Login

Start Free Trial Are you a business?? Click Here

Are you a business?

Terms & Conditions

User Privacy Policy

Business User Privacy Policy

Data Protection

Graham & Green Ltd Reviews

4.8 Rating 4,046 Reviews

96 %

of reviewers recommend Graham & Green Ltd

Company Reviews

4.8

Based on 4,046 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	100%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	2 - 3 Hours

About Graham & Green Ltd:

An independent family company proudly continuing the legacy for 50 years. In 1974, Antonia Graham opened the doors of Graham and Green’s first store in London’s bohemian Notting Hill. Since then, the family-run independent brand has become synonymous with eclectic furniture, hand-picked homeware and unique gifts sourced from artisans across the globe. With a mission to share the pieces that inspire them on their travels, husband and wife duo Jamie and Lou Graham passionately continue the legacy of 50 years to bring carefully curated designs to the modern home. Today, Graham and Green has four stores across London and the South West alongside a growing online business.

Visit Website

Phone:

01225418200

Email:

mailorder@grahamandgreen.co.uk

Graham & Green Ltd 5 star review on 22nd May 2024

Graham & Green Ltd 5 star review on 18th May 2024

Graham & Green Ltd 5 star review on 16th May 2024

Graham & Green Ltd 3 star review on 15th May 2024

Graham & Green Ltd 5 star review on 13th May 2024

Graham & Green Ltd 5 star review on 13th May 2024

Graham & Green Ltd 5 star review on 10th May 2024

17

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rubbish. Someone else's returned item. Good job my husband is an engineer as the delivery drivers took away the packaging leaving us unable to return ours.”

Posted 3 weeks ago

Dear Janet,Thank you so much for taking the time to provide your feedback regarding your experience with Graham & Green Ltd. We truly appreciate your openness in sharing your concerns with us. In order to rectify this situation and make things right, we would always ask that our customers reach out on 01225418200 or mailorder@grahamandgreen.co.uk if they are ever concerned or disappointed with a recent order. Please know that a member of our friendly customer serivce team has contacted you, and we look forward to being able to resolve this for you as quickly as we can. We are sincerly sorry for any disappointemnt or inconvenience this has caused you. Best wishes, G&G.

Posted 3 weeks ago

“Hi I love my cushions but the packing of the goods was very poor cushion covers were just thrown in the box and all creased and crumpled no care was taken. Not nice to receive.”

Posted 4 months ago

“My lights arrived and I have to say I absolutely think they are terrific and a lot better than expected..bravo!”

Posted 9 months ago

“Can’t fault delivery and the look of the mirror is great. Sadly, the glass seems to have a slight bend so that when you look into it and move your position the reflection seems to warp at the periphery - I can’t imagine this is intentional.”

Posted 10 months ago

“We cannot understand whether the piece was badly made (with nails missing the wood), or just an antique of which can be multiple items in stock .... I love rustic items, but would like them to be properly sanded, without rust, and with straight holes and nails.”

Posted 11 months ago

“Ordered velvet pink cushion but when it arrived it was salmon. A very unattractive colour and different to the website. Had to return”

Posted 11 months ago

“Poor quality for the cost. Paint flaking off in places ( not just a distressed look but actual bits of paint were in the wrapping and more came of in my hand when i held it) and candle holder it's self leaning so candle won't sit straight. Bought last minute as part of a birthday gift so gave anyway as only an extra and would have been acceptable at a lower cost. Disappointing for the money and for G and G .”

Posted 11 months ago

“We order our items through the website and it’s been nearly 4weeks and still haven’t received our items. The customer service was wonderful and quick to reply. however it would have been helpful if on the website or with the email order confirmation we would have had an estimated delivery time. We still haven’t heard from the delivery company on a new delivery date. We have heard great things about graham and green and have been a little disappointed. I’m sure once we have the products we will love them and it will be worth the wait!”

Posted 1 year ago

“Totally broken product packed and sent to us. Quite clear not up to scratch. Company replaced fast though we had to return bulky item and minimal apology given.”

Posted 1 year ago

“You informed me that delivery would be made on Monday, but it was aurally delivered on Saturday. Thankfully I saw the email to say you had delivered the items, however the picture shared the items were clearly at the wrong house. My husband had to go on a hunt and luckily the items were discovered at a nearby neighbour’s front porch.”

Posted 1 year ago

“Delivery date. I ordered 4 items I was contacted and told one item was out of stock, although when ordered it was still available. Graham & Green waved the delivery cost, however they didn’t deliver the other three items.. I presume they are waiting for the fourth item to return in stock so they don’t have to make two deliveries. Totally unacceptable.”

Posted 1 year ago

“Whilst this is not a complaint directly about G &G, the delivery provider is part of your service. This was ordered for a friend who was visiting from abroad. I was notified about delivery for a Wednesday but were not going to be in so I selected delivery for the Friday via the Parcelforce website. Despite waiting in on Friday and checking the website regularly, nothing arrived. My friend left on the Sunday. The parcel only arrived on the Tuesday.”

Posted 1 year ago

“The design is great but the material of the garment is very poor quality for an apron. Not happy at all. Not good value for money.”

Posted 1 year ago

“I ordered a silk lined velvet cotton bathrobe. It is a luxury item I think priced around £175. It arrived in very small battered cellotaped up box, and had been squashed in tightly. I unwrapped the item and it was creased everywhere. The instructions for garment were no ironing. It was a nice item but effectively wrecked. On reporting this to customer services, twice in detail, there was no response from them that they valued what I had said, or were going to action to prevent this happening to others. Just an offer for a free rerun of the garment. Thet did not seem to care, and I will not attempt to buy from them again.”

Posted 1 year ago

“Too much packaging for such a little gift!! Just bubble wrap in a jiffy would have sufficed for this. The product is great but I was surprised with the enormous box it came in.”

Posted 1 year ago

“I absolutely love the product you sent which arrived in perfect condition. However the amount of packaging involved was enormous and overkill. The original box that had to the octopus already had ample protection with polystyrene to secure it in its box. Your company then put that box into a box 8 times its size with a large amount of brown paper. The entire contents of which filled a whole recycling bag. All rather unnecessary for something so small.”

Posted 1 year ago

“The items were ok. But I was disappointed with the quality of the velvet and linen cushion for the price and bearing in mind it doesn't come with a cushion pad. Also, delivery and returns are expensive and exceeded £10, which is a lot given other retailers offer free delivery and returns.”

Posted 1 year ago

“One of the candles turned up broken and I emailed straight away to try and get a replacement, and I’ve had no response. Sadly even though they are lovely candles, one of them can’t stand up on its own so I cannot use it.”

Posted 1 year ago

“To be honest the candle holder was very poor value for money. It was very small and overpriced. Disappointed ?”

Posted 1 year ago

“Bought a nice looking table lamp. Brass ring protruded past the felt pad in the base that prevents scratching surfaces. So GG sent a replacement and collect faulty one. No problem. Second one arrived. This time grass ring was flush to base, but the brass ring was dented chipped and scratched! Arranged another collection. Decided to shop elsewhere as quality wasn’t there. Expect a £150 lamp to arrive looking new and passed factory’s high QC tests. Not the case. Shame as GG customer services seemed good and I thought I found a good online home furnishing supplier.”

Posted 1 year ago

«
1
2
»

Graham & Green Ltd is rated 4.8 based on 4,046 reviews