Graham & Green Ltd Reviews

Name: Graham & Green Ltd
Address: 92 Walcot Street, Bath, Somerset
Rating: 4.85

4.9 Rating 5,790 Reviews

97 %

of reviewers recommend Graham & Green Ltd

Company Reviews

Metrics

Info

4.9

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Graham & Green Ltd:

An independent family company proudly continuing the legacy for 50 years. In 1974, Antonia Graham opened the doors of Graham and Green’s first store in London’s bohemian Notting Hill. Since then, the family-run independent brand has become synonymous with eclectic furniture, hand-picked homeware and unique gifts sourced from artisans across the globe. With a mission to share the pieces that inspire them on their travels, husband and wife duo Jamie and Lou Graham passionately continue the legacy of 50 years to bring carefully curated designs to the modern home. Today, Graham and Green has four stores across London and the South West alongside a growing online business.

Visit Website

Phone:

01225418200

Email:

mailorder@grahamandgreen.co.uk

Graham & Green Ltd 5 star review on 3rd May 2025

Melissa

Tina

Vilma

Lesley

Graham & Green Ltd 5 star review on 28th April 2025

Louise

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think my item (vase) was a bit pricey for what it is, plus postage and although it was boxed, it was very grubby inside.”

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Posted 3 years ago

“Good service but disappointing quality - the chair I ordered had 4 different faults and so I had to return it. On the plus-side the delivery company were fabulous! Really helpful and cheerful drivers.”

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Posted 3 years ago

“I ordered a framed print - very happy with it. The 3 stars is because the packaging was ridiculous! It arrived in a box that was so large that my Grandchildren used it as a fort. Inside the large box was copious amounts of paper and large bubble wrap. Amongst all of that was the print…in another box! A nightmare to dispose of so much packaging and completely unnecessary.”

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Posted 3 years ago

“Mirror was impossible to put onto the wall! Keyhole fixings were behind the mirror so getting them aligned and into the correct slot was no fun at all, thanks to some bodged DIY we got it on the wall as we’d scratched it so much we couldn’t return or sell!”

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Posted 3 years ago

“The lamp I purchased was faulty but the customer service team were helpful with the return process- hence a *** review. If the lamp had been perfect, it would probably have been *****. I love G and G products!”

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Posted 4 years ago

“Love the products but can't give any more than 3 stars due to the significantly different colour of the actual furniture vs that online. Although I acknowledge that colours may vary, the difference is worthy of mentioning and I believe more can be done by G&G to prevent this issue.”

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Posted 4 years ago

“Pretty poor really. Wrong item sent, and it was very badly damaged (even though the packaging had not been damaged) Only got three stars because the lady I spoke to (Sam) in Customer Services was so friendly, kind and efficient, and I got the refund quite quickly.”

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Posted 4 years ago

“I emailed G&G customer services rectte quality of the packing of the items and never received a reply.”

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Posted 4 years ago

“Unfortunately my shelving unit was dented on delivery. Awaiting news on refund. Refund processed very quickly, service efficient.”

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Posted 4 years ago

“Nice products but service and availability are disappointing. Waiting months and months for products and then having to pay separate shipping charges for them all is not ideal.”

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Posted 4 years ago

“Great website, swift delivery, beautiful "fill your own" crackers - but missing ties, jokes and hats in some of them. Obviously didn't discover this until Christmas Eve when I was making them up.”

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Posted 4 years ago

“The service was very good which is just as well as the product quality has deteriorated to a point where much of the order was returned”

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Posted 4 years ago

“I thought I was receiving products actually made by this company, I didn't realize they were an Emporium. The products were good. I specifically searched for glass baubles not sure what I received was glass?”

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Posted 4 years ago

“Wasn't immediately obvious that there was no way to specify a different billing from delivery address till after the order was placed. I was trying to send a gift, but this didn't seem intuitive. Thankfully customer service updated my order to remove the invoice. Of the 5 items ordered, one was missing. Again, customer service were able to process a refund quickly.”

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Posted 4 years ago

“I ordered 2 chairs. Two arrived a few weeks later. Sadly, one of them had a broken leg. So a 50% success rate.”

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Posted 4 years ago

“Chest of drawers looks nice and was delivered quickly but disappointingly the drawers don’t have runners and are cut quite shallow so they easily fall out when pulled slightly.”

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Posted 4 years ago

“Lovely products but long delivery times and costly postage”

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Posted 4 years ago

“I liked the claw door wedge but I think that 6.95 pounds for delivery is too much.”

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Posted 4 years ago

“The product - a Bath Caddy - is perfect and just what I wanted! Good quality. Sadly the packaging when sent with the post, was very poor. When the parcel arrived - the contents were half out! Luckily no damage to the bath caddy.”

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Posted 4 years ago

“Very happy with the product BUT the service was average at best. I appreciate the COVID delays and the website states this could add approx 3 days to normal delivery times, however my delivery took 10 days. There was no explanation as to why this was and I had to chase via customer services to see what was going on, as I was worried it had got lost in transit. It would just be better to manage expectations from the start if delivery dates are to take longer than expected. In fairness G&G refunded the postage as acknowledgement of the delay, however a quicker service would've been preferable to the small refund.”

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Posted 4 years ago

Graham & Green Ltd is rated 4.9 based on 5,790 reviews