Harlow Timber Group Reviews

Name: Harlow Timber Group
Address: 22 Hathern Rd, Long Whatton, Leicestershire
Rating: 4.62

4.6 Rating 1,232 Reviews

90 %

of reviewers recommend Harlow Timber Group

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About Harlow Timber Group:

At Harlow we offer a wide range of timber and associated products both through our network of branches and online for delivery nationwide. We also have timber manufacturing and engineered timber solutions and cater for both retail and trade customers from DIY projects to national house builder requirements.

Visit Website

Phone:

01509 274198

Email:

websales@harlowbros.co.uk

Location:

22 Hathern Rd,
Long Whatton
Leicestershire
LE12 5DE

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Harlow Timber Group 2 star review on 26th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My requirement was only for 1 length of Rosewood Sawn, It was an easy process to order online and I collected 4 hours later. The staff were efficient and after only 5 minutes from arriving to site I had my wood and I left.”

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Posted 8 months ago

“Really efficient, excellent pricing and delivered on the day it was promised. Highly recommended and will definitely be using them again”

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Posted 8 months ago

“Great quality timber and collection service from long whatton”

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Posted 8 months ago

“Very helpful, delivery was quick and packaged well, ordered a stair rail - few knots but that's expected, a straight piece, good price. Many thanks”

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Posted 8 months ago

“I highly recommend Harlow Timber. I had sleepers from them, really good service from order to delivery.”

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Posted 8 months ago

“Super helpful, went out of the way to deliver a non standard product to us”

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Posted 8 months ago

“Good product and helpful staff”

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Posted 8 months ago

“Ordered some lath timber for a fence project on 15/08/24 which was delivered on 23/0. Due to holiday and weather not able to start fence until 16/09 when I noticed Harlows had delivered wrong width of wood(there error). when I contacted Burton Branch manager refused to replace for correct size or give refund even though there error delivering wrong size. Apparently it was up to me to have noticed at of delivery. Perhaps they should have delivered the right size in the first place. Be careful what you get delivered to you as no subsequent comeback.”

Helpful Report

Posted 8 months ago

Good Morning, How are you? Firstly thank you for chosing Harlow Timber for your requirements, it's appreciated by the whole team. We were sorry to hear that you were not completely satisfied with your last order, and we have escalated this to the senior management team in the business making them aware of your experience. For any frustrations or issues with the service you recieved at our Burton branch we apologise, and whilst our branch manager at this location offered you a compromise this was unnaceptable to you, and we assure you that whilst we may not have lived up to your expectations on this occasion we strive as a business to offer best in class service to our valued customer base. We very much hope that we will hear from you in the future when you have further requirment for timber & associated products. Thank you and take care Simon Harlow Timber Group

Posted 8 months ago

“Slightly unusual item , buy very easy to order, very good quality, and everything delivered on time. Thank you”

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Posted 8 months ago

“Very friendly helpful service and the only place I found Oak rods at 2.1 mtr lengths. Would be great if they were to open up nearer Solihull”

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Posted 8 months ago

“Always gone to Harlows timber merchants to place an order, could not believe how easy it was to choose the products and order online.”

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Posted 8 months ago

“Good prices as well as fast delivery Can't fault.”

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Posted 8 months ago

“Ordered online and set the collection location as Nottingham. When the email receipt came through it said Long Whatton collection location, bit annoying but they gave me extra wood so all in all a good service.”

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Posted 8 months ago

“I was very pleased of the service the man who delivered all the wood was very helpful we put it neatly in the safe place”

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Posted 8 months ago

“Site easy to use, deliver on the day agreed, very helpful delivery driver. Excellent service all round”

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Posted 8 months ago

“Cutting service provided neatly and correctly cut boards. Well packaged and delivered in a timely manner.”

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Posted 8 months ago

“Ordering and paying on line was simple. You turn up nip in the office then down the yard to collect your timber excellent service all round.”

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Posted 9 months ago

“Fast delivery and well packed. Wrong product was sent first time (9mm instead of 12mm marine ply) but Harlow were quick to respond and send me the correct plywood, again with fast delivery.”

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Posted 9 months ago

“good price for the trellis i bought but driver wasn’t very helpful to my daughter when dropping it off for saying it cost £20.00 for delivery .”

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Posted 9 months ago

Good Morning, How are you? Firstly thank you for ordering from Harlow Timber, it's genuinely appreciated by the whole team. We were sorry to hear that you were not completely satified with the carrier service. The cost relfects our cost in safely getting this product to your required address, and we thank you for bringing to our attention your experience, and we will feed this back to our account manager. Thank you again for chosing Harlow for your requirements, and we very much hope to see you again when you have a timber or associated product requirement. Take care Simon Harlow Timber Group

Posted 9 months ago

“The wooden board I ordered arrived promptly on the day arranged and was exactly as ordered.”

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Posted 9 months ago

Harlow Timber Group is rated 4.6 based on 1,232 reviews