Name: Holzkern
Address: Autokaderstraße 33 / 11.3, Autokaderstraße 33 / 11.3, Vienna
Rating: 4.65

“My order never showed up and I have received no answer from any emails I have sent.”

08.01.2025

Hi Melani, thank you for your review. We are really sorry to hear that a problem with the delivery occurred. Unfortunately, we do not have any influence on the delivery process once your order is handed over to our shipping partner. We can assure you that it is also very frustrating for us when our customers have to wait longer to receive their uniques! Unfortunately, US customs have a lot of parcels to clear and our shipments are currently being held back by the Fish & Wildlife Department. Therefore, there are currently some delays, which are also highly disappointing to us. However, all orders should be cleared and out for delivery shortly. If you still have a question or concern that we can help you with, you are welcome to contact us via our service form here https://www.world.holzkern.com/en_world/faq/ or directly via our e-mail address hallo@holzkern.com. In our experience, the service form is the quickest way to reach us because it helps us to assist you in the best possible way based on the information you provide. Once again, we apologize for the inconvenience caused. Kind regards, The Holzkern Team

12.01.2025

“I was really looking forward to it; the whole website and product seem great! Unfortunately, I never received it! It might be a delivery issue, but I have contacted customer services twice and never received a response! I hope a refund.”

Hilfreich Melden

08.01.2025

Hi Adeline, thank you for your review. We are really sorry to hear that a problem with the delivery occurred. Unfortunately, we do not have any influence on the delivery process once your order is handed over to our shipping partner. We can assure you that it is also very frustrating for us when our customers have to wait longer to receive their uniques! Unfortunately, US customs have a lot of parcels to clear and our shipments are currently being held back by the Fish & Wildlife Department. Therefore, there are currently some delays, which are also highly disappointing to us. However, all orders should be cleared and out for delivery shortly. If you still have a question or concern that we can help you with, you are welcome to contact us via our service form here https://www.world.holzkern.com/en_world/faq/ or directly via our e-mail address hallo@holzkern.com. In our experience, the service form is the quickest way to reach us because it helps us to assist you in the best possible way based on the information you provide. Once again, we apologize for the inconvenience caused. Kind regards, The Holzkern Team

12.01.2025

“Did not receive my purchase and requesting a refund as soon as possible- very disappointed”

Hilfreich Melden

07.01.2025

Hi Grace, thank you for your review. We are really sorry to hear that a problem with the delivery occurred. Unfortunately, we do not have any influence on the delivery process once your order is handed over to our shipping partner. We can assure you that it is also very frustrating for us when our customers have to wait longer to receive their uniques! Unfortunately, US customs have a lot of parcels to clear and our shipments are currently being held back by the Fish & Wildlife Department. Therefore, there are currently some delays, which are also highly disappointing to us. However, all orders should be cleared and out for delivery shortly. If you still have a question or concern that we can help you with, you are welcome to contact us via our service form here https://www.world.holzkern.com/en_world/faq/ or directly via our e-mail address hallo@holzkern.com. In our experience, the service form is the quickest way to reach us because it helps us to assist you in the best possible way based on the information you provide. Once again, we apologize for the inconvenience caused. Kind regards, The Holzkern Team

12.01.2025

“Die bestellten Ohrringe waren bis auf 1 Paar sehr schön und wertig. Kundenservice ist leider mangelhaft.”

Hilfreich Melden

07.01.2025

Hi, vielen Dank für deine Bewertung. Es tut uns wirklich leid, dass du diese Erfahrung mit unserem Support gemacht hast. Wenn es ein Problem gibt, sind wir für unsere Kund:innen da und wir sind immer bemüht, eine schnelle und faire Lösung anzubieten. Nach einem Zahlungsproblem hat dich meine Kollegin beraten und dir eine Vorkassenrechnung mit Rabatt ausgestellt, damit du deine Bestellung so schnell wie möglich erhältst. Auf unsere Bitte, uns eine Zahlungsbestätigung zu schicken, hast du leider erst spät und nach nochmaliger Nachfrage reagiert. Dennoch haben wir deine Bestellung nach Erhalt des Screenshots sofort zur Bearbeitung freigegeben und dein Anliegen somit gelöst. Solltest du noch ein Anliegen haben, kannst du uns über unser Serviceformular hier https://www.holzkern.com/de/faq/ oder direkt über unsere E-Mail-Adresse hallo@holzkern.com kontaktieren. Das Serviceformular ist der schnellste Weg, um mit uns in Kontakt zu treten, weil es uns hilft, dir auf der Grundlage der bereitgestellten Informationen eine Lösung anzubieten. Bitte entschuldige die Unannehmlichkeiten. Liebe Grüße das Holzkern-Team

12.01.2025

“Le collier c'est cassé 2 jours après réception...”

Hilfreich Melden

07.01.2025

Bonjour Pauline! Nous sommes vraiment désolés que vous rencontriez ce problème avec le collier. S'il y a un problème, nous sommes là pour nos clients et nous nous efforçons toujours de proposer une solution rapide et équitable. Malheureusement, nous n'avons pas trouvé de message de votre part dans notre boîte de réception. Avez-vous contacté notre service après-vente à propos de ce problème ? Si vous ne nous avez pas encore contactés, nous vous prions de nous écrire afin que nous puissions vous proposer une solution adaptée dans les meilleurs délais. Vous pouvez nous contacter via notre formulaire de service ici https://www.holzkern.com/fr/faq/#service-form ou directement à notre adresse électronique hallo@holzkern.com. D'après notre expérience, le formulaire de service est le moyen le plus rapide de nous contacter car il nous permet de vous aider de la meilleure façon possible en fonction des informations fournies. Nous nous excusons encore une fois pour les désagréments occasionnés. Cordialement L'équipe Holzkern

12.01.2025

“Lieferung funktioniert nicht Keine Reaktion auf Mail Leider gab es auch auf meine 2-te Mail keine Reaktion Null Service…werde Fall an Paypal weiterleiten!!”

Hilfreich Melden

07.01.2025

Hi Torsten, vielen Dank für deine Bewertung. Es tut uns wirklich leid, dass du diese Erfahrung mit der Lieferung gemacht hast. Wenn es ein Problem gibt, sind wir für unsere Kund:innen da und wir sind immer bemüht, eine schnelle und faire Lösung anzubieten. Deshalb beantworten wir alle eingehenden Anliegen innerhalb von 1-5 Werktagen. Deine Nachricht hat uns am Donnerstag erreicht und eine*r meine*r Kolleg*innen wird sich in den kommenden Tagen auf diene Nachricht melden. Solltest du noch ein Anliegen haben, kannst du uns über unser Serviceformular hier https://www.holzkern.com/de/faq/ oder direkt über unsere E-Mail-Adresse hallo@holzkern.com kontaktieren. Das Serviceformular ist der schnellste Weg, um mit uns in Kontakt zu treten, weil es uns hilft, dir auf der Grundlage der bereitgestellten Informationen eine Lösung anzubieten. Bitte entschuldige die Unannehmlichkeiten. Liebe Grüße das Holzkern-Team

12.01.2025

“Montre renvoyer car trop grosse renvoyer il y a 3 semaines à mes frais et pourtant aucuns remboursement encore ! malgré un premier mail resté sans nouvelles je ne recommande pas”

Hilfreich Melden

07.01.2025

Bonjour Guy! Merci pour votre avis. Nous n'avons malheureusement pas trouvé de message à votre nom dans notre boîte de réception. En ce moment nous réceptionnons beaucoup de colis, c'est la raison pour laquelle le traitement des envois peut être plus long. De plus, les délais de livraison de la France vers l'Autriche peuvent durer jusqu’à un mois. Nous vous prions donc de patienter encore un peu. Nous voyons qu'entre-temps, nous avons remboursé votre commande. Vous devriez également avoir reçu un message séparé à ce sujet. :) Vous pouvez nous joindre via notre formulaire de service dont le lien est : https://www.holzkern.com/fr/faq/#service-form ou directement à notre adresse électronique hallo@holzkern.com. D'après notre expérience, le formulaire de service est le moyen le plus rapide pour nous contacter car il nous permet de vous aider au mieux, en fonction des informations fournies. Cordialement, L'équipe Holzkern

12.01.2025

“I HAVE NOT RECEIVED MY ORDER, NOR A REPLACEMENT ORDER, NOR A REFUND TO-DATE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!”

Hilfreich Melden

07.01.2025

Hi Thomas, thank you for your review. We are really sorry to hear that a problem with the delivery occurred. Unfortunately, we do not have any influence on the delivery process once your order is handed over to our shipping partner. We can assure you that it is also very frustrating for us when our customers have to wait longer to receive their uniques! Unfortunately, US customs have a lot of parcels to clear and our shipments are currently being held back by the Fish & Wildlife Department. Therefore, there are currently some delays, which are also highly disappointing to us. However, all orders should be cleared and out for delivery shortly. If you still have a question or concern that we can help you with, you are welcome to contact us via our service form here https://www.world.holzkern.com/en_world/faq/ or directly via our e-mail address hallo@holzkern.com. In our experience, the service form is the quickest way to reach us because it helps us to assist you in the best possible way based on the information you provide. Once again, we apologize for the inconvenience caused. Kind regards, The Holzkern Team

12.01.2025

“Very disappointed with customer service. The bracelet was a gift and I wanted to exchange it. Impossible to speak to someone. The message says a reply will follow in 3 to 10 working days. I decided to order the product my partner wanted instead and thought I would ask for a refund for the first one. The confirmation email going to my junk folder, I ended up placing 3 consecutive orders by mistake. I tried to rectify and cancel 2 straight away. Again, impossible to get in touch with anyone! I registered as a premium customer to access the advertised free return label online but it has not been possible to create a shipment. I am waiting to hear from the company about my queries...”

Hilfreich Melden

07.01.2025

Hi Catherine, thank you very much for your review. We are really sorry that you had this experience with your order. If there is a problem, we are there for our customers and we are always eager to offer a quick and fair solution. You have already been in contact with our customer service. We are very happy that your case turned out well and that we found a suitable solution for you. :) However, if you still have a question or concern that we can help you with, you are welcome to contact us via our service form here https://www.world.holzkern.com/en_world/faq/ or directly via our e-mail address hallo@holzkern.com. In our experience, the service form is the quickest way to reach us because it helps us to assist you in the best possible way based on the information you provide. Once again, I apologize for the inconvenience caused. Kind regards The Holzkern Team

12.01.2025

“Can not leave a review at this moment in time as all is in your handfs via the return package ,Which details are with you . see email sent December 2024 and still ongoing . You sent me a return label which I used and sent you all the details ,but todate no response from you . So will leave a review star etc when all completed but for now I must only wark a 1 star . R E Fisher”

Hilfreich Melden

07.01.2025

Hi Edwin, thank you for your review. We are really sorry that you had this experience with your return. After the delivery in Vienna, parcels are registered in our system within 5 working days. The processing time can vary between 1-2 weeks, during which we take a closer look at your returned models. In the event of a withdrawal, the refund will be made using the payment method you selected when ordering. With the various payment providers, the transaction may take a few days, but should be completed no later than 14 days after we receive your parcel. We will of course inform you via email. In the event of a warranty claim, we will send the model back to you after processing has been completed. You will of course also receive an email notification when the parcel is dispatched. May we ask you for a little more patience? :) Kind regards, the Holzkern team

12.01.2025

“De armband die ik gekocht heb was na een halve dag al kapot, ik heb hier melding over gemaakt maar geen reactie terug ontvangen.”

Hilfreich Melden

07.01.2025

Hoi Petra, bedankt voor je review. Het spijt ons echt dat je deze ervaring met de armband hebt gehad. Als er een probleem is, zijn we er voor onze klanten en we willen altijd graag een snelle en eerlijke oplossing bieden. Helaas konden we geen eerder contact met u vinden. Heb je al contact opgenomen met onze klantenservice over je probleem? We willen je vragen om contact met ons op te nemen via ons e-mailadres hello@holzkern.com zodat we je een passende oplossing kunnen bieden. We horen graag snel van je! :) Groetjes, het Holzkern Team

12.01.2025

“Insatisfait J'ai renvoyé mon achat mais n'ai pas été remboursé”

Hilfreich Melden

07.01.2025

Bonjour Cédric! Merci pour votre avis. Nous sommes vraiment désolés que vous ayez rencontré ce problème. Votre retour ne nous est pas encore parvenu. Dès que nous l'aurons reçu, nous le traiterons dans les plus brefs délais. Merci de votre patience. Les délais de livraison de la France vers l'Autriche peuvent durer jusqu’à un mois. Nous vous prions donc de patienter encore un peu. Si quelque chose vous semble étrange lors de l'envoi ou du délai d'attente, n'hésitez pas à nous contacter en joignant votre numéro d'expédition. Si vous avez encore des questions, vous pouvez nous contacter via notre formulaire de service ici https://www.holzkern.com/fr/faq/#service-form ou directement à notre adresse électronique hallo@holzkern.com. D'après notre expérience, le formulaire de service est le moyen le plus rapide de nous contacter car il nous permet de vous aider de la meilleure façon possible en fonction des informations fournies. Nous nous excusons encore une fois pour les désagréments occasionnés. Cordialement, L'équipe Holzkern

12.01.2025

“I have not yet received the gift I purchased. I’ve had tracking done by FedEx and they tell me that it’s been delayed by customs in California, presumably due to the wood that is in the product but that could not be confirmed. I was told that it could be 30-45 days before it’s released. So very disappointed.”

Hilfreich Melden

07.01.2025

Hi Diane, thank you for your review. We are really sorry to hear that a problem with the delivery occurred. Unfortunately, we do not have any influence on the delivery process once your order is handed over to our shipping partner. We can assure you that it is also very frustrating for us when our customers have to wait longer to receive their uniques! Unfortunately, US customs have a lot of parcels to clear and our shipments are currently being held back by the Fish & Wildlife Department. Therefore, there are currently some delays, which are also highly disappointing to us. However, all orders should be cleared and out for delivery shortly. If you still have a question or concern that we can help you with, you are welcome to contact us via our service form here https://www.world.holzkern.com/en_world/faq/ or directly via our e-mail address hallo@holzkern.com. In our experience, the service form is the quickest way to reach us because it helps us to assist you in the best possible way based on the information you provide. Once again, we apologize for the inconvenience caused. Kind regards, The Holzkern Team

12.01.2025

“I have not received my item due to incorrect address. The item has remained stuck with FedEx and I've been told to contact Holzkern to get this resolved. I'm still waiting on a reply. There is no phone number to call or a quicker way to contact someone from customer service.”

Hilfreich Melden

07.01.2025

Hi Kristle-Ann, thank you for your review. We are really sorry to hear that a problem with the delivery occurred. Unfortunately, we do not have any influence on the delivery process once your order is handed over to our shipping partner. We can assure you that it is also very frustrating for us when our customers have to wait longer to receive their uniques! You have already been in contact with our customer service and our colleagues will make sure that you receive your order of course. :) However, if you still have a question or concern that we can help you with, you are welcome to contact us via our service form here https://www.world.holzkern.com/en_world/faq/ or directly via our e-mail address hallo@holzkern.com. In our experience, the service form is the quickest way to reach us because it helps us to assist you in the best possible way based on the information you provide. Once again, we apologize for the inconvenience caused. Kind regards, The Holzkern Team

12.01.2025

“Sendung liegt seit über zwei Wochen bei FedEx und nichts passiert. Weder Holzkern, noch FedEx, reagieren auf meine Nachrichten und Anrufe. Von Holzkern kommen immer nur die gleichen Nachrichten ohne irgendeine Aktion. Katastrophaler Kundenservice.”

Hilfreich Melden

07.01.2025

Hi Simon, vielen Dank für deine Bewertung. Es tut uns wirklich leid, dass du diese Erfahrung mit der Zustellung gemacht hast. Wenn es ein Problem gibt, sind wir für unsere Kund:innen da und wir sind immer bemüht, eine schnelle und faire Lösung anzubieten. Wir haben dich um deiner Nummer gebeten. Da du uns diese jedoch über eine andere Mailadresse geschickt hast, konnten wir dies nicht sofort zuordnen und haben noch einmal nachgefragt. Wie du siehst waren wir also darum bemüht, das Problem so schnell wie möglich zu lösen, sodass du das Paket auch erhältst. Glücklicherweise konnten wir eine passende Lösung für dich finden. :) Solltest du noch ein Anliegen haben, kannst du uns über unser Serviceformular hier https://www.holzkern.com/de/faq/ oder direkt über unsere E-Mail-Adresse hallo@holzkern.com kontaktieren. Das Serviceformular ist der schnellste Weg, um mit uns in Kontakt zu treten, weil es uns hilft, dir auf der Grundlage der bereitgestellten Informationen eine Lösung anzubieten. Bitte entschuldige die Unannehmlichkeiten. Liebe Grüße das Holzkern-Team

12.01.2025

“I actually want a full refund as this item only arrived on the 4th of January. I only bought the item as there was a guarantee it would arrive before Christmas and in the end I had to buy a different gift for my wife. I will never use your site again.”

Hilfreich Melden

07.01.2025

Hi David, thank you for your review. We are really sorry that you had this experience with the delivery. If there is a problem, we are there for our customers and we are always eager to offer a quick and fair solution. Unfortunately, we could not find any previous contact with you. Have you already contacted our customer service regarding your problem? We would ask you to contact us via our email address hallo@holzkern.com so that we can offer you a suitable solution. We look forward to hearing from you soon! :) Kind regards The Holzkern Team

12.01.2025

“L orologio non corrisponde a quanto mostrato in foto...colori più sbiaditi ed in particolare il cinturino completamente diverso.”

Hilfreich Melden

07.01.2025

Hi Francesco, Thank you for your review. We are very sorry that the natural look of your model does not meet your expectations. Every single stone and wood is different and so is our jewelry. Hopefully you can understand that we have no influence on the structure and color of natural materials. Several pictures of different models are shown on our website in order to illustrate the uniqueness of the models. If you really do not like your received model, you can of course return it. Unfortunately, we could not find any previous contact with you. Have you already contacted our customer service regarding this? You can contact us via our service form here https://www.holzkern.com/it/faq/#service-form or directly via our e-mail address hallo@holzkern.com. In our experience, the service form is the quickest way to get back to us because it helps us to assist you in the best possible way based on the information you provide. We will be happy to look into this matter and help you in the best way possible! :) Kind regards The Holzkern-Team

09.01.2025

“Die Kette wurde bis heute nicht geliefert.”

Hilfreich Melden

06.01.2025

Hi Andreas, vielen Dank für deine Bewertung. Wir sind sehr bemüht, unseren Kund*innen die Bestellungen rechtzeitig zu übermitteln. Dass es dann zu Problemen beim Versand kommt, ist auch für uns sehr ärgerlich. Ich hoffe du verstehst, dass wir auf die Auslieferung keinen Einfluss haben und uns auf unsere Versandpartner verlassen müssen. Wenn es ein Problem gibt, sind wir für unsere Kund*innen da und wir sind immer bestrebt, eine schnelle und faire Lösung anzubieten. Unser Kundensupport hat dich bereits kontaktiert und ist nach deiner Rückmeldung weiterhin um eine rasche Lösung bemüht. Solltest du noch eine Frage haben, würden wir dich bitten, uns über unser Serviceformular hier https://www.holzkern.com/de/faq/ oder direkt über unsere E-Mail-Adresse hallo@holzkern.com zu kontaktieren. Das Serviceformular ist der schnellste Weg, um mit uns in Kontakt zu treten, weil es uns hilft, dir auf der Grundlage der bereitgestellten Informationen eine passende Lösung anzubieten. Bitte entschuldige nochmals die Unannehmlichkeiten. Liebe Grüße das Holzkern-Team

07.01.2025

“Never received the product that was ordered 12/16 and was supposed to be a Christmas gift.”

Hilfreich Melden

06.01.2025

Hi Christian, thank you for your review. We are really sorry to hear that a problem with the delivery occurred. Unfortunately, we do not have any influence on the delivery process once your order is handed over to our shipping partner. We can assure you that it is also very frustrating for us when our customers have to wait longer to receive their uniques! There is currently an issue with US customs which have too little capacities to clear all shipments in a timely manner. However, we have been assured that they will still be cleared and delivered shortly (yours included). However, if you still have a question or concern that we can help you with, you are welcome to contact us via our service form here https://www.world.holzkern.com/en_world/faq/ or directly via our e-mail address hallo@holzkern.com. In our experience, the service form is the quickest way to reach us because it helps us to assist you in the best possible way based on the information you provide. Once again, I apologize for the inconvenience caused. Kind regards The Holzkern Team

07.01.2025

“I never received my order. I sent an inquiry a few days ago and havent heard from anyone.”

Hilfreich Melden

06.01.2025

Hi Michelle, thank you for your review. We are really sorry to hear that a problem with the delivery occurred. Unfortunately, we do not have any influence on the delivery process once your order is handed over to our shipping partner. We can assure you that it is also very frustrating for us when our customers have to wait longer to receive their uniques! You have contacted us already and we have responded on the third business day after your inquiry. Please bear in mind that there were some holidays and a weekend inbetween. There is currently an issue with US customs which have too little capacities to clear all shipments in a timely manner. However, we have been assured that they will still be cleared and delivered shortly (yours included). However, if you still have a question or concern that we can help you with, you are welcome to contact us via our service form here https://www.world.holzkern.com/en_world/faq/ or directly via our e-mail address hallo@holzkern.com. In our experience, the service form is the quickest way to reach us because it helps us to assist you in the best possible way based on the information you provide. Once again, I apologize for the inconvenience caused. Kind regards The Holzkern Team

07.01.2025

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