Graham & Green Ltd Reviews

Name: Graham & Green Ltd
Address: 92 Walcot Street, Bath, Somerset
Rating: 4.85

4.9 Rating 5,790 Reviews

97 %

of reviewers recommend Graham & Green Ltd

Company Reviews

Metrics

Info

4.9

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Graham & Green Ltd:

An independent family company proudly continuing the legacy for 50 years. In 1974, Antonia Graham opened the doors of Graham and Green’s first store in London’s bohemian Notting Hill. Since then, the family-run independent brand has become synonymous with eclectic furniture, hand-picked homeware and unique gifts sourced from artisans across the globe. With a mission to share the pieces that inspire them on their travels, husband and wife duo Jamie and Lou Graham passionately continue the legacy of 50 years to bring carefully curated designs to the modern home. Today, Graham and Green has four stores across London and the South West alongside a growing online business.

Visit Website

Phone:

01225418200

Email:

mailorder@grahamandgreen.co.uk

Graham & Green Ltd 5 star review on 3rd May 2025

Melissa

Tina

Vilma

Lesley

Graham & Green Ltd 5 star review on 28th April 2025

Louise

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had the solar lights outside for three nights now. I have the solar part connected correctly and the solar panel in a space that can easily catch light. I have two similar products that effectively catch the light via solar nearby. So far zero illumination. I am really disappointed.”

Helpful Report

Posted 1 year ago

“Hi, can I just say I love your store and have bought much in the past. however I bought 3 crackers with chocolate buttons inside - one 1 gave as part of a thank you for having me to lunch gift. They were opened and they were covered in bloom ( which is not unusual with chocolate) but tasted of cheap chocolate.I think fewer buttons but of good quality might be better. It was my mistake, I should have checked beforehand. I am however very impressed with G&G's customer service which has been excellent !”

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Posted 1 year ago

“i ordered over 2 weeks ago and i still haven’t received my order - i will never use you again - completely useless”

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Posted 1 year ago

“Ordered by goods 10 days ago and after chasing the order I now have to wait for another week for the delivery firm to contact me with a delivery slot. Poor service indeed, I will most definitely think twice before I order from them again.”

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Posted 1 year ago

“Arrived broken and I need to pay to send it back!”

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Posted 1 year ago

“The picture in the brochure of all the lit bulbs in a solar garden light was NOTHING like the actually product that had 13 stems out of 30 not lit.”

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Posted 1 year ago

“Twice sent the incorrect product!”

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Posted 1 year ago

“Item received chipped, I asked for re delivery if they can deliver within 5 days or refund, they ignore my email, item was for a party so now useless. Very disappointed”

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Posted 2 years ago

“I found the quality of the cat book was poor, the print quality in particular. And the eye mask did not block out the light. The material was too skimpy and there was no way of adjusting the size. It was a very tight fit”

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Posted 2 years ago

“Placed an order for over £300 and several items were missing. Wrote and explained and stated what items were missing. Was assured they would be replaced and just received delivery and still missing items. Need them for Xmas family hosting, very disappointing experience unfortunately”

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Posted 2 years ago

“DPD still haven’t delivered my goods 10 days after receiving them, hopefully they will arrive before Christmas”

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Posted 2 years ago

“Lots of choice & unique items. Communication for delivery very good.”

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Posted 2 years ago

“Apparently my parcel has been delivered but it’s not there! Now we are trying to track it down. Not a wise decision using Parcelforce. They are terribly unreliable.”

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Posted 2 years ago

“Most of order turned up, and it was nice. However, one of the 2 bedside lamps didn't turn up, the one that did had a slightly frayed cord (looked like someone else's return) and I had to chase for a missing candlestick holder as well. They said they couldn't find my second lamp (well, why not tell me that before sending just one (frayed/poor quality) lamp? They were obviously bought as a pair. Returns were a pain to arrange given I'm out of the house at work during the day time. Would not buy from them again, would not recommend.”

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Posted 2 years ago

“Awful first delivery of floor lamp arrived damaged then second delivery also damaged and to add insult the collection didn’t turn up for 2nd lamp after waiting home all day. It’s now being collected on Monday so another day of waiting home before I can get a refund on my broken purchase. Not happy with this service at all.”

Helpful Report

Posted 2 years ago

“unfortunately G&G didn't send all the items as ordered and the carrier (Parcelforce) was incredibly frustrating to deal with, items ordered before christmas and finally managed to get them (despite an "attempted" delivery on 23.12.21 when we were at home isolating and definitely in) last week.”

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Posted 2 years ago

“Terrible customer service. Totally inflexible. Won't shop woth you again.”

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Posted 2 years ago

“Item arrived badly damaged on 1st Nov. Carefully packed so not damaged in transit, left warehouse faulty. I sent email with photos and had acknowledgement to say someone will contact me within 3 days. No response so contacted customer services again on 7th Nov. Agent organised collection of defective item. Now waiting for replacement as item out of stock.”

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Posted 2 years ago

“I ordered a mirror off the website and was sent the wrong one. Emailed to say this (with screenshots of what I expecting etc) and they apologised and sent me the same (wrong) one. Emailed to say they’d sent me the wrong one twice and they said they’d talk to the warehouse. Then I got an email confirming that they’d matched the wrong photos with the product codes on the website so I had received the correct one?? but that’s not what I ordered?? Confusing communication and not helpful.”

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Posted 2 years ago

“Shockingly bad product, sent one back as it was broken and dirty, the replacement was even worse.”

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Posted 2 years ago

Graham & Green Ltd is rated 4.9 based on 5,790 reviews