Harlow Timber Group Reviews

Name: Harlow Timber Group
Address: 22 Hathern Rd, Long Whatton, Leicestershire
Rating: 4.62

4.6 Rating 1,232 Reviews

90 %

of reviewers recommend Harlow Timber Group

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About Harlow Timber Group:

At Harlow we offer a wide range of timber and associated products both through our network of branches and online for delivery nationwide. We also have timber manufacturing and engineered timber solutions and cater for both retail and trade customers from DIY projects to national house builder requirements.

Visit Website

Phone:

01509 274198

Email:

websales@harlowbros.co.uk

Location:

22 Hathern Rd,
Long Whatton
Leicestershire
LE12 5DE

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Harlow Timber Group 2 star review on 26th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service ordered in afternoon arrived next day”

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Posted 7 months ago

“It's like pulling teeth, I don't think customer service is ever trained. Online order, saw wasn't working on the day of the order & first visit, then the offcuts weren't there when I collected.”

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Posted 7 months ago

Good Morning, Firstly thank you for ordering from Harlow Timber, it's genuinely appreciated by the whole team. We thank you for bringing to our attention your experience, and thank you for taking the time to discuss your order and experience with us. We listen to all feedback and it's very helpful when customers assist us with their thoughts and opinions. Our customer service team is on hand to assist with any issue or query on our published channels by giving us a call on: 01509 274198 or emailing to websales@harlowbros.co.uk. And if you ever have an issue we are ready and willing to assist. Thank you again for choosing Harlow for your requirements, and we very much hope to see you again when you have a timber or associated product requirement. Best wishes Harlow Timber

Posted 7 months ago

“Very good service from staff in office and cutting service.”

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Posted 7 months ago

“Excellent service very good staff in all departments. Dave Roberts”

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Posted 7 months ago

“Very good service”

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Posted 7 months ago

“Great company, Good prices & Very friendly helpfull staff. Thank you. Geoff Cooper”

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Posted 7 months ago

“Some of the lengths of wood I purchased are warped”

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Posted 7 months ago

Good Afternoon, How are you? Firstly thank you for placing your order for timber with Harlow. It's hugely appreciated by the whole team. Thank you for taking the time to leave feedback also. We were concerned to hear of your issue, but unfortunately can find no record of any communication with us to report a problem from you. If you ever have any issue with any order please do get in touch right away on our published contact details: websales@harlowbros.co.uk or call: 01509 274198. The customer service team is on hand to assist. Our Operations Manager will be making contact with you to discuss your issue today, and look toward a satisfactory resolution. Please accept the apologies of the whole team if you were not completely satisfied with the timber we supplied. Take care Simon Harlow Timber Group

Posted 7 months ago

“Good T&G nice & straight , great price , & delevery was quick , ticks all the boxes for me 👍”

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Posted 7 months ago

“First time I have used Harlow timber and the service was fantastic. The door I ordered arrived earlier than expected and the quality is exceptional.”

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Posted 7 months ago

“ordered picked up within a couple of days cut to the size i wanted.”

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Posted 7 months ago

“Ordered 2 weeks ago for delivery today . Arrived on time , very helpful delivery driver . Good communication from company . Excellent quality of materials.”

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Posted 7 months ago

“Used Harlows for many years . Service always good.”

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Posted 7 months ago

“Everything was went smoothly and the product arrived on a pallet in perfect condition. Tu”

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Posted 7 months ago

“The staff members at Coalville branch are particularly friendly, kind, helpful and yet totally professional and efficient. A hard working team.”

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Posted 7 months ago

“I came to your kidderminster branch to day looking for some replacement skirting board of the same profile, the young lady behind the counter and another member of your team tried all ways to help me out with out success, but that does not matter they both tried all ways and that what counts in my book to that end I will alway use harlows as my first port of call, you have some great staff thanks so much. Dave A.”

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Posted 7 months ago

“After having to source my materials the order arrived in good time as requested.”

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Posted 7 months ago

“Brillant service from Harlows, order deliveried on the day it was booked for. Well Done team Harlows Coalville”

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Posted 7 months ago

“Good products well delivered by friendly staff”

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Posted 7 months ago

“I’m just a diy’r but have used Harlows multiple times over the years. The product I have received has always been high quality, and the service, probably even better.”

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Posted 7 months ago

“Good price, first class service and flexible delievery options”

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Posted 7 months ago

Harlow Timber Group is rated 4.6 based on 1,232 reviews