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Giesswein Walkwaren AG Bewertungen

4.7 Bewertung 29,011 Bewertungen
93 %
der Kunden empfehlen Giesswein Walkwaren AG
Unternehmen Produkt
36,692
 Insights Metrics Info
4.7
Basierend auf 29,011 Bewertungen
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Next Day
On-time Delivery
Greater than 90%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Returns Process
Easy
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Filter: Rated 1 Keine 5 Sterne 4 Sterne 3 Sterne 2 Sterne 1 Sterne Hilfreich Sprache: Alle Alle Deutsch English Français
Anonym
Verifizierter Käufer
“I have not received my order at all.”
Hilfreich Melden
12.10.2021
Dear customer, thank you for your comment. We are sorry to hear that you have not received your order so far. However, according to DHL, your order was already deposited for you at a post office several days ago and can be collected there. You should have received a notification about this. Therefore, we kindly ask you to check this once again. Please do not hesitate to contact us at shop@giesswein.com if you have any questions. Best regards, Laura - Giesswein Customer Support
13.10.2021
Paul H
Verifizierter Käufer
“Were too small”
Hilfreich Melden
10.10.2021
Dear Mr Hofstra, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are sorry to hear that your ordered article does not fit. You can of course return/exchange the shoes. Please create and download your own return label by using the following link: http://sendback.giesswein.com/b2c/index.php?lang=en Print this label and put it onto the parcel. Please insert a copy of your invoice or delivery note into the parcel so our return department can handle your return as quick as possible. In case of an exchange we kindly ask you to place a new order directly on our website www.giesswein.com If you have any further questions, please do not hesitate to contact our customer service at shop@giesswein.com. Best regards Giesswein Customer Support - Laura
11.10.2021
John F
Verifizierter Käufer
“I receive nothing”
Hilfreich Melden
10.10.2021
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. However, in the meantime your order has arrived in the USA and should be delivered soon. We would like to apologize again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Laura - Giesswein Customer Support
11.10.2021
Anonym
Verifizierter Käufer
“GLUE all over one of the slippers. I prefer the original slippers with the cork insoles. Also don’t like the label….prefer the old label. I won’t be shopping this brand any longer.”
Hilfreich Melden
10.10.2021
Dear customer, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are truly sorry to hear that the slippers do not meet your expectations and that there was glue all over the slippers. We are constantly working to improve and optimise our products in order to adapt them to the needs of our customers in the best possible way. If you are not happy and satisfied with the shoes, we would like to offer you the possibility to return them as part of our Giesswein satisfaction guarantee and as soon as we receive the parcel, you will receive a corresponding refund by the means of payment that you have chosen for your order. Please create and download your own return label by using the following link: http://sendback.giesswein.com/b2c/index.php?lang=en Print this label and put it onto the parcel. Please insert a copy of your invoice or delivery note into the parcel so our return department can handle your return as quick as possible. Maybe you will find a different product from our range that you would like. We invite you to look for alternative models directly on our website www.giesswein.com If you have any further questions, please do not hesitate to contact our customer service at order@giesswein.com. Best regards Laura - Giesswein Customer Support
11.10.2021
Kristy F
Verifizierter Käufer
“I haven’t received my shoes yet so my experience is very disappointed 😢”
Hilfreich Melden
10.10.2021
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. However, according to the tracking your order will be delivered today. We would like to apologize again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Laura - Giesswein Customer Support
11.10.2021
Emily N
Verifizierter Käufer
“Returns really hard. Slippers really scratchy.”
Hilfreich Melden
10.10.2021
Dear Emily, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are truly sorry to hear that the slippers do not meet your expectations and that you had problems with the return process. We are constantly working to improve and optimise our products and processes in order to adapt them to the needs of our customers in the best possible way. We would appreciate it if you could briefly tell us via shop@giesswein.com what exactly was complicated about the return process. Please do not hesitate to contact us if you have any questions. Best regards, Laura - Giesswein Customer Support
11.10.2021
Susan F
Verifizierter Käufer
“My slippers have been stuck in Germany for well over a week. After and if I ever receive them I will be happy to send a better review.”
Hilfreich Melden
07.10.2021
Dear Susan, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. However, your order arrived in Memphis today and will be delivered very soon. We would like to apologize again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
07.10.2021
Anonym
Verifizierter Käufer
“My shoes have still not arrived. They are lost in transit. The company has offered no compensation or remedy.”
Hilfreich Melden
07.10.2021
Dear customer, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. However, your order arrived in Memphis today and will be delivered very soon. We would like to apologize again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
07.10.2021
Sara C
Verifizierter Käufer
“I was told my slippers shipped 9/27 and I have not yet received them.”
Hilfreich Melden
07.10.2021
Dear Sara, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. However, your order arrived in Memphis today and will be delivered very soon. We would like to apologise again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
07.10.2021
Susan S
Verifizierter Käufer
“I love your products but your customer relations are terrible! I am STILL WAITING FOR MY GOODS TO ARRIVE! GWIN76797 and GWIN76800 are my order numbers. The tracking says delayed in shipping . I have reached out numerous times to customer service and I am told that I can return my order, well it’s not even here! Everything has been paid for and I don’t have any shipping updates! Perhaps you who are reading this can help me? Thank you!”
Hilfreich Melden
07.10.2021
Dear Susan, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. However, your order arrived in Memphis today and will be delivered very soon. We would like to apologise again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
07.10.2021
Lawrence S
Verifizierter Käufer
“I love Giesswein shoes. However, the company recently switched shipping from DHL to FEDEX. My shoes shipped a day after I ordered them. So far, its been 2 1/2 WEEKS and I still don't have them. Much as I like Giesswein shoes, there are lots of alternatives.”
Hilfreich Melden
07.10.2021
Dear Lawrence, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. However, your order arrived in Memphis today and will be delivered very soon. We would like to apologise again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
07.10.2021
James D
Verifizierter Käufer
“Never arrived”
Hilfreich Melden
07.10.2021
Dear James, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. However, your order arrived in Memphis today and will be delivered very soon. We would like to apologise again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
07.10.2021
Katie H
Verifizierter Käufer
“I ordered some slippers and they were supposed to arrive on Friday, but there's some sort of "operational delay" and there's no update even 6 days later, nor a new projected delivery date.”
Hilfreich Melden
07.10.2021
Dear Katie, thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. According to FedEx, there is currently an extremely high volume of air freight shipments to the USA and unfortunately there are sometimes delays. However, your order arrived in Memphis today and will be delivered very soon. We would like to apologise again for the delay and inconvenience. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
07.10.2021
Claudia G
Verifizierter Käufer
“Have not received my slippers yet (Order GWIN76726). They were scheduled to arrive on 1 Oct but FedEx shows "Operational Delay" with no further information.”
Hilfreich Melden
05.10.2021
Dear Claudia thank you for your message. We are sorry to hear that you have not received your order yet and want apologize for the inconvenience with the delivery process of your goods. We are already in permanent contact with FedEx in order to receive current updates promptly and to speed up the delivery where possible, as well as to receive an update on the sending progress. Unfortunately we cannot give you an exact delivery date yet but your package should be shipped to the USA very soon. We would like to apologise for the delay and ask for your understanding. If you have any questions don’t hesitate to contact us via shop@giesswein.com Best regards Giesswein Customer Support Team Laura
05.10.2021
Simon A
Verifizierter Käufer
“The right foot was a perfect fit from the start. The left felt awkward .. and after 3 days had become excruciating. It had no ability to mould to my foot shape. I had worn them and so I assume I have no recourse. Thank you for asking my opinion but I will not be recommending them to anyone I am disappointed and”
Hilfreich Melden
04.10.2021
Dear Simon, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are truly sorry to hear that the shoes do not meet your expectations. We are constantly working to improve and optimise our products in order to adapt them to the needs of our customers in the best possible way. If you are not happy and satisfied with the shoes, we would like to offer you the possibility to return them as part of our Giesswein satisfaction guarantee and as soon as we receive the parcel, you will receive a corresponding refund by the means of payment that you have chosen for your order. Please create and download your own return label by using the following link: http://sendback.giesswein.com/b2c/index.php?lang=en Print this label and put it onto the parcel. Please insert a copy of your invoice or delivery note into the parcel so our return department can handle your return as quick as possible. Maybe you will find a different product from our range that you would like. We invite you to look for alternative models directly on our website www.giesswein.com If you have any further questions, please do not hesitate to contact our customer service at order@giesswein.com. Best regards Giesswein Customer Support - Laura
04.10.2021
Jörg N
Verifizierter Käufer
“Die Ware kam zwar schnell entsprach aber überhaupt nicht meinen Vorstellungen und ist in meinen Augen für den Preis von der Qualität her nicht ausreichend. Der Sitz war sehr schlecht und das Gefühl diese Kleidung anzufassen unangenehm.”
Hilfreich Melden
04.10.2021
Sehr geehrter Herr Nöse, vielen Dank für Ihre Nachricht und Ihr konstruktives Feedback zu unseren Produkten. Wir sind stets bemüht, ausschließlich hochwertige Ware auszuliefern. Sollte ein Produkt dennoch nicht entsprechen, haben Sie selbstverständich stets die Option einer kostenlosen Rücksendung unter https://www.giesswein.com/return Nach Eingang der Retoure veranlassen wir eine Rückerstattung des Kaufpreises. Unser Team steht Ihnen für Fragen oder Anliegen immer gerne unter shop@giesswein.com zur Verfügung. Vielen Dank für Ihre Bemühungen. Laura - Ihr Giesswein Customer Service
04.10.2021
Verified C
Verifizierter Käufer
“I have used the slippers for ONE day, and the soles glue has already weakened, to the point I am forced to add some new glue to hold the black rubber sole and the cork sole layers together. Incredibly disappointed.”
Hilfreich Melden
02.10.2021
Dear customer, thank you very much for your statement regarding your ordered article from Giesswein. We are grateful for any constructive feedback from our customers. We are truly sorry to hear that you have problems with your slippers. At the same time, we can assure you that we always strive to deliver only high-quality goods in order to satisfy our customers in the best possible way. In this case, we kindly ask you to contact us directly via mail at shop@giesswein.com Then we will have a look at this issue. Thank you for your efforts. Best regards Your Giesswein Customer Support - Laura
04.10.2021
Francoise D
Verifizierter Käufer
“Je n’ai pas reçu votre mail, donc pas de colis Merci de me dire ce qu’il en est F devreker”
Hilfreich Melden
02.10.2021
Bonjour Francoise, merci pour votre message. Je suis vraiment désolé d'apprendre que vous n'avez pas encore reçu votre commande. Je vous prie de bien vouloir contacter notre service clientèle à l'adresse shop@giesswein.com. Nous nous ferons un plaisir de vérifier pour vous où en est votre commande. Merci pour vos efforts ! Bien cordialement et bonne journée Giesswein Customer Support Team Laura
04.10.2021
Chevalier M
Verifizierter Käufer
“La pointure 44 est marquée sur les Pantoufles et en réalité c'est à peut près du 42...”
Hilfreich Melden
29.09.2021
Richard H
Verifizierter Käufer
“The product which is paid for has not arrived.”
Hilfreich Melden
27.09.2021
Dear Richard, thank you for your message. We are very sorry that you haven't received your order yet and we want to apologize for the delay. The clearance in Memphis took a little bit longer than usual. However, according to FedEx your order is scheduled to be delivered today. In case, you do not receive the parcel today, we kindly ask you to contact us via shop@giesswein.com Thank you for your understanding and patience! Best regards Giesswein Customer Support Team Laura
28.09.2021
Giesswein Walkwaren AG hat eine Bewertung von 4.7 Basierend auf 29,011 Bewertungen
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