Graham & Green Ltd Reviews

Name: Graham & Green Ltd
Address: 92 Walcot Street, Bath, Somerset
Rating: 4.85

4.9 Rating 5,790 Reviews

97 %

of reviewers recommend Graham & Green Ltd

Company Reviews

Metrics

Info

4.9

Based on 5,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

About Graham & Green Ltd:

An independent family company proudly continuing the legacy for 50 years. In 1974, Antonia Graham opened the doors of Graham and Green’s first store in London’s bohemian Notting Hill. Since then, the family-run independent brand has become synonymous with eclectic furniture, hand-picked homeware and unique gifts sourced from artisans across the globe. With a mission to share the pieces that inspire them on their travels, husband and wife duo Jamie and Lou Graham passionately continue the legacy of 50 years to bring carefully curated designs to the modern home. Today, Graham and Green has four stores across London and the South West alongside a growing online business.

Visit Website

Phone:

01225418200

Email:

mailorder@grahamandgreen.co.uk

Graham & Green Ltd 5 star review on 3rd May 2025

Melissa

Tina

Vilma

Lesley

Graham & Green Ltd 5 star review on 28th April 2025

Louise

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The pot is beautiful, arrived quickly and looks just as it does on the website - however - the dimensions on the website are incorrect! The opening at the top is only 12cm and there is no part of the pot, top or bottom, that is 17.5cm, so I'm not sure where these figures have come from. So while I love the pot, the plant I need to go in it is too big for the pot.”

Helpful Report

Posted 2 years ago

“Ordered two Sunflower mirrors, both had misaligned spokes but one was particularly damaged around the mirror part. Customer Service were very efficient and helpful and we got a replacement very quickly. However, the new mirror also had very bent spokes, we spent considerable time, with pliers, making good the damage. They look good, but the overall quality not great, especially considering the price. Glad I didn’t pay full price.”

Helpful Report

Posted 2 years ago

“The pyjamas had a lovely print but the sizing isn't great. With only S/M and M/L to choose from it cuts out a lot of people's sizes. Had to return”

Helpful Report

Posted 2 years ago

“The lovely clock I've seen half the price you charge. Quite upset about that.”

Helpful Report

Posted 2 years ago

“The service was fine, but the product ( outdoor over table frame) didn’t fit my table and kept falling down. I think they should make it clear that the table edges need to be absolutely flat, mine are rounded so the grip didn’t fit”

Helpful Report

Posted 2 years ago

“First item arrived broken. Otherwise good”

Helpful Report

Posted 2 years ago

“hi there i think your products are fabulous i really do .....but what i find really unacceptable are your delivery options - i bought 2 x gorgeous animal face pencil pots recently for approx £32.00 and had to pay £6.99 for delivery (which is more than most companies charge in the first place) and then when i wanted to return one that i didn't like quite as much was told i had to pay another £6.99 to return it. This is truly outrageous - so for a purchase of £32 i had to pay £14.00 for delivery and return. When i rang to query this i was told that you were a small company - which is really not true. It really has made me consider whether i will buy from you online again. ginny”

Helpful Report

Posted 3 years ago

“I was disappointed with the sheepskin. I thought it would be thicker and more voluptuous given the price. The colour was also not as dusty as in the picture so maybe the pics are misleading. Ordering and delivery was good.”

Helpful Report

Posted 3 years ago

“The first Hetti Lamp was smashed to pieces on arrival despite the packaging, this was replaced promptly. However the replacement which was sent the quality was dreadful, the ears wouldn’t screw on straight so we’re pointing sideways, the lampshade was damaged and wouldn’t sit straight and level. Appalling quality for something that was fairly expensive. As a result of the delivery policy of not being able to deliver to a safe place I had to take a total of 3 days off waiting for couriers to deliver and collect. Also disappointed with the colour as it was very cream not grey/ off white as advertised. Unless you have a very tall surface to put this lamp on you will see where it screws into the top of the shade - not a good design. I would have given this just 1 star the only reason for 3 is the staff were very helpful.”

Helpful Report

Posted 3 years ago

“Quality products but you can find the same items elsewhere that haven’t been marked up anywhere near as much.”

Helpful Report

Posted 3 years ago

“Delivery was quick but the quality of the luxury safety matches I bought is pretty poor. Every match I’ve struck so far has cracked before lighting, even when I hold it near the tip. The design is beautiful but I’m not happy with the quality of the matches themselves.”

Helpful Report

Posted 3 years ago

“Really lovely products, worked as expected and delivered quickly but the amount of packaging was absurd, not very environmentally friendly unfortunately.”

Helpful Report

Posted 3 years ago

“I ordered the same two lamps in two different styles.unfortunatrlt the label on the box was wrong and I received the same lamp twice. There was no alternative available to exchange, so I ended up keeping both with one reserved as another present some day. Product was good and customer services team were quick to come back, but I have experienced this same situation previously and the item was exchanged.”

Helpful Report

Posted 3 years ago

“The product I bought (bed linen) was a completely different colour from the item on the website. I am a professional photographer and have a calibrated monitor but G and G didn’t seem to think the problem was theirs and didn’t apologise. It was so completely obvious to anyone with normal colour vision that the product was a different colour from the photograph - I even sent them a photo of the product on the manufacturer’s website and it was obviously different to G and G’s photo. To be fair they did pay for the return postage but I was a bit disappointed that they didn’t own up to the fault being theirs and there didn’t seem to be a way of leaving a review on the website so other people don’t make the same mistake.”

Helpful Report

Posted 3 years ago

“Our first product was faulty (one of the wooden legs seemed like it had been a return as it was rough and unfinished and unwrapped). The service was great to exchange it, the delivery people were excellent too. But then the replacement table was missing a coaster/foot as well. Given the table was another brand, it made me concerned that these are end-of-line or returned goods from other sellers. But the service was excellent thus far..”

Helpful Report

Posted 3 years ago

“the crackers looked beautiful but there were no jokes in them!!!”

Helpful Report

Posted 3 years ago

“Hi, I cannot give you more becos I live in Cape Town and you couldn't courier it to me. Hence it's sitting at my mothers flat in Maida Vale and it will only be next year I will be able to bring it back. So I haven't seen it in person. I've always loved your products. They're facinating. Hope my monkey light lives up to expectation once it's home in SA.”

Helpful Report

Posted 3 years ago

“Unfortunately the string of necklace lights only worked once and then not all the lights. Very disappointing ?”

Helpful Report

Posted 3 years ago

“Slow to despatch item, which was then damaged in transit by Royal Mail. Although I did eventually get my order I had to keep contacting them to chase up what was happening with my order and replacement of my damaged item. In all it took about a month from ordering to get an undamaged item delivered to me.”

Helpful Report

Posted 3 years ago

“The lamps aren’t quite as delicate as I’d thought -and the bulb holding part is a bit unstable. I had left it too late to return for a refund so have decided to preserve and try different smaller bulbs.”

Helpful Report

Posted 3 years ago

Graham & Green Ltd is rated 4.9 based on 5,790 reviews