Graham & Green Ltd Reviews

Name: Graham & Green Ltd
Address: 92 Walcot Street, Bath, Somerset
Rating: 4.85

4.9 Rating 5,790 Reviews

97 %

of reviewers recommend Graham & Green Ltd

Company Reviews

Metrics

Info

4.9

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Graham & Green Ltd:

An independent family company proudly continuing the legacy for 50 years. In 1974, Antonia Graham opened the doors of Graham and Green’s first store in London’s bohemian Notting Hill. Since then, the family-run independent brand has become synonymous with eclectic furniture, hand-picked homeware and unique gifts sourced from artisans across the globe. With a mission to share the pieces that inspire them on their travels, husband and wife duo Jamie and Lou Graham passionately continue the legacy of 50 years to bring carefully curated designs to the modern home. Today, Graham and Green has four stores across London and the South West alongside a growing online business.

Visit Website

Phone:

01225418200

Email:

mailorder@grahamandgreen.co.uk

Graham & Green Ltd 5 star review on 3rd May 2025

Melissa

Tina

Vilma

Lesley

Graham & Green Ltd 5 star review on 28th April 2025

Louise

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really cheep goods arrived in 2 separate boxes misleading website images Not at all satisfied with having to pay £10 a box to return Won’t be shopping here again”

Helpful Report

Posted 3 years ago

“I had to send the same Graham and Green product back three times due to the chairs being faulty and arriving broken.”

Helpful Report

Posted 3 years ago

“My candle holder came broken and now not I stock .... going to wait for restock”

Helpful Report

Posted 3 years ago

“I spent £553 on a piece of furniture that was delivered (19.4.21) with a big chip out of one of its feet. Luckily I checked it there and then and sent it straight back with the couriers. They took a photo and so did I. Spoke to a customer service advisor straight away who advised me that my refund would be processed by the end of that week. 27.4.21 - one week on and no sign of a refund. Spoke to the same “customer service” advisor again via telephone who said the furniture had not yet been returned back to you. No mention of this on 19.4.21. Unsure of why you have taken £553 of my money (and a hefty delivery charge included) and over a week later you still have it and no communication. No apology, nothing!!! You have asked for my review of your company so now you have it! Needless to say I will not order from you again. Which is a real shame as Katie who I spoke to initially was very lovely and helpful.”

Helpful Report

Posted 4 years ago

“Poor quality vase. Made in China, which was disappointing considering how expensive it was. Am still waiting for refund.”

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Posted 4 years ago

“I ordered 6 wine glasses and when they arrived 2 were completely smashed. Later that day after I contacted them and they said it was difficult to send glasses out, but rest assured they would send out replacements. Later that day I went to wash the glasses and the bottom fell of another one. I am now left with 3 glasses out of 6 and the replacement glasses have never arrived. Very bad. Won’t use them again”

Helpful Report

Posted 4 years ago

“I ordered 5 items, 2 of which were faulty. G&G refunded one (couldn’t offer a replacement) and sent a replacement for the other which also turned out to be faulty. Returns take weeks as you need to wait for their logistics providers to assign a slot to pick up faulty items, and then several weeks longer for a refund to be issued. I’m still hundreds of pounds out of pocket following my order in November last year. I won’t order from G&G again.”

Helpful Report

Posted 4 years ago

“The order didn’t arrive the first time - over £500 worth of goods - I had to chase them and seems the order was lost. One item had then sold out so the customer service lady had to resend the order minus that item. When the 2nd order finally arrived the Hare lamp and a plant pot had both completely smashed in transit - on inspection there was barely any packaging to protect them so not surprised. After the first order never turned up I asked for a gesture of goodwill for such an expensive order and nothing was given. Still waiting for my goods ! Absolutely disgusting treatment - shame on you Graham & Green.”

Helpful Report

Posted 4 years ago

“Items are nice, but not as nice as I wanted and cost to return was not worth it. Shipping costs to NI absolutely absurd.”

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Posted 4 years ago

“I have purchased items from Graham and Green in the past, but the item that was delivered was of disappointing and poor quality. It was not what I tend to expect from Graham and Green. Further, I then had to pay a £6.95 returns fee for delivery.”

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Posted 4 years ago

“Dried flowers were all broken on arrival . Very small bunch for the £16 price . Won't be buying again .”

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Posted 4 years ago

“Very disappointed as loved the pictures but the glass was broken on one. I felt they were not packaged securely. Return was efficient although had to remind them to return my payment after a week.”

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Posted 4 years ago

“Sent me a full price calendar for last year! Cost and time of returning prohibits, simply annoying. Not clear ans unexpected would be full price for last years merchandise ?”

Helpful Report

Posted 5 years ago

Graham & Green Ltd is rated 4.9 based on 5,790 reviews