Graham & Green Ltd Reviews

Name: Graham & Green Ltd
Address: 92 Walcot Street, Bath, Somerset
Rating: 4.85

4.9 Rating 5,790 Reviews

97 %

of reviewers recommend Graham & Green Ltd

Company Reviews

Metrics

Info

4.9

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Graham & Green Ltd:

An independent family company proudly continuing the legacy for 50 years. In 1974, Antonia Graham opened the doors of Graham and Green’s first store in London’s bohemian Notting Hill. Since then, the family-run independent brand has become synonymous with eclectic furniture, hand-picked homeware and unique gifts sourced from artisans across the globe. With a mission to share the pieces that inspire them on their travels, husband and wife duo Jamie and Lou Graham passionately continue the legacy of 50 years to bring carefully curated designs to the modern home. Today, Graham and Green has four stores across London and the South West alongside a growing online business.

Visit Website

Phone:

01225418200

Email:

mailorder@grahamandgreen.co.uk

Graham & Green Ltd 5 star review on 3rd May 2025

Melissa

Tina

Vilma

Lesley

Graham & Green Ltd 5 star review on 28th April 2025

Louise

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely wall lamp, however was missing a part, contact Graham & Green via phone regarding the issue, advised they would check the warehouse and come back to us, but unfortunately have not recieved any further feed back.”

Helpful Report

Posted 1 month ago

Hi Jamie, Thank you for taking the time to share your feedback. We're glad to hear that you love the wall lamp, but we sincerely apologise for the delay with the response to your query. This is not the experience we want our customers to have. One of our team had replied to advise that you should all the parts you require, but if you do still think you are missing something, please do let us know and we will gladly assist with a replacement. Your comments are important to us, and we are addressing this with our Customer Service team to ensure better communication going forward. If you need any further assistance, please feel free to get in touch on 01225 418 200 or at mailorder@grahamandgreen.co.uk, and we’ll do our best to resolve the issue promptly. Best wishes, G&G Team

Posted 3 weeks ago

“Although the candleholders are made of glass, the paint used makes them look plastic. Also, there is no ‘antiquing’, just solid silver colour. They do not really look like the online image. Disappointing but perhaps I should have realised the quality would not be good due to the relatively low price.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for taking the time to share your thoughts with us. We’re sorry to hear that the candleholders did not meet your expectations, and we appreciate your feedback. We will make sure to share with the team. We hope to be welcoming you again soon! Best wishes, G&G Team

Posted 2 months ago

“I am not very happy with the quality. I've bought a few thing from GG but the mirrow came with two small scratches that won't go and also compared to the old mirror I replaced it with the surface of the mirror does not clean as well and even after wiping with mirror spray is left with marks. For £155 this has left me an unhappy customer.”

Helpful Report

Posted 9 months ago

Thank you for taking the time to provide us with a review. We are sorry to hear that your mirror arrived with some scratched and we appreciate that this must be really disappointing for you. However, we should be able to work together to resolve the situation and one of our friendly Customer Service Advisors will be in touch shortly. If you do ever have an issue again we kindly ask that you contact our Customer Services Team on 01225 418 200, or by emailing into them at mailorder@grahamandgreen.com, best wishes G&G.

Posted 9 months ago

“I was really quite disappointed with this linen basket. It appeared online that it would be rigid, but it really wasn’t at all but just collapsed in a heap on the floor. I got round the problem by putting my old (very unattractive) linen basket inside the new one from G&G which made it sufficiently rigid to stand upright. I didn’t want to return the basket as it was so bulky. Also disappointing that the website doesn’t seem to have reviews for individual items (unless I just missed this. I wouldn’t have bought this basket if I’d had a more accurate description of its construction.”

Helpful Report

Posted 9 months ago

Hi Sarah, Thanks so much for brining this to our attention. We are sorry that our linen baskets appeared to stand upright when empty, when in fact they don't. We are now working with our eCommerce team to update the images and the product description to make it more clear. One of our friendly Customer Services team will be in touch with you today so that we can assist you further. Best wishes, G&G

Posted 9 months ago

“Rubbish. Someone else's returned item. Good job my husband is an engineer as the delivery drivers took away the packaging leaving us unable to return ours.”

Helpful Report

Posted 1 year ago

Dear Janet,Thank you so much for taking the time to provide your feedback regarding your experience with Graham & Green Ltd. We truly appreciate your openness in sharing your concerns with us. In order to rectify this situation and make things right, we would always ask that our customers reach out on 01225418200 or mailorder@grahamandgreen.co.uk if they are ever concerned or disappointed with a recent order. Please know that a member of our friendly customer serivce team has contacted you, and we look forward to being able to resolve this for you as quickly as we can. We are sincerly sorry for any disappointemnt or inconvenience this has caused you. Best wishes, G&G.

Posted 1 year ago

“Hi I love my cushions but the packing of the goods was very poor cushion covers were just thrown in the box and all creased and crumpled no care was taken. Not nice to receive.”

Helpful Report

Posted 1 year ago

“My lights arrived and I have to say I absolutely think they are terrific and a lot better than expected..bravo!”

Helpful Report

Posted 1 year ago

“Can’t fault delivery and the look of the mirror is great. Sadly, the glass seems to have a slight bend so that when you look into it and move your position the reflection seems to warp at the periphery - I can’t imagine this is intentional.”

Helpful Report

Posted 1 year ago

“We cannot understand whether the piece was badly made (with nails missing the wood), or just an antique of which can be multiple items in stock .... I love rustic items, but would like them to be properly sanded, without rust, and with straight holes and nails.”

Helpful Report

Posted 1 year ago

“Ordered velvet pink cushion but when it arrived it was salmon. A very unattractive colour and different to the website. Had to return”

Helpful Report

Posted 1 year ago

“Poor quality for the cost. Paint flaking off in places ( not just a distressed look but actual bits of paint were in the wrapping and more came of in my hand when i held it) and candle holder it's self leaning so candle won't sit straight. Bought last minute as part of a birthday gift so gave anyway as only an extra and would have been acceptable at a lower cost. Disappointing for the money and for G and G .”

Helpful Report

Posted 1 year ago

“We order our items through the website and it’s been nearly 4weeks and still haven’t received our items. The customer service was wonderful and quick to reply. however it would have been helpful if on the website or with the email order confirmation we would have had an estimated delivery time. We still haven’t heard from the delivery company on a new delivery date. We have heard great things about graham and green and have been a little disappointed. I’m sure once we have the products we will love them and it will be worth the wait!”

Helpful Report

Posted 2 years ago

“Totally broken product packed and sent to us. Quite clear not up to scratch. Company replaced fast though we had to return bulky item and minimal apology given.”

Helpful Report

Posted 2 years ago

“You informed me that delivery would be made on Monday, but it was aurally delivered on Saturday. Thankfully I saw the email to say you had delivered the items, however the picture shared the items were clearly at the wrong house. My husband had to go on a hunt and luckily the items were discovered at a nearby neighbour’s front porch.”

Helpful Report

Posted 2 years ago

“Delivery date. I ordered 4 items I was contacted and told one item was out of stock, although when ordered it was still available. Graham & Green waved the delivery cost, however they didn’t deliver the other three items.. I presume they are waiting for the fourth item to return in stock so they don’t have to make two deliveries. Totally unacceptable.”

Helpful Report

Posted 2 years ago

“Whilst this is not a complaint directly about G &G, the delivery provider is part of your service. This was ordered for a friend who was visiting from abroad. I was notified about delivery for a Wednesday but were not going to be in so I selected delivery for the Friday via the Parcelforce website. Despite waiting in on Friday and checking the website regularly, nothing arrived. My friend left on the Sunday. The parcel only arrived on the Tuesday.”

Helpful Report

Posted 2 years ago

“The design is great but the material of the garment is very poor quality for an apron. Not happy at all. Not good value for money.”

Helpful Report

Posted 2 years ago

“I ordered a silk lined velvet cotton bathrobe. It is a luxury item I think priced around £175. It arrived in very small battered cellotaped up box, and had been squashed in tightly. I unwrapped the item and it was creased everywhere. The instructions for garment were no ironing. It was a nice item but effectively wrecked. On reporting this to customer services, twice in detail, there was no response from them that they valued what I had said, or were going to action to prevent this happening to others. Just an offer for a free rerun of the garment. Thet did not seem to care, and I will not attempt to buy from them again.”

Helpful Report

Posted 2 years ago

“Too much packaging for such a little gift!! Just bubble wrap in a jiffy would have sufficed for this. The product is great but I was surprised with the enormous box it came in.”

Helpful Report

Posted 2 years ago

“I absolutely love the product you sent which arrived in perfect condition. However the amount of packaging involved was enormous and overkill. The original box that had to the octopus already had ample protection with polystyrene to secure it in its box. Your company then put that box into a box 8 times its size with a large amount of brown paper. The entire contents of which filled a whole recycling bag. All rather unnecessary for something so small.”

Helpful Report

Posted 2 years ago

Graham & Green Ltd is rated 4.9 based on 5,790 reviews