I ordered a silk lined velvet cotton bathrobe. It is a luxury item I think priced around £175. It arrived in very small battered cellotaped up box, and had been squashed in tightly. I unwrapped the item and it was creased everywhere. The instructions for garment were no ironing. It was a nice item but effectively wrecked. On reporting this to customer services, twice in detail, there was no response from them that they valued what I had said, or were going to action to prevent this happening to others. Just an offer for a free rerun of the garment. Thet did not seem to care, and I will not attempt to buy from them again.