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Graham & Green Ltd Reviews

4.8 Rating 4,046 Reviews

96 %

of reviewers recommend Graham & Green Ltd

Company Reviews

4.8

Based on 4,046 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

About Graham & Green Ltd:

An independent family company proudly continuing the legacy for 50 years. In 1974, Antonia Graham opened the doors of Graham and Green’s first store in London’s bohemian Notting Hill. Since then, the family-run independent brand has become synonymous with eclectic furniture, hand-picked homeware and unique gifts sourced from artisans across the globe. With a mission to share the pieces that inspire them on their travels, husband and wife duo Jamie and Lou Graham passionately continue the legacy of 50 years to bring carefully curated designs to the modern home. Today, Graham and Green has four stores across London and the South West alongside a growing online business.

Visit Website

Phone:

01225418200

Email:

mailorder@grahamandgreen.co.uk

Graham & Green Ltd 5 star review on 22nd May 2024

Graham & Green Ltd 5 star review on 18th May 2024

Graham & Green Ltd 5 star review on 16th May 2024

Graham & Green Ltd 3 star review on 15th May 2024

Graham & Green Ltd 5 star review on 13th May 2024

Graham & Green Ltd 5 star review on 13th May 2024

Graham & Green Ltd 5 star review on 10th May 2024

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You sent me a used, damaged, decorative paper Christmas tree, and ignored the online inquiry I sent to the email address provided on your website, asking for a replacement or a refund. So I love how your system sends me an automated review request, while you don’t respond to your customers’ inquiries. Happy to tell.”

Posted 1 month ago

Thank you for taking the time to leave us a review, and we are so sorry to hear that one of the items had arrived to you damaged. We can see you reached out to us on the 27th March, to which we responded on the same day and asked if you would have preferred a replacement or a refund. We sadly did not receive a further reply to this email, but please rest assured a member of our friendly customer service team will be in touch in due course to follow this up with you. Please accept our sincere apologies for any disappointment or inconvenience caused. Best wishes, G&G.

Posted 1 month ago

“Canvas arrived broken. No return/refund were arranged despite repeated emails and pictures of the damage.”

Posted 2 months ago

Thank you for taking the time to leave us a review, and we are so sorry to hear this. We can see you have been in touch with our friendly customer service team to arrange the return and refund of this item, but sadly did not receive a reply to our last email requesting confirmation of the collection address, as we appreciate there were some issues getting the item collected. Please rest assured a member of the team will be in touch shortly to assist you with this, and hopefully resolve this for you as quickly as we can. We apologise for any disappointment caused. Best wishes, G&G.

Posted 1 month ago

“Sadly our table turned up with no bolts or screws. This made it impossible to assemble. Tried to contact G&G but nobody got back to us so have had to go out and source the parts ourselves. Very disappointing given the price.”

Posted 3 months ago

Thank you for taking the time to leave us a review, and we are so sorry to hear this. Our customer service lines are open 10am to 5pm Monday to Saturday, and you can reach us on 01225 418 200 or mailorder@grahamandgreen.co.uk and we aim to respond to all queries within 48 - 72 hours. We have attempted to reach out to you about this, but we have not had a reply yet. If you would still like assistance with this, please reach out to us on the details above. Best wishes, G&G.

Posted 1 month ago

“The sparklers that I ordered were broken in half. The crackers were destroyed. The courier left the package in a supposedly safe space, which was the rubbish disposal area. I asked for a refund but would expect a serious company such as Graham & Green to send out another identical order gratis!”

Posted 5 months ago

“Purchased two Xmas polar bears only as the largest was out of stock (fortunately). Arrived very well packaged, however, one had a broken neck wreath and they were made out of some sort of prickly synthetic plastic. This was so annoying after I had asked twice if they were faux fur material like the John lewis bear. They are extremely poor quality and I would expect better for the extortionate price! Stick with John Lewis, superior quality at half the cost!”

Posted 6 months ago

“Really poor delivery service”

Posted 6 months ago

“You are using a transport company, out of several experiences, I will not deal with. I did NOT use the word ‘delivery’ company - because they don’t!”

Posted 6 months ago

“Faulty product so disappointing but swift response from G&g a replacement is being ordered”

Posted 6 months ago

“Don't even attempt to exchange or return anything. I've been dealing with trying to exchange a product for over 2 months now. It's insane. The pick up dates never get respected, and always an issue with delivery. I've had dozens of emails back and forth with their CS team and over 2 months later this is still not sorted. This on top of the fact that they made me pay some weird non-transparent fee related to some credit I'd used, despite me using fair credit I'd earner and paying the full price. I paid it just because I'm sick of dealing with it and want to get it over with, but it's so unclear and confusing. This process has been terrible and I doubt I will buy anything major again.”

Posted 6 months ago

Thank you for taking the time to leave us a review, and we are very sorry to hear you were disappointed with your experience. It seems issues arose when we explained that there was an outstanding balance on the exchange order of £5.65. As you are signed up to our Loyalty scheme, you earned loyalty points on your original order. You then went on to spend these points on another purchase. As you were then returning the items you earned the points on, this technically meant that money was owed. We are sincerely sorry if you feel this was not clear, as we always try to be as transparent as possible regarding any returns or exchanges. If you need anything further, please do not hesitate to get in touch with our customer service department on 01225 418 200 or Mailorder@grahamandgreen.co.uk. Best wishes, G&G.

Posted 2 weeks ago

“I have had the solar lights outside for three nights now. I have the solar part connected correctly and the solar panel in a space that can easily catch light. I have two similar products that effectively catch the light via solar nearby. So far zero illumination. I am really disappointed.”

Posted 7 months ago

“Hi, can I just say I love your store and have bought much in the past. however I bought 3 crackers with chocolate buttons inside - one 1 gave as part of a thank you for having me to lunch gift. They were opened and they were covered in bloom ( which is not unusual with chocolate) but tasted of cheap chocolate.I think fewer buttons but of good quality might be better. It was my mistake, I should have checked beforehand. I am however very impressed with G&G's customer service which has been excellent !”

Posted 7 months ago

“i ordered over 2 weeks ago and i still haven’t received my order - i will never use you again - completely useless”

Posted 8 months ago

“Ordered by goods 10 days ago and after chasing the order I now have to wait for another week for the delivery firm to contact me with a delivery slot. Poor service indeed, I will most definitely think twice before I order from them again.”

Posted 10 months ago

“Arrived broken and I need to pay to send it back!”

Posted 10 months ago

“The picture in the brochure of all the lit bulbs in a solar garden light was NOTHING like the actually product that had 13 stems out of 30 not lit.”

Posted 11 months ago

“Twice sent the incorrect product!”

Posted 11 months ago

“Item received chipped, I asked for re delivery if they can deliver within 5 days or refund, they ignore my email, item was for a party so now useless. Very disappointed”

Posted 1 year ago

“I found the quality of the cat book was poor, the print quality in particular. And the eye mask did not block out the light. The material was too skimpy and there was no way of adjusting the size. It was a very tight fit”

Posted 1 year ago

“Placed an order for over £300 and several items were missing. Wrote and explained and stated what items were missing. Was assured they would be replaced and just received delivery and still missing items. Need them for Xmas family hosting, very disappointing experience unfortunately”

Posted 1 year ago

“DPD still haven’t delivered my goods 10 days after receiving them, hopefully they will arrive before Christmas”

Posted 1 year ago

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Graham & Green Ltd is rated 4.8 based on 4,046 reviews