from our range that you would like. You are also welcome to look for alternative models directly on our website www.giesswein.com Best regards Your Giesswein Customer Support - Laura

05.02.2024

“They are very stiff out-of-box. They hurt my feet, but softened a little after a week or two of break-in. We constructed, however.”

Hilfreich Melden

02.02.2024

Dear customer, Thank you for your message. We regret that your ordered Giesswein item does not meet your expectations. You can return this item free of charge as part of our 1 year Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/index.php?lang=en Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Thank you for your efforts. Best regards, Lisa Customer Support

05.02.2024

“I have just returned the Wool cross alpine shoes to your company. My husband is fan of your products and for that reason i wanted to try the alpine shoes. But unfortunately after two days of trying indoor at home i had enormous blisters on both my ankles. I did not expect that because i thought that the woolen part would be very comfortable. On the contrary, the shoes did not the comfort i expected, especially the inside of the shoes around the ankles was too hard. For that reason i was glad you give the opportunity to return the shoes.”

Hilfreich Melden

02.02.2024

Dear customer, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are truly sorry to hear that the shoes do not meet your expectations. We are constantly working to improve and optimise our products in order to adapt them to the needs of our customers in the best possible way. f you are not happy and satisfied with the shoes, we would like to offer you the possibility to return them as part of our Giesswein satisfaction guarantee and as soon as we receive the parcel, you will receive a corresponding refund by the means of payment that you have chosen for your order. Maybe you will find a different product from our range that you would like. We invite you to look for alternative models directly on our website www.giesswein.com If you have any further questions, please do not hesitate to contact our customer service at order@giesswein.com. Best regards Giesswein Customer Support - Laura

05.02.2024

“I like he slippers but the soles were less firm than I had anticipated.”

Hilfreich Melden

01.02.2024

Dear customer, Thank you for your comments regarding the Giesswein brand item you ordered. We are grateful for any constructive feedback from our customers. We regret that the Giesswein item you ordered does not meet your expectations. We are constantly working to improve and optimise our products in order to best meet the needs of our customers. If you are not satisfied with the product, you can return it to us free of charge as part of our 1-year Giesswein satisfaction guarantee and you will receive a corresponding refund immediately after receipt of the goods, to the payment method you chose for your order. Please use the Giesswein returns label, create it using this link and download it: http://sendback.giesswein.com/b2c/ Please print it out and stick it on the parcel. This label has already been paid for by us. You will not incur any costs for the return. Please enclose the return slip or a copy of the invoice/delivery note in the parcel so that we can allocate the return to you. Thank you for your valuable efforts. Perhaps you will find another product from our range that you would like. You are also welcome to look directly at our website www.giesswein.com for alternative models. Best regards Your Giesswein Customer Support - Laura

01.02.2024

“Veitsch: Sometimes change is not for the better, and I write here especially because I was surprised and disappointed that this pair of Veitsch house shoes, my third, were made in China! My previous pairs, including one from earlier in the pandemic, listed only Made in Austria, and while the wool is identical, there are little details that feel more mass-produced and less nice in the stitching and assembly quality. They've also switched from a natural leather insole to some sort of foam, though still removable. Overall they are comfortable, warm, and I appreciate the flexibility of being able to go outside to collect a package or bring in the groceries without needing to change shoes, but I hope it's not a one-way street away from high-quality manufacture in reputable locations.”

Hilfreich Melden

29.01.2024

Hi, Our unique fabrics and products are developed and designed in Brixlegg in Tyrol/Austria. The finest yarn qualities are knitted, milled and finished in our production facility. The result is our high-quality Giesswein fabrics. Our merino shoes are MADE IN AUSTRIA and assembled in Vietnam or China. The unique Giesswein "3D Stretch Merino Wool" of the Merino shoes is produced in our textile production in Brixlegg - Tyrol - Austria. The added value of the item is therefore in Austria. The individual parts such as fabric, sole and accessories are assembled in Vietnam or China. The reason for this is the very high demand, which no European shoe manufacturer can fulfil. Our managing director personally visits the factories in Vietnam and China twice a year. The factories meet all western standards. The working conditions are impeccable and are regularly inspected. Kind regards, Laura, Customer Support

30.01.2024

“Chaussons qui auraient mérites d’être plus échancrés .difficiles à enfiler malgré un coup de pied normal”

Hilfreich Melden

29.01.2024

Cher client, Merci pour votre commentaire concernant l'article Giesswein que vous avez commandé. Nous sommes reconnaissants pour tout commentaire constructif de nos clients. Nous regrettons que l'article Giesswein que vous avez commandé ne réponde pas à vos attentes. Nous travaillons toujours à améliorer et optimiser nos articles afin d'adapter au mieux nos produits aux besoins de nos clients. Si vous n'êtes pas satisfait du produit, vous pouvez nous le retourner gratuitement dans le cadre de notre garantie de satisfaction Giesswein d'un an et vous recevrez un remboursement correspondant immédiatement après réception de la marchandise en utilisant le mode de paiement que vous avez choisi pour votre commande. . Veuillez utiliser l'étiquette de retour Giesswein, créez-la via ce lien et téléchargez-la : http://sendback.giesswein.com/b2c/ Veuillez l'imprimer et le coller sur l'emballage. Ce label a déjà été payé par nos soins. Cela signifie que vous n'aurez aucun frais à payer pour retourner l'article. Veuillez joindre le bon de retour ou une copie de la facture/bon de livraison dans le colis afin que nous puissions vous attribuer l'envoi de retour. Merci pour vos précieux efforts. Mais peut-être trouverez-vous un autre produit de notre gamme qui vous plaira. Vous pouvez également rechercher des modèles alternatifs directement sur notre site Internet www.giesswein.com. Cordialement Votre service client Giesswein - Laura

30.01.2024

“La semelle n'est pas chaude quand on est sur du carrelage. J'ai du rajouter une semelle en mouton pour avoir chaud. Donc je suis déçue du produit.”

Hilfreich Melden

29.01.2024

Cher client, Nous vous remercions pour votre message. Nous regrettons que l'article Giesswein que vous avez commandé ne corresponde pas à vos attentes. Vous pouvez retourner cet article gratuitement dans le cadre de notre garantie de satisfaction Giesswein de 1 an et vous recevrez immédiatement après réception de la marchandise, un remboursement correspondant par le moyen de paiement que vous avez choisi pour votre commande. Veuillez utiliser l'étiquette de retour Giesswein et la créer à l'aide de ce lien et la télécharger : http://sendback.giesswein.com/b2c/index.php?lang=en Imprimez-la et collez-la sur l'emballage. Cette étiquette est déjà payée par nous. Vous n'aurez pas de frais pour le retour. Veuillez joindre le bon de retour ou une copie de la facture / du bon de livraison au colis, afin que nous puissions vous attribuer le retour. Nous vous remercions de vos efforts. Meilleures salutations, Lisa Customer Support

29.01.2024

“Quality is good. But a very but the shoe sole is too soft, dealing to a very difficult walking. So, I had to protect it with a harder sole.”

Hilfreich Melden

29.01.2024

Dear customer, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are truly sorry to hear that the shoes do not meet your expectations. We are constantly working to improve and optimise our products in order to adapt them to the needs of our customers in the best possible way. f you are not happy and satisfied with the shoes, we would like to offer you the possibility to return them as part of our Giesswein satisfaction guarantee and as soon as we receive the parcel, you will receive a corresponding refund by the means of payment that you have chosen for your order. Please create and download your own return label by using the following link: http://sendback.giesswein.com/b2c/index.php?lang=en Print this label and put it onto the parcel. Please insert a copy of your invoice or delivery note into the parcel so our return department can handle your return as quick as possible. Maybe you will find a different product from our range that you would like. We invite you to look for alternative models directly on our website www.giesswein.com If you have any further questions, please do not hesitate to contact our customer service at order@giesswein.com. Best regards Giesswein Customer Support - Laura

29.01.2024

“The slippers are very attractive, however, they are not as comfortable as I expected.”

Hilfreich Melden

28.01.2024

Hello! Thank you for your review. We regret that your ordered Giesswein item does not meet your expectations. You can return this item free of charge as part of our 1 year Giesswein satisfaction guarantee and you will receive immediately after receipt of the goods, a corresponding refund by the means of payment that you have chosen for your order. Please use the Giesswein Return Label and create it with this link and download it: http://sendback.giesswein.com/b2c/index.php?lang=en Please print this out and stick it on the package. This label is already paid by us. You will incur no costs for the return. Please enclose the return note or a copy of the invoice / delivery note in the parcel, so that we can assign you the return. Best regards, Lisa Customer Support

29.01.2024

“I love the look and feel but they are just a little small and narrow. They seem really well made so this review is just to ask for larger and wider sizes”

Hilfreich Melden

27.01.2024

Hello! Thank you for your review. Once you have received your delivery, you are welcome to return any unwanted items to us free of charge and, if necessary, specify a desired exchange. Please simply follow the steps below: You will find an enclosed returns slip in your parcel. Simply fill it out and indicate which item you would like to exchange. Then send us back the item that you do not need. Shipping and returns are of course free of charge for you. We will of course take any discounts into account when it comes to the exchange. If you have any questions, please do not hesitate to contact us. We are at your disposal. Lisa Customer Support

29.01.2024

“They’re okay. Less cushion than I expected. The rubber sole has nice grip but it’s pretty thin and makes a swishing noise every step I take. Fits true to size.”

Hilfreich Melden

25.01.2024

Good day! Thank you very much for your feedback. Giesswein is constantly striving to optimize and further develop its products. Your feedback is an important indication of how we can expand the variety of our shoes and you can be sure that we have already passed on your suggestions to our product development team. If you have any further questions, please do not hesitate to contact us. Lisa Customer Support

26.01.2024

“I'd like a telephone number in the U.S. that I could call.”

Hilfreich Melden

19.01.2024

Hello! Thank you for your feedback. You are welcome to write to us at any time at the e-mail address shop@giesswein.com. We will always endeavour to answer your enquiry within 48 hours. We look forward to hearing from you.

22.01.2024

“Grössenangaben sind teils irreführend”

Hilfreich Melden

06.01.2024

Lieber Kunde, vielen Dank für Ihre Stellungnahme hinsichtlich Ihres bestellten Artikels der Marke Giesswein. Wir sind dankbar für jedes konstruktive Feedback unserer Kunden. Gerne geben wir Ihr Anliegen an die zuständigen Abteilungen weiter. Sollten Sie mit einem Produkt nicht zufrieden sein, können Sie dieses im Rahmen unserer 1-Jahres-Giesswein-Zufriedenheits-Garantie kostenlos an uns retournieren und Sie erhalten umgehend nach Wareneingang eine entsprechende Rückerstattung, auf das Zahlungsmittel, das Sie für Ihre Bestellung gewählt haben. Bitte verwenden Sie hierzu das Giesswein Retourenlabel und erstellen dieses mit diesem Link und laden es herunter: http://sendback.giesswein.com/b2c/ Drucken Sie dieses bitte aus und kleben es auf das Paket. Dieses Label ist bereits von uns bezahlt. Ihnen entstehen dadurch keine Kosten bei der Rücksendung. Legen Sie im Paket bitte den Retourenschein oder eine Kopie von Rechnung/Lieferschein bei, damit wir Ihnen die Rücksendung zuordnen können. Vielen Dank für Ihre werten Bemühungen. Herzliche Grüße Ihr Giesswein Customer Service

08.01.2024

“Weite der Hausschuhe war zu eng! Warum keine Schuhe in Weite K! Retoure, obwohl am 22.12.2023 zugestellt, noch nicht bearbeitet”

Hilfreich Melden

03.01.2024

Lieber Kunde, vielen Dank für Ihre Stellungnahme hinsichtlich Ihres bestellten Artikels der Marke Giesswein. Es tut uns leid, dass Sie mit dem Artikel nicht zufrieden sind und die Passform nicht Ihren Vorstellungen entspricht. Wir bedauern, dass es Probleme mit Ihrer Retoure gibt, gerne kümmern wir uns um Ihr Anliegen. Bitte wenden Sie sich diesbezüglich direkt an unseren Customer Service unter shop@giesswein.com Vielen Dank für Ihre werten Bemühungen. Herzliche Grüße

04.01.2024

“Finde die Hausschuhe wirklich toll, nur leider tragen sie sich sehr! schnell ab und dafür entspricht es nicht dem Preis”

Hilfreich Melden

29.12.2023

How do you do? Thank you for your message. We kindly ask you to send an e-mail to shop@giesswein.com We will then be happy to process your request (complaint) for you. Thank you very much ! Best regards Your Giesswein Customer Support - Laura

02.01.2024

“Am 17.12. habe ich Ware zurückgeschickt. Bis heute ist kein Zahlungseingang erfolgt. Heute ist der 28.12.”

Hilfreich Melden

28.12.2023

Guten Tag, vielen Dank für Ihr Feedback. Sobald wir Ihre Rücksendung erhalten, werden wir Ihnen den entsprechenden Betrag auf das Zahlungsmittel, das Sie bei der Bestellung verwendet haben, zurück überweisen. Bitte haben Sie Verständnis, dass der Rückversand der Ware und die Bearbeitung bis zu 3 Wochen in Anspruch nehmen kann. Wir bitten Sie daher noch um etwas Geduld und bedanken uns für Ihr Verständnis. Gerne stehen wir für Rückfragen unter shop@giesswein.com zur Verfügung. Vielen Dank, Ihre Laura - Giesswein Supportteam

29.12.2023

“Not very warm”

Hilfreich Melden

28.12.2023

Hello, Thank you for your comments regarding the Giesswein brand item you ordered. We are grateful for any constructive feedback from our customers. We are sorry that the shoes did not fulfil your expectations 100%. We are always working to improve and optimise our products to best meet the needs of our customers. You can of course take advantage of our 1-year Giesswein satisfaction guarantee. As part of this guarantee, you can return the item to us free of charge and you will receive a corresponding refund immediately after receipt of the goods, to the payment method you chose for your order. Please contact our Customer Service team directly at shop@giesswein.com They will be happy to take care of your request. Best regards Your Giesswein Customer Service

28.12.2023

“Gleiche Größe / unterschiedliche Farben / unterschiedliche Passform. :(”

Hilfreich Melden

27.12.2023

Guten Tag, vielen Dank für Ihre Stellungnahme hinsichtlich Ihres bestellten Artikels der Marke Giesswein. Wir sind dankbar für jedes konstruktive Feedback unserer Kunden. Es tut uns leid, dass die Schuhe Ihre Erwartungen nicht zu 100 % erfüllen. Wir arbeiten stets daran, unsere Artikel zu verbessern und zu optimieren, um unsere Produkte bestmöglich an die Bedürfnisse unserer Kunden anzupassen. Selbstverständlich können Sie unsere 1-Jahres-Giesswein-Zufriedenheits-Garantie nutzen. Im Rahmen dieser Garantie, können Sie den Artikel kostenlos an uns retournieren und Sie erhalten umgehend nach Wareneingang eine entsprechende Rückerstattung, auf das Zahlungsmittel, das Sie für Ihre Bestellung gewählt haben. Bitte wenden Sie sich diesbezüglich direkt an unseren Customer Service unter shop@giesswein.com Dieser wird sich gerne um Ihr Anliegen kümmern. Herzliche Grüße Ihr Giesswein Customer Service

28.12.2023

“Wohl knit sind leider ungenügend gefertigt. Die Schuhe wurden sanft gebunden, leider reißen an beiden Schuhen die Schnürösen aus.”

Hilfreich Melden

26.12.2023

Guten Tag, vielen Dank für Ihre Stellungnahme hinsichtlich Ihres bestellten Artikels der Marke Giesswein. Wir sind dankbar für jedes konstruktive Feedback unserer Kunden. Es tut uns leid, dass die Schuhe Ihre Erwartungen nicht zu 100 % erfüllen. Wir arbeiten stets daran, unsere Artikel zu verbessern und zu optimieren, um unsere Produkte bestmöglich an die Bedürfnisse unserer Kunden anzupassen. Selbstverständlich können Sie unsere 1-Jahres-Giesswein-Zufriedenheits-Garantie nutzen. Im Rahmen dieser Garantie, können Sie den Artikel kostenlos an uns retournieren und Sie erhalten umgehend nach Wareneingang eine entsprechende Rückerstattung, auf das Zahlungsmittel, das Sie für Ihre Bestellung gewählt haben. Bitte wenden Sie sich diesbezüglich direkt an unseren Customer Service unter shop@giesswein.com Dieser wird sich gerne um Ihr Anliegen kümmern. Herzliche Grüße Ihr Giesswein Customer Service

27.12.2023


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Giesswein Walkwaren AG Bewertungen