“This company will take your money and run says #1 rated this must be a joke. Why they don't have any google reviews just there own. Stay away far away.”
“Glad you asked, so thoughtful....
1. The original order was delivered 2 days later than the 2-3 day window as described.
2. The order was "damaged" on delivery.
3. After 45 calls and over 4 hours of wait time, I finally got to your wonderful
outsourced customer service team that did an awesome job (that's a joke).
4. I asked for a replacement instead of refund....instead you resent the damaged
packages that had rotten strawberries, dead roses, and chipped champagne
glasses. How classy of you!
The WORST experience I have ever had online with any company. Spending $260+ dollars for this BS.”
“Basket had lots of missing items.
The items were all overpriced and it was still half full.
They claimed they put in substitutes but they didn't.
It's a scam company. They paid a company in the Phillipines to top up their Google reviews and they got pulled down eventually and now they are doing the same here.
Look at Trust Pilot and Better Business Bureau.”
“My mother ordered a surprise package for me.
The delivery company HAZELTON'S uses didn't call me and notify me only hours later, and the package left in the entrance to the building.
Meanwhile the package was stolen.
I tried to reach HAZELTON'S customer service but was noted that customer is accepting the risk of lost and stolen gifts/gift baskets, and a lot more "explanations" it is not HAZELTON'S responsibility.
Be aware when you order!”
“This company is a disgrace. Save yourself a lot of heartache and spend your money elsewhere. Delivered on the wrong day. Sent the hamper miles away from the delivery address with instructions for the receiver to travel there and pick it up themselves. Gave us the wrong tracking particulars and when they eventually reimbursed us had the audacity to deduct the delivery charges. Never again.”
“Like others, my Christmas gift basket order was made weeks ahead of time. It arrived 6 days late, and was delivered in cardboard boxes just left in their carport. I honestly think the recipients too were embarrassed to tell about of the state of the contents. No heads up nor apology from the company. Also, the company didn't post my honest review. Their own website's ratings default to 5 stars, even if you pick a lower number. Take your business elsewhere!”
“I have ordered the CHOCOLATE STRAWBERRY & MACARON GIFT BOX and the LARGE RED VELVET CHRISTMAS CAKE
Confirmed delivery: 12/23/2023 , Actual date of delivery: 12/28/2023 - everything rotted.
My emails are still unanswered...”
“Well, this is my second review of this company since they removed the review I posted on their website. They passed the buck on everything. The pie was attempted to be delivered 3 days before requested, then wasn't delivered at all and none of the contact numbers were used to confirm the address, then delivered almost a week late. Not only that, the final pie that arrived was smashed and mouldy and cherry. It was an order for a pumpkin pie. Both the courier company and Hazelton's did not do the most basic elements of their supposed services: on time delivery and delivering the correct item in good shape.”
“Sadly cannot get through to Hazeltons to leave any messages. It doesn't allow you to leave messages...just goes off. They only want to communicate by email.Packaging was terrible, and in bad shape. Food item was rotten. It is impossible to communicate with them.”
“We had ordered a gift basket of a jelly bean dispenser as a Christmas gift and they sent something completely different. They have horrible customer service and now we have to dispute the charge through our credit card company. This company is a scam… with low grade cheap products.”
“The hamper I ordered for my friend's first Christmas as a married couple was a disaster, which is very sad, as I was so looking forward to sending them something lovely. I am in the UK and they are in America. The hamper was not packaged sufficiently so the wine bottle smashed, and not only ruined the hamper experience, but also made the items unusable/ inedible. My friends had a hell of mess that arrived and couldn’t enjoy any of it. Instead of being gracious about this, the company were less than helpful and only prepared to replace the wine bottle! I’ve never experienced such terrible customer service in my life. I even had pictures and videos. They also didn’t make my redelivery a priority before Christmas so it didn’t arrive before the holidays and they refused to offer a goodwill gesture too. Simply amateurish, appalling, unfair, and short sighted. I urge anyone never to use this company. I couldn’t be less impressed. The communication on email between myself and “Rica” was very poor; they didn’t read the emails correctly and kept sending standard answers and not replying to the individual points raised. The process was time consuming and painful without the desired outcome. Simply poor and unacceptable.”
“This was the WORST online order I have ever made. This company doesn't warrant any stars but in order to post my review I am forced to list a star rating. I want to start off by expressing my disappointment with this company. I placed a fruit basket order for a family that just lost their mother. For the past four days I have been having to follow up with email inquiries about the status of my order given that when I called to inquiry I was put on hold over 3 hours, ultimately I would have to hang-up as I no longer stay holding. Although I would get responses back through my email inquiries, the information coming back to me was shocking. I was told they do not offer the option to schedule delivery on a specific day and that during peak delivery periods such as holidays, delivery deadlines may be extended to accommodate higher volumes. So basically my order is pushed aside due to higher volume orders? This explains why they said they cannot guarantee that my order would be delivered before or by a certain time of day. After numerous emails, my order was finally shipped out, sadly it was delivered on the day the family was to bury their family mother, unfortunately as a result of no one being home, the order was brought to a Hasty Market location for the recipient to pickup. This family just lost their mother, they are grieving and Hazelton's expect this family to drive to pickup an order that should have been delivered the following day? If they had delivered when they should have, someone would have been home to accept our fruit basket. To avoid further embarrassment, I drove to the Hasty Market, picked up the order and hand delivered to the grieving family. The onus of delivery should not have been on me.
This company's business ethic is appalling! I would stay very clear of this company, don't let their attractive selection of goods tempt you in ordering because you will regret it.”
“Maybe fine with pre set gift baskets by rubbish with flower arrangements. I understand there needs to be some seasonal availability adjustment, however the style and number of candles in the Christmas baskets we ordered where no where near comparable. Done waste your money!”
“I ordered a basket for my cousin in the states to be delivered December 22nd.2023. And as of yet not received it. This order was placed october 31st.. Disgraceful especially it being a christmas present”
