Graham & Green Ltd Reviews

Name: Graham & Green Ltd
Address: 92 Walcot Street, Bath, Somerset
Rating: 4.85

4.9 Rating 5,790 Reviews

97 %

of reviewers recommend Graham & Green Ltd

Company Reviews

Metrics

Info

4.9

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Graham & Green Ltd:

An independent family company proudly continuing the legacy for 50 years. In 1974, Antonia Graham opened the doors of Graham and Green’s first store in London’s bohemian Notting Hill. Since then, the family-run independent brand has become synonymous with eclectic furniture, hand-picked homeware and unique gifts sourced from artisans across the globe. With a mission to share the pieces that inspire them on their travels, husband and wife duo Jamie and Lou Graham passionately continue the legacy of 50 years to bring carefully curated designs to the modern home. Today, Graham and Green has four stores across London and the South West alongside a growing online business.

Visit Website

Phone:

01225418200

Email:

mailorder@grahamandgreen.co.uk

Graham & Green Ltd 5 star review on 3rd May 2025

Melissa

Tina

Vilma

Lesley

Graham & Green Ltd 5 star review on 28th April 2025

Louise

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Returned the chair as when delivery drivers unpacked it the material had a floor across the top. Very disappointing. Still waiting two weeks later for a refund! Having chased twice! Not a white glove service arrived in a dirty van with them saying do you want us to in pack it!”

Helpful Report

Posted 1 month ago

Hi there, Thank you for your feedback, and I’m genuinely sorry to hear about your experience with the delivery service and the condition of the chair. We will be reviewing your comments closely with our Merchandising and Warehouse teams to ensure our strict quality control procedures are working as they should be. Regarding your refund, I understand the frustration at having waited long than expected. I can confirm that your refund has now been processed, but thank you for your patience with this. Please accept our sincere apologies and if there’s anything else you would like to discuss, please don’t hesitate to get in touch. Best wishes, G&G Team

Posted 1 month ago

“Item was damaged and only offered 15% discount on damaged item. Disappointed to receive a substandard product.”

Helpful Report

Posted 1 month ago

Hi Rachel, Thank you for sharing your feedback, and I'm very sorry to hear about the damage to your item. Regarding the discount offered, I understand your frustration, and your comments will be taken into consideration as we aim to improve our customer experience. Our Customer Service Team have also offered an additional goodwill gesture for the disappointment but if you would like to discuss anything further, please feel free to get in touch. Best wishes, G&G Team

Posted 1 month ago

“Bought two items from here and will not use again. Both items arrived broken due to insufficient packaging. Replacements were issued but what a waste of resources when all that was required was care when packaging the items in the first place.”

Helpful Report

Posted 2 months ago

Hi, Thank you for your feedback. We truly appreciate it and will be sure to share it with our packing team. We’re committed to improving our packaging to prevent such issues in the future. Thanks again for bringing this to our attention! Best wishes, G&G Team

Posted 2 months ago

“Very expensive item however quality incredibly poor, broke off when placed in ground. I taped it up and added a new spike bit should not have to do this on a new, not cheap item. Overall quality of goods has deteriorated over the years, and prices still high.”

Helpful Report

Posted 3 months ago

Thank you for sharing your feedback, and I'm truly sorry to hear that the item you purchased did not meet your expectations. We aim for high quality across all our products, and it’s disappointing to learn that this one fell short. We appreciate your resourcefulness in trying to fix it. However, it’s understandable to expect better durability from a new purchase. Your comments regarding the overall quality and pricing are vital to us, and we will ensure they are communicated to our team for review. If you have further concerns or need assistance, please don’t hesitate to reach out to us at mailorder@grahamandgreen.co.uk, sharing some images of the item and your order number. We’re here to help and want to make this right for you. Best wishes, G&G Team

Posted 3 months ago

“The drainer I bought was not great quality and is leaking which I would not have expected given the cost. Unfortunately I am unable to leave a positive review”

Helpful Report

Posted 5 months ago

“Appalling service. My order was not delivered for over a month and there was no update on the whereabouts of it. There was no apology issued for the screw up. The lack of acknowledgment of responsibility for this and the inconvenience it caused the customer is shocking.”

Helpful Report

Posted 6 months ago

Hi Kavya, Thank you for bringing this matter to our attention, and I’m truly sorry for the inconvenience and frustration you’ve experienced. We understand how important it is to receive timely updates on your order, and we deeply regret that we did not meet your expectations. Please accept our sincerest apologies for the delay in your delivery and the lack of communication regarding its status. This is certainly not the standard of service we aim to provide, and I fully understand your disappointment. We are currently investigating the issue with the shipping company to ensure this doesn’t happen again. In the meantime, I would be happy to personally assist you in resolving the situation, I will be in touch shortly by email. Thank you for your patience and understanding. We value your feedback, and we hope to welcome you again very soon. Best wishes, G&G Team

Posted 5 months ago

“I never even received my order.. what a scam”

Helpful Report

Posted 7 months ago

Hello Fadi, Many thanks for adding a review but sorry to hear that you have had issues receiving your order. We can see that DPD delivered the order to your concierge at number 10 and left a note advising this. There is a photograph showing the parcel has been left with someone at concierge. Please can you check with them and if you are still not able to locate your parcel, then please contact us at mailorder@grahamandgreen.co.uk or 01225 418 200 (10am-5pm, Mon-Fri). Best wishes, G&G

Posted 7 months ago

“Grey velvet pillow poor quality faded already. I have not had them more than a couple of months ! Yellow and discoloured. I would not recommend this item.”

Helpful Report

Posted 7 months ago

Hi Tracy, Many thanks for taking the time to add a review, however we are sorry to hear that you are not happy with your cushions and the quality of them. One of our friendly Customer Services team will be in touch with you shortly to help find a solution for you. Best wishes, G&G

Posted 7 months ago

“Item arrived damaged and in poor condition. Was promised collection of the damaged item for a week with 4 pick up no shows where I stayed in having to change the time of my child’s bursary pick up. Still waiting now for the damaged item to be collected a month later and that’s just to get the refund process started. One of the worst online shopping experiences I have ever endured. Would seriously think long and hard before ordering from the company in truth”

Helpful Report

Posted 8 months ago

Thank you for taking the time to provide us with a review, but we are sorry to hear that your order arrived damaged. We are also sorry that there were multiple failed collection attempts by our delivery partners DPD and Parcelforce. We appreciate that this is very frustrating for you, which is why we arranged for our specialist delivery partner Domestic Distribution to collect this piece from you, as they provide specific time-slots for a collection. As soon as we can see that this has been collected later on today, we will process your refund back to the original payment method and notify you as soon as the refund has been actioned. Best wishes G&G

Posted 8 months ago

“The frame arrived a completely different colour to what was shown online. I emailed about return and no one got back to me. I will never ever use this company again.”

Helpful Report

Posted 10 months ago

We thank you for taking the time to provide us with a review, but we are sorry to hear that your frame arrived different in colour to the advertised images. We are also sorry to hear that you contacted us previously, but failed to receive a reply. We pride ourselves on responding to our customers enquiries as quickly as possible and having looked through our inboxes, we cannot find your last email. Apologies that this failed to reach us. One of our friendly Customer Service Advisors will reach out to you to help resolve the issue. Best wishes, G&G.

Posted 10 months ago

“Sorry to say, that our hammock didn’t have the right bolts. My husband had to go out and get larger bolts, at our own cost, as the ones provided were too small. Didn’t want the hassle of complaining, but as this email has come through. Pretty shocking for the price.”

Helpful Report

Posted 11 months ago

Thank you for taking the time to share your feedback regarding your recent experience with Graham & Green. Please accept our sincere apologies for the inconvenience caused from having to purchase the correct bolts for your hammock. We understand how frustrating it can be to have to go out and purchase additional items at your own cost, especially when you expect everything to be correctly included in the original purchase. This is certainly not the level of service we strive to provide, and we apologize for falling short of your expectations. One of our friendly Customer Services team will be in contact with you today regarding this issue. Please do not hesitate to contact us directly should you have any queries or issues in future and we will be more than happy to assist. Best wishes, G&G

Posted 11 months ago

“You sent me a used, damaged, decorative paper Christmas tree, and ignored the online inquiry I sent to the email address provided on your website, asking for a replacement or a refund. So I love how your system sends me an automated review request, while you don’t respond to your customers’ inquiries. Happy to tell.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review, and we are so sorry to hear that one of the items had arrived to you damaged. We can see you reached out to us on the 27th March, to which we responded on the same day and asked if you would have preferred a replacement or a refund. We sadly did not receive a further reply to this email, but please rest assured a member of our friendly customer service team will be in touch in due course to follow this up with you. Please accept our sincere apologies for any disappointment or inconvenience caused. Best wishes, G&G.

Posted 1 year ago

“Canvas arrived broken. No return/refund were arranged despite repeated emails and pictures of the damage.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review, and we are so sorry to hear this. We can see you have been in touch with our friendly customer service team to arrange the return and refund of this item, but sadly did not receive a reply to our last email requesting confirmation of the collection address, as we appreciate there were some issues getting the item collected. Please rest assured a member of the team will be in touch shortly to assist you with this, and hopefully resolve this for you as quickly as we can. We apologise for any disappointment caused. Best wishes, G&G.

Posted 1 year ago

“Sadly our table turned up with no bolts or screws. This made it impossible to assemble. Tried to contact G&G but nobody got back to us so have had to go out and source the parts ourselves. Very disappointing given the price.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review, and we are so sorry to hear this. Our customer service lines are open 10am to 5pm Monday to Saturday, and you can reach us on 01225 418 200 or mailorder@grahamandgreen.co.uk and we aim to respond to all queries within 48 - 72 hours. We have attempted to reach out to you about this, but we have not had a reply yet. If you would still like assistance with this, please reach out to us on the details above. Best wishes, G&G.

Posted 1 year ago

“The sparklers that I ordered were broken in half. The crackers were destroyed. The courier left the package in a supposedly safe space, which was the rubbish disposal area. I asked for a refund but would expect a serious company such as Graham & Green to send out another identical order gratis!”

Helpful Report

Posted 1 year ago

“Purchased two Xmas polar bears only as the largest was out of stock (fortunately). Arrived very well packaged, however, one had a broken neck wreath and they were made out of some sort of prickly synthetic plastic. This was so annoying after I had asked twice if they were faux fur material like the John lewis bear. They are extremely poor quality and I would expect better for the extortionate price! Stick with John Lewis, superior quality at half the cost!”

Helpful Report

Posted 1 year ago

“Really poor delivery service”

Helpful Report

Posted 1 year ago

“You are using a transport company, out of several experiences, I will not deal with. I did NOT use the word ‘delivery’ company - because they don’t!”

Helpful Report

Posted 1 year ago

“Faulty product so disappointing but swift response from G&g a replacement is being ordered”

Helpful Report

Posted 1 year ago

“Don't even attempt to exchange or return anything. I've been dealing with trying to exchange a product for over 2 months now. It's insane. The pick up dates never get respected, and always an issue with delivery. I've had dozens of emails back and forth with their CS team and over 2 months later this is still not sorted. This on top of the fact that they made me pay some weird non-transparent fee related to some credit I'd used, despite me using fair credit I'd earner and paying the full price. I paid it just because I'm sick of dealing with it and want to get it over with, but it's so unclear and confusing. This process has been terrible and I doubt I will buy anything major again.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to leave us a review, and we are very sorry to hear you were disappointed with your experience. It seems issues arose when we explained that there was an outstanding balance on the exchange order of £5.65. As you are signed up to our Loyalty scheme, you earned loyalty points on your original order. You then went on to spend these points on another purchase. As you were then returning the items you earned the points on, this technically meant that money was owed. We are sincerely sorry if you feel this was not clear, as we always try to be as transparent as possible regarding any returns or exchanges. If you need anything further, please do not hesitate to get in touch with our customer service department on 01225 418 200 or Mailorder@grahamandgreen.co.uk. Best wishes, G&G.

Posted 11 months ago

Graham & Green Ltd is rated 4.9 based on 5,790 reviews