Harlow Timber Group Reviews

Name: Harlow Timber Group
Address: 22 Hathern Rd, Long Whatton, Leicestershire
Rating: 4.62

4.6 Rating 1,232 Reviews

90 %

of reviewers recommend Harlow Timber Group

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About Harlow Timber Group:

At Harlow we offer a wide range of timber and associated products both through our network of branches and online for delivery nationwide. We also have timber manufacturing and engineered timber solutions and cater for both retail and trade customers from DIY projects to national house builder requirements.

Visit Website

Phone:

01509 274198

Email:

websales@harlowbros.co.uk

Location:

22 Hathern Rd,
Long Whatton
Leicestershire
LE12 5DE

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Harlow Timber Group 2 star review on 26th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Staff were helpful, order arrived on time, timber was good quality. Very pleased.”

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Posted 10 months ago

“Very professional and excellent quality product, will definitely use Harlow again.”

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Posted 10 months ago

“Helpful staff who very promptly corrected a mistake I made when placing my order.”

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Posted 10 months ago

“Timer not straight,feather edge panels damp.Delivery driver dropped items as soon as he could not where I wanted them.Only had one day to complete job so used the best of what I got.”

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Posted 10 months ago

Good morning, Thank you for ordering from Harlow Timber. We are sorry to hear there was an issue with your delivery. We can assure that that your order did not leave us in this condition, and due to the heat we are having may be the reason that the item has twisted while in transit. The Feather edge boards are kept out side on our yard, so they would be open to the elements. We were unaware of the problem, however if you contact us on our published email address: websales@harlowbros.co.uk our customer service team is on hand to deal with any issues, queries and concerns you have regarding an order. The team will be in touch to assist you rectify this issue. Thanks and take care Richard Harlow Timber Group

Posted 10 months ago

“Good quality timber which I used for my fascia. Fast delivery. Good job 👍👍👍”

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Posted 10 months ago

“Excellent service quality and price! 36m of fencing.”

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Posted 10 months ago

“Wouldn’t normally buy timber online - but - great price, prompt service, well protected and packaged - good quality.”

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Posted 10 months ago

“Great timber, early delivery and very helpful with adding to my order when I realised I would be short.”

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Posted 10 months ago

“Everything was fine.”

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Posted 10 months ago

“Quick easy purchase delivery was on time and ian the delivery driver was very helpful took his time and made sure I was happy with everything before he left”

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Posted 10 months ago

“Very speedy service Followed delivery instructions Very good”

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Posted 10 months ago

“The timber itself was pretty decent, soft wood joinery. But it was sellotaped all the way around the timber. Had to go and put it through a thicknesser to get all the tape and glue off the material. Should never put tape onto finished material”

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Posted 10 months ago

Good Morning, How are you? Firstly thank you for ordering from Harlow Timber, and we are pleased to hear that you found our wood to be of decent quality. Because this is a decorative or finished product we work hard to wrap this type of timber so that it does not get damaged in transit. We used cardboard corners and / or bubble wrap to ensure that your timber gets to you safely and without issue. We are sorry that a small amount of the tape used was adhered to the timber. We'd advise a cloth soaked in a little warm water will remove without damaging the product. If you do ever have an issue with any order the customer service team are on hand to assist by emailing: websales@harlowbros.co.uk or calling them on: 01509 274198. Whilst we did'nt hear from you in regard to this matter we very much hope to hear from you again when you have a timber requirement, and we wish you well with your woodworking project. Thanks and take care Simon Harlow Timber Group

Posted 10 months ago

“Trellis just what I wanted and well made. kept informed when delivery was and delivered on time”

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Posted 10 months ago

“Following up on my post, their customer services resolved the problem efficiently Thanks”

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Posted 10 months ago

“Great sturdy fence panels. Bought to finish off fence started by neighbours last year. Look great, really pleased. Was offered delivery a week earlier than expected, which was a welcome bonus! Excellent price too.”

Harlow Timber Group 5 star review on 30th July 2024

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Posted 10 months ago

“2 out of tge 6 lengths of the timber were warped and twisted”

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Posted 10 months ago

Good morning, Thank you for ordering from Harlow Timber. We are sorry to hear there was an issue with your delivery. We can assure that that your order did not leave us in this condition, and due to the heat we are having may be the reason that the item has twisted while in transit. We were unaware of the problem, however if you contact us on our published email address: websales@harlowbros.co.uk our customer service team is on hand to deal with any issues, queries and concerns you have regarding an order. The team will be in touch to assist you rectify this issue. Thanks and take care Richard Harlow Timber Group

Posted 10 months ago

“I have bought timber for small home projects a fèw times elsewhere and it is rarely right first time when buying online. Decking has too many knots, wood is warping and has splits etc. This time from Hatlpe Timber it arrived early was in great condition and made the job of replacing dome rotten wood in my home made balcony sunbeds, a quick,simple and easy project. Very happyBZź”

Harlow Timber Group 5 star review on 28th July 2024

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Posted 10 months ago

“Excellent service a pleasure to do business with. Thanks”

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Posted 10 months ago

“Would recommend Harlow timber, delivered when stated and for the items I purchased it was the cheapest and the quality is really good too, will buy from them again for my next project.”

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Posted 10 months ago

“I ordered online and did a mix of collect and delivered. Both were excellent service. The delivered timber was cut to size as specified.”

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Posted 10 months ago

Harlow Timber Group is rated 4.6 based on 1,232 reviews