Graham & Green Ltd Reviews

Name: Graham & Green Ltd
Address: 92 Walcot Street, Bath, Somerset
Rating: 4.85

4.9 Rating 5,790 Reviews

97 %

of reviewers recommend Graham & Green Ltd

Company Reviews

Metrics

Info

4.9

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Graham & Green Ltd:

An independent family company proudly continuing the legacy for 50 years. In 1974, Antonia Graham opened the doors of Graham and Green’s first store in London’s bohemian Notting Hill. Since then, the family-run independent brand has become synonymous with eclectic furniture, hand-picked homeware and unique gifts sourced from artisans across the globe. With a mission to share the pieces that inspire them on their travels, husband and wife duo Jamie and Lou Graham passionately continue the legacy of 50 years to bring carefully curated designs to the modern home. Today, Graham and Green has four stores across London and the South West alongside a growing online business.

Visit Website

Phone:

01225418200

Email:

mailorder@grahamandgreen.co.uk

Graham & Green Ltd 5 star review on 3rd May 2025

Melissa

Tina

Vilma

Lesley

Graham & Green Ltd 5 star review on 28th April 2025

Louise

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service & communication were good as you would expect, unfortunately the mirror I purchased is of poor quality & colour & doesnt quite match description & pictures on the advert. Disappointed in my purchase.”

Helpful Report

Posted 4 days ago

Hi, Thank you for taking the time to share your thoughts with us. We're glad you found our service and communication good, but we're truly sorry to hear that the mirror did not meet your expectations in quality and color. We always strive to provide accurate descriptions and images, and your feedback helps us improve. If there's anything we can assist you with, please reach out to our Customer Service Team at mailorder@grahamandgreen.co.uk. Best wishes, G&G Team

Posted 1 day ago

“No problems with the admin/delivery, etc but the mirror was just a little disappointing in its quality, so not brilliant value.”

Helpful Report

Posted 1 week ago

Hi Nikki, Thank you for sharing your feedback with us. We're glad to hear that the admin and delivery went smoothly, but we're sorry to learn that the mirror did not meet your expectations in terms of quality. If ever you are unhappy with an item you receive, we would encourage you to contact our Customer Service Team on 01225 418 200 or at mailorder@grahamandgreen.co.uk as we are always happy to help. If there's anything we can do to assist you further, please feel free to get in touch. . Best wishes, G&G Team

Posted 6 days ago

“Chimenea/pizza oven is beautiful. However, we have found not much heat comes from it. We were cold huddled around it. Not sure if we're doing something wrong? Also, the pizza sticks to the bricks, even after hours of letting it heat up.”

Helpful Report

Posted 3 weeks ago

Hi Eleri, Thank you for sharing your thoughts with us. We’re thrilled to hear you find the chimenea/pizza oven beautiful! However, we’re sorry to learn that it hasn’t been heating as you expected and that the pizza is sticking. This can sometimes happen if the oven hasn’t reached the right temperature, so our suppliers have advised changing the type of fuel you are burning, to ensure it gets hot enough. They have recommended using charcoal or high quality wood. We appreciate your feedback and encourage you to experiment a little with your setup, as every outdoor cooking experience can vary. If you have any more questions, feel free to get in touch, and we’d be happy to help. Best wishes, G&G Team

Posted 3 weeks ago

“I’m still awaiting delivery of my chair. The issue lies with the delivery company. Poor communication; they will ask for your preferred dates and then offer something completely different and at times not conducive to a working day. I’m hoping that third time lucky, I’ll be offered a suitable slot. I contacted Graham & Green about the issue; the lady I spoke to was very pleasant but did not offer a solution.”

Helpful Report

Posted 1 month ago

Hello Julie, Thank you for your feedback. We're sorry to hear about the delivery issues you've encountered and understand how frustrating that can be. We’re pleased to hear that you found our Customer Service Team pleasant, but we regret that we couldn’t provide a solution at the time. We will pass your comments on to our delivery company for them to review and hope that we can provide more flexibility in future. We can see that your order has now been delivered and we hope you love your new armchair. We appreciate your feedback and patience with the delivery of your order. If you would like to discuss anything further at all, please do not hesitate to get in touch with our Customer Service Team on 01225 41 200 or at mailorder@grahamandgreen.co.uk. Best wishes, G&G Team

Posted 3 weeks ago

“I bought a lamp and shade from Graham and Green. I had been promising myself one of their gorgeous lamp shades for a while so I was so excited to finally order and receive one. Unfortunately the lamp base is very light and as I took my hand away from inserting the light bulb I caught the shade and the lamp and shade fell forwards and within seconds the £145 light shade was flattened. I have done my best to re shape it but it will never look perfect and has spoiled the whole experience. I was shocked at how easily the shade buckled flat and how easily the base tipped over on carpet.”

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Posted 4 months ago

“I ordered a crystal ball light and black cat serving board. I was disappointed that both were on the small size for the price.”

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Posted 5 months ago

“I ordered the swan head. It arrived swiftly after paying a lot of money for postage. Well packaged. The swan itself looked cheap and nasty. I then returned the item. The returns process wasn’t easy and again had the postage cost deducted from my refund. Wouldn’t rush to order from them again.”

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Posted 6 months ago

“I’m quite surprised this review request has been sent to me after the really bad communication I’ve had with Graham & Green recently. I paid for a sofa from the Bayswater store well over a month ago and was told it would take 2 weeks to be delivered. I never heard anything, not even a receipt was emailed, for a few weeks. I chased customer services on 3 separate occasions to find out when the sofa would be delivered and was told each time they would look into it and call me back but I never heard back from anyone. I chased again and spoke to a girl who did manage to call me back but said there had been a confusion with which delivery company they were going to use. She said the distribution company will be in touch but she doesn’t know when. I’ve heard nothing more from anyone! Very frustrating and certainly don’t plan on using G&G again for any of our interior projects. Looking forward to the sofa arriving one day!”

Helpful Report

Posted 7 months ago

We thank you for taking the time to provide us with a review, but we are sorry to hear that you have not yet received your order and have had to chase us multiple times for an update. Sadly, the order was setup with the incorrect delivery method, which resulted in a delay processing this internally. We are very sorry that this was setup incorrectly and that you were not updated about what had transpired, as we understand that this is both disappointing and frustrating. However, please note that one of our friendly Customer Service Advisors will be in touch today to help resolve this issue.

Posted 7 months ago

“Lovely things but customer service could be improved. Haven't had a reply to my email since last week”

Helpful Report

Posted 7 months ago

Hi Alice, Thanks so much for taking the time to send a review but we are sorry to hear that we have disappointed you in regards to our Customer Service. We are a very small team and work hard to reply to all emails as efficiently as possible, so we are very sorry that we haven't replied to your email. We will look this out straight away so that we can reply to you. Our telephone lines are open from Monday to Friday, 10am until 5pm should you need to discuss anything over the phone (01225 418 200). I hope we can assist you though in replying to your most recent enquiry. Best wishes, G&G

Posted 7 months ago

“More than happy with product and everything except for one thing that caused us anxiety We wanted the product for a second home and wanted to pay for it and have it held till we could be there. Not possible.”

Helpful Report

Posted 10 months ago

We thank you for taking the time to provide us with a review, but we are sorry to hear of your disappointment that we are unable to store customer orders at present. We are always looking to improve at Graham and Green, so we greatly value your feedback and we will certainly look into whether we can provide this service as an option for future customer orders. Best wishes G&G.

Posted 10 months ago

“Hi the sofa I ordered from yourself wasn’t like the one on your website,not at all comfortable and a lot darker than I expected. So sorry that I’m having to return. I will look again hopefully for a sofa that meets the price I paid for it.Not your fault, but it’s very difficult to choose a sofa without looking at it in person first. Your delivery service is very good and I can’t thank them enough so thanks.”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to share your feedback about your experience with Graham & Green. However, we are sorry to hear that when you recieved the sofa you found it to not be as comfortable and darker than you expected. If you are ever able to visit any of our stores we have a variety of different sofas you can sit on to test their comfort level and you can always order fabric swatches for any of our MTO, or RTG sofas, by contacting our friendly Customer Services Team at mailorder@grahamandgreen.co.uk If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. We are here to help and would be more than happy to assist you in any way we can. Thanks again for being a valued customer of Graham & Green. We look forward to serving you again in the future!

Posted 11 months ago

“The striped bedrolls aren’t really fit for purpose. We recently had some built-in benches put in our garden that needed some cushions. I found the G&G charcoal striped bedrolls which fit in the space, look absolutely amazing and are very comfortable…however, the tufting is extremely delicate and almost every single little tufted ribbon fell off the first time my husband and I lounged on them. What’s left under, doesn’t look good and will clearly tear after a few uses. Also, the accompanying bag is useless—there’s no possible way of getting the mattress back into it. I do love G&G items though, so the mattresses will not deter me from purchasing with them again”

Helpful Report

Posted 11 months ago

Thank you so much for taking the time to provide us with your valuable feedback regarding your shopping experience with Graham & Green. We truly appreciate customers like you who help us improve our services. However, we are sorry to hear that you have had some issues with your order, concerning the quality of the goods. Please note that one of our friendly Customer Service Advisors will reach out to you to help resolve the situation, best wishes G&G.

Posted 11 months ago

“I like Graham&Green products. I didn't give a 5 star review because some of the prices are unaffordable for quite a lot of people. But the quirky things I do find that I can afford I do love. Recent purchase was Norman. We've called him Norman and he's in with the bricks now. Norman's now a family legend .. but if you could put in a few more quirky but affordable things that would be a good thing”

Graham & Green Ltd 3 star review on 15th May 2024

Helpful Report

Posted 11 months ago

We thank you for taking the time to provide us with a review. As a small family business we are always reviewing our prices to try to keep them as low and affordable as possible. Hopefully there is always something for every budget within our wide range of products, but we will continue to work hard keeping our costs as low as we can. We are very pleased to see that Norman has found a loving place amongst the foliage in your home and we hope you find more quirky things from us in the future. Best wishes, G&G

Posted 11 months ago

“Love the table, better than expected but 2 weeks delivery for a stock item plus £50 delivery I find rather excessive - the table came in a box with the legs detached.”

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Posted 1 year ago

“I paid £15 delivery charge for a delivery of 2-3 working days. I ordered on the 7th Feb and received the order on the 16th, which is 7 working days . I was refunded delivery charge when I emailed which was good. However, I would suggest they either change the delivery partner or advertise more realistic time frames for delivery. £15 is a lot for a standard delivery charge.”

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Posted 1 year ago

“The product was perfect but I have already had to unsubscribe from the emails as I was getting loads and the constant asking to review the product has been very irritating over the Christmas period.”

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Posted 1 year ago

“The product was cute but much smaller than I thought so I was disappointed. And because of its small size it therefore was expensive. I expected it to be bigger for that money.”

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Posted 1 year ago

“The moon decoration I bought looked beautiful however it doesn’t stand which is disappointing. I have emailed yourselves regarding this but have had no response. #update. I have now had a response and have been granted a partial refund as I do not want to part with the item as it is gorgeous and I have been trying to get one for a few years. Thank you Abbie for your support.”

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Posted 1 year ago

“£15+ to send an item back! Not a true description of the rug. Colour more orange than mustard. Item very small, looks a lot larger on the photos online. Described as large but it is very small. Overpriced and very light weight. Poor quality. I was so disappointed when the rug arrived, but felt I couldn’t send it back due to the high price of returns. I had already paid for delivery, so not worth sending item back! Now still in the packaging and stored away. Waste of money, not as described and poor quality for the money.”

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Posted 1 year ago

“The delivery was dreadful. The parcel was taken to the wrong address. Eventually making its way to a pick up point. So essentially I paid for a delivery which I had to pick up myself”

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Posted 1 year ago

Graham & Green Ltd is rated 4.9 based on 5,790 reviews