Interflora Hampers Australia Trading as Giftbasket.com.au Reviews

Name: Interflora Hampers Australia Trading as Giftbasket.com.au
Address: 600 Tarragindi Rd, Salisbury, 600 Tarragindi Rd, Salisbury, Queensland
Rating: 4.59

4.6 Rating 1,573 Reviews

89 %

of reviewers recommend Interflora Hampers Australia Trading as Giftbasket.com.au

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178

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Phone:

1300794262

Email:

matt@interflora.com.au

Location:

600 Tarragindi Rd, Salisbury,
600 Tarragindi Rd, Salisbury
Queensland
4107

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Interflora Hampers Australia Trading as Giftbasket.com.au 5 star review on 23rd June 2023

Te Wai Haa Rangi Biddle-Amoroa

Interflora Hampers Australia Trading as Giftbasket.com.au 5 star review on 21st June 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very quick service with delivering the chosen basket ahead of time. The recipient really appreciated the presentation and the contents of the gift. A very pleasurable experience. Thank you.”

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Posted 2 years ago

Hi Diane, thank you for your lovely feedback. We are so happy to hear that the recipient enjoyed the gift and that you had a pleasurable experience. Thank you for letting us know.

Posted 2 years ago

“Loved it and prompt delivery”

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Posted 2 years ago

Hi Diana, thank you for the great feedback! We really appreciate it.

Posted 2 years ago

“Very easy to place order. Also great when I rang them. Very happy with my present I sent to my daughter. Thank you”

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Posted 2 years ago

Hi Debra, thank you for your 5-star review and great feedback. We are glad to hear that you were happy with our products and we hope your daughter loved the gift :)

Posted 2 years ago

“Great Service, arrived on time.”

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Posted 2 years ago

Hi Terri, thank you for the lovely review. We are pleased to hear that you were happy with our service and that your gift arrived on time. Thank you for letting us know.

Posted 2 years ago

“The recipient was thrilled and the courier left it in a safe cool place which was much appreciated.”

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Posted 2 years ago

We are so happy to hear your feedback Jodie and know that your gift was in excellent condition and made someone's day that bit better.

Posted 2 years ago

“While the gift basket was beautifully done, I was so disappointed in the delivery. It was for a 60th birthday in which I presumed like other online r services THAT IT WOULD BE DELIVERED ON THAT SPECIAL DAY.Only to have it delivered the next day and in the afternoon.I have dealt with StarTrack before & if I’d have known it was with that company or that it wasn’t same day, I wouldn’t have purchased the gift.”

Helpful Report

Posted 2 years ago

Hi Miriam, we are sorry to hear of your disappointment in the delivery service. In the shipping section at checkout, it was stated that the delivery method is via StarTrack Premium. We also have a statement at checkout which requires customers to check and acknowledge that there are possible delays via the StarTrack overnight service and unfortunately out of our control. However, we would still like to apologise on behalf of StarTrack for the delay and hope you can understand. Should you have any questions in the future, please do not hesitate to reach out to us.

Posted 2 years ago

“The online ordering process was simple to navigate, and the price was right. The service was prompt, and the gift was delivered on time. The recipients loved the basket and its contents, so there's not much more to be said.”

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Posted 2 years ago

Thank you Eric, it is lovely to hear your review and that you are happy. Quality products, value for money and service that's good, are important these days and something we do pride ourselves on.

Posted 2 years ago

“Very happy with your service. Product was good quality and nicely presented.”

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Posted 2 years ago

Hi Melva, We are so glad you chose to use us and are happy with what we do. Thank you for taking the time to give us your review.

Posted 2 years ago

“Never delivered to the house and someone was home It was left down the driveway in the heat Everything was melted by the time he realised it was even there”

Helpful Report

Posted 2 years ago

Hi Dianne, we are sorry to hear that the courier left the parcel down the driveway in the heat. While we try our best to provide all the information necessary for a successful delivery, unfortunately once the parcel has left our warehouse, we lose control of how and when it will get delivered. Based on what we can see you've ordered, the only content inside the gift that could possibly melt would be the 3 Ferrero Rocher. If you would like to send an email to help@giftbasket.com.au we would be happy to answer any questions you may have.

Posted 2 years ago

“Disappointed that it arrived a day early. The purpose of the basket was because I was away for my wife’s birthday for work, little point in it coming the day before.”

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Posted 2 years ago

Hi Eric, we are very sorry to hear that the gift arrived early and in some ways didn't suit the purpose you intended when sending it. We hope that your wife enjoyed her gift anyway, and your thoughts. The process from order, creation, dispatch and delivery is a long one, with a courier company and many unpredictable elements, but we do try our very hardest. Please accept our apology that things didn't quite go to plan for you and you were disappointed.

Posted 2 years ago

“Absolutely thrilled with the service, kept me up to date every step of the way, delivered on time and the person receiving it was very pleased”

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Posted 2 years ago

It always makes our day to hear that people are thrilled with what we offer. Thank you so much for taking the time to review us, we appreciate it.

Posted 2 years ago

“thankyou for a lovely baileys basket,I was very pleased with what was sent.”

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Posted 2 years ago

Hello Lee-ann, Thank you for providing us your lovely feedback! We are delighted to hear that you were happy with our service and thank you for taking the time to reach out to us, we really appreciate it!

Posted 2 years ago

“Efficiently delivered, very overpriced for what it was though.”

Helpful Report

Posted 2 years ago

Hi Emma, we are sorry to hear of your disappointment with your order. We do our best to price our gifts accordingly and factor in various costs and overheads associated with each gift basket. The Chocolate Bouquets have the largest associated labour cost than any other gift, due to the amount of time it takes to assemble an individual bouquet. A full description list is available on each basket detailing all inclusions of the product to assist our customers in making the best purchase. We have no intention to be misleading in any way, however understand that there was some misunderstanding and we do sincerely apologise.

Posted 2 years ago

“Awesome, gift just as described 🫶 Speedy delivery arrived in time Thanks guys Will be back”

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Posted 2 years ago

Thank you so much, Jan, for your five-star rating of Giftbasket.com.au! We are glad you were pleased with the product and the speedy delivery. It's awesome that you will be returning to us as a loyal customer. We really appreciate it!

Posted 2 years ago

“The service offered by giftbasket.com.au was impressive. They delivered a gift to remote Western Australia within two days. The recipient was delighted with the gift.”

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Posted 2 years ago

Thank you so much for your 5 star rating, Marilyn! We are so pleased to hear that our service and delivery impressed you and left the recipient delighted. We are always striving to deliver the best experience possible, and it's great to hear we achieved that!

Posted 2 years ago

“Very disappointing. I purchased a gift for my daughter-in-law for her birthday and they delivered it 2 days before her birthday despite specifying the date. When I found out I emailed them and received a return email about 'can't always rely on transport' and 'they deliver when they can'. Don't purchase anything that needs to be delivered on a certain date :(”

Helpful Report

Posted 2 years ago

Hi Tania, we are sorry to hear that your gift arrived earlier than requested. As we can see that the estimated delivery timeframe provided to us by StarTrack was a minimum of 2 working days and also with added information about possible delays provided to us, we were advised to send the gifts out early in order to prevent any possible delays. However, it seems like your area was not affected therefore the gift arrived early. Please note, we do have a statement at the checkout advising our customers that the calendar function only serves as a guide (not a guaranteed delivery date) and we also have a statement advising that orders may be dispatched early.

Posted 2 years ago

“Gift not delivered as patient had left hospital. Took 5 days to deliver and still couldnt get gift delivered to hotel.”

Helpful Report

Posted 2 years ago

Hi Christine, we are sorry to hear that your gift was not delivered to the hotel. As soon as we have heard from you that the recipient has left the hospital, we lodged a request with StarTrack for a redirection to the hotel and according to the tracking, it was redirected the next business days. Unfortunately for some unknown reason, the courier was not able to deliver the gift and it was taken to the post office for collection. We have resent you the new tracking number and collection reminder with details via email. On behalf of StarTrack, we sincerely apologise for any inconvenience caused.

Posted 2 years ago

“Excellent service. They take into consideration the needs of the customers. I wanted the delivery to be done on the same day before a particular time and they made sure it was done. I would give more than 5 stars if I could.”

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Posted 2 years ago

Hi Gloria, Thank you so much for your wonderful review. We are always very happy to hear that people love our gifts and service. We do try hard to make sure everything is a great experience and we help make someone's day just a bit better.

Posted 2 years ago

“Very happy with the product good quality”

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Posted 2 years ago

Thank you so much Emma for your 5 star rating of Giftbasket.com.au. We are so glad that you are very happy with the product and its good quality. Your positive review means the world to us!

Posted 2 years ago

“I didn't see the gift basket personally as I live in a different state. But recipient was very surprised and happy.”

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Posted 2 years ago

Hi Michael, thank you for your positive review and feedback! We are glad to hear that the recipient was happy with the gift. Thanks for letting us know!

Posted 2 years ago

Interflora Hampers Australia Trading as Giftbasket.com.au is rated 4.6 based on 1,573 reviews