Gobi Cashmere Reviews

Name: Gobi Cashmere
Address: Genshagener Str. 27,, , Ludwigsfelde, Schönefeld
Rating: 4.19

4.2 Rating 1,816 Reviews

79 %

of reviewers recommend Gobi Cashmere

Company Reviews

Product Reviews

7,756

Questions

Visit Website

Phone:

033793418932

Email:

support-1@gobicashmere.com

Location:

Genshagener Str. 27,, , Ludwigsfelde
Schönefeld
14974

Write Your review

Tell us how Gobi Cashmere made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Gobi Cashmere 5 star review on 21st July 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items did not arrive, incorrect consignment number was given so could not track items. They were Xmas gifts and I had to spend money on alternative presents before the refund came through.”

Helpful Report

Posted 5 years ago

Dear Owen, thank you for taking the time to leave us a review. We noticed that you have placed your order in late November 2019. During the time the UK branch of our logistics partner DHL had a problem with their delivery system and a few orders went missing and we had to cancel and refund the orders in order not to let the customers wait until the investigation of the parcels is done. Unfortunately, your order was one of them. However, we are happy to let you know that the issue with the delivery to the UK is now eliminated. Hence, we hope that you will give us one more chance to please you with our high-quality cashmere products. Best Regards Gobi Cashmere

Posted 5 years ago

“The cashmere item was acceptable - not as good as we had hoped but (just) acceptable. Because we were not so happy with it, we wanted to return it and tried to do so via the website the day it arrived. The website would only allow us a drop off point for the return parcel more than 200 miles away from where we live and the company did not respond to repeated requests for help to change this. I then had to undergo emergency bypass surgery and the day that I returned home tried again repeatedly to organise a return. For much more than a month this company did not respond to emails or to the chatbot for help in resolving this matter. Though we finally did get an email, I am unimpressed.”

Helpful Report

Posted 5 years ago

Dear Judith, thank you very much for your feedback and we are truly sorry for the matter, that you had to face trouble in returning the product. We hope that you are doing well. During the Christmas time of 2019, the UK branch of our logistics partner DHL had an issue and as a result we have received a significantly increased amount of emails and messages from our UK customers, for which we were not prepared. Subsequently, we responded to your email with an unusual delay. We are happy to let you know that the issue is now eliminated and we promise you that such inconvenience won't happen again. Sincerely Gobi Cashmere

Posted 5 years ago

“Je suis très satisfait de mes achats chez Gobi Cashmere. Mode d'envoi et qualité sont au rendez-vous. Rien à redire ! Vous pouvez commander sur ce site en toute confiance.”

Helpful Report

Posted 5 years ago

“Super Qualität, kurze Lieferzeit und perfekte Kundenbetreuung. Ich bin sehr zufrieden.”

Helpful Report

Posted 5 years ago

Vielen Dank, dass Sie sich Zeit für die Bewertung genommen haben!

Posted 5 years ago

“I ordered a single breast cashmere jacket. I got a good deal but there was inordinate delay to force me to ask for a refund. As soon as I was refunded the prices were hiked. I felt cheated and I think you are intentionally not shipping items which are priced high and are under discounts.”

Helpful Report

Posted 5 years ago

“Super delicious quality 👍👍”

Helpful Report

Posted 5 years ago

“Items are good quality.”

Helpful Report

Posted 5 years ago

Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Again, thank you for taking the time to review us!

Posted 5 years ago

“Very nice cashmere”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review us! We would love to hear about your experience, so that we can use your valuable feedback to deliver an even better experience next time.

Posted 5 years ago

“J’aimerais recevoir vos mails et vos offres en français !”

Helpful Report

Posted 5 years ago

Merci pour votre revue ! Nous sommes heureuses de vous informer que nous allons lancer notre boutique en ligne en français le 06 Juillet 2020. Nous avons déjà commencé à envoyer nos newsletters en français depuis la semaine dernière. En attendant notre site en français vous pouvez toujours vous inscrire sur notre site international afin de recevoir les newsletters en français. Merci et à bientôt GOBI CACHEMIRE

Posted 4 years ago

“Quality of products has significantly gone down from when we first became customers and the customer service is not acceptable. We had items not delivered and had to threaten reporting you to get our money back and what we did receive (same items) the quality is not comparable to the items we were replacing.”

Helpful Report

Posted 5 years ago

Dear Ariel, thank you for taking the time and leaving us a review. We appreciate your feedback very much. Furthermore, we are truly sorry that you are not pleased with your purchase. We have increased our customer service capacity and modes of communication. Currently you can communicate with us via our email, form, and phone at the following link (https://www.gobicashmere.com/contact-us)

Posted 5 years ago

“I love my beautiful red coat!”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review us! We would love to hear about your experience, so that we can use your valuable feedback to deliver an even better experience next time.

Posted 5 years ago

“super cashmere quality and fine service”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review us! We would love to hear about your experience, so that we can use your valuable feedback to deliver an even better experience next time.

Posted 5 years ago

“The quality of the products bought was very good although I haven’t washed the items yet.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review us! We would love to hear about your experience, so that we can use your valuable feedback to deliver an even better experience next time.

Posted 5 years ago

“Very good product and delivery! will buy again in Gobi”

Helpful Report

Posted 5 years ago

Thank you for taking the time to review us! We would love to hear about your experience, so that we can use your valuable feedback to deliver an even better experience next time.

Posted 5 years ago

“Tolle & nette shop! The gentleman in the shop is super helpful and the price is so good, better than any known brands and the manufacturer paid attention to sustainability. Recommend it to anyone who wants to invest in beautiful cashmere pieces.”

Helpful Report

Posted 5 years ago

Vielen Dank, dass Sie sich Zeit für die Bewertung genommen haben!

Posted 5 years ago

“Excellent service, very nice hoodie, and high quality. It fits!”

Helpful Report

Posted 5 years ago

Gobi Cashmere is rated 4.2 based on 1,816 reviews