“I ordered online. The delivery date shows Oct.19, 2023. The item was shipped today on Oct. 28, 2023. I still don't know when I will receive the item. I tried to use the home depot live chat. I have been waiting for 15 minutes, I am still number 10 waiting in line.”
“HOME DEPOT should work for us
INSTEAD they will continue selling bad products and angering the public
The company should be turned upsidedown and shake all the top brass out!
The other problem is all the unskilled staff!
Typically you can get good help in the paint department
Thats about it!
UNLESS you see an older person they usually can help better than the young people. THEY JUST HAVE NO CLUE sometimes about the department they are in!
Hired just to fill a position!
HOME DEPOT RETAIL STORE and you get FULL RETAIL PRICES!
RIDICULOUS lousy sale prices and dark ugly aisles
TERRIBLE displays
They are there just to exist and we have to tolerate that IN A RETAIL STORE!
Maybe the prices should be 30% less across the board to cover for the unskilled young workers.
I go only if necessary and usually walk out empty handed.
Sad it will always be like this
Some friends will never go in a Home Depot any longer.
Make room for a real home building centre.
HOME HARDWARE so much better!”
“My neighbour needed to retool her locks and was having a problem. We removed the lock and took to Home Depot to get a replacement. They were able to retool our existing lock for us! Magic! Thank you so much Mathew and co-worker for all your help! Love this store!!!!”
“We purchased carpet and installation from Home Depot many years ago had a terrible experience installers were rude we found out a few years later that they installed the carpet we ordered in the downstairs but the upstairs they installed a cheaper carpet that didn’t match the stairs. The stays comprised of small pieces of carpet patch together and the pattern didn’t match we had to replace the carpet and wanted to use our Home Depot credit card so we decided to give them another chance on the day of the installation no one showed up no one called us it took several days for anyone to get back to us when they did they said it was backordered. we were waiting to list our home and had to be delayed because of Home Depot then when we try to return our purchase of the carpet and installation we had to go to the store several times to get a refund we will never ever ever shop at Home Depot ever again”
“I bought a range, an over the range microwave and a fridge all Samsung, the fridge as soon as I plugged it makes a loud noise and I noticed did not cool properly so I called to reported to customer service within the 48 hours of delivery, unfortunately for me the agent that took my call did not recorded my complain since she transfer my call to someone else that supossed to call me back but that never happened and when I called them back it was outside the 48 hours and the agent Robyn told me so sorry but can’t not give you a new fridge so I had a technician that came and ordered a new piece that is broken in a brand new Samsung 16K fridge, calling directly to Samsung was worst since they totally ignored my call and my email complaining of the lack og quality control of that fridge. I should keep my old Amana fridge at least was not noisy and kept my food from perishing, last time I buy appliances from Home Depot.”
“I had a degrading experience at the Home Depot in Stoney Creek On. I was checking out with approx $600 worth of paint and other goods and was treated like a criminal by the associate who mocked and degraded me as I tried to check out. I am sorry I did not walk away and leave all the merchandise. I complained to a manager about the employee. She still works there. It has been my pleasure to bring my business to Lowes where I am treated more respectfully”
“Issues with getting a replacement box of damaged box of laminate flooring. Ordered 19 boxes of flooring, had to return one box damaged on skid in shipping process. Being special order, I ordered a new box the day before returning damaged one. Upon getting refund on my credit card for this one box, my order for replacement was cancelled. Again I ordered a replacement box. Notice came my order was ready for pickup. I arrived at the Homedepot order pickup desk and was feeling hopeful. Employees searched for 40 minutes while I waited for my 1 box of flooring . Could not be found, again reordered. Again and had my fingers crossed when email came in for pickup. Waited 30 minutes again there was a search on in receiving for 1 box of laminate flooring. Hooray! It's here , but not so fast.. this box of laminate flooring arrived package torn open all boards damaged. 😫 Meanwhile my flooring project sits and waits for this last box of flooring that has been ordered 4 times. I am being very generous giving the Homedepot Canada 2 stars. Worst service ever .Shipping and receiving really needs to get its act together. I month wait for this replacement box is unacceptable. My flooring project waits completion.”
“Worse Service and charged higher than COSTCO and other competitors.. Be aware of the HIDDEN COST after the installation.
I wish I can give a zero star.
I got Gas Water Heater installation and service from Home Depot and very disappointed. This is the last time I use Home Depot Home service.
Home Depot sub-contract to Aire One Heating & Cooling. The service guys are unprofessional and careless. The thing was when he performed the gas line, he did not turn the gas vale off before he cut the pipe. Lucky, the other guy remind him. Otherwise, I don't know what will happen. Just imagine!!!
The second thing is the Home Depot quoted me one way and charged different price which is over $300 more than what we agreed on. We tried to call Home Depot Home Service numerous times, but problem never solved!
VERY DISAPPOINTED AND UNHAPPY CUSTOMER.”
“We had issues with out counter top. The supplier would not acknowledge our calls. After reaching out to Home Depot, Chrystal Masse was assigned our case. Thank you Chrystal for providing great customer service. The countertops have been replaced and they look great.”
“Went into the Leslie and John Brichal store Richmond Hill, Ontario. Was helped by Moran. He went out of his way to help me fill in a pre online order. Spent a lot of time searching for the items I wanted to purchase. He was very patient and caring and made my customer experience nice and easy.”
“Hello
Actually my review on the Ryobi
40V lawn mower experience I have purchased at Home Depot last year , I had a a very bad experience with Ryobi , but the management team Katherine and Jeremey made it up for me by replacing the product , they went out of their way to make me happy and to ensure a beautiful customer experience, thank you so very much for your efforts, much appreciated. Nicolas”
“I ordered work gloves online and got the usual estimated 3-4 days for arrival. I text them on day 3 for a status update as there was NO movement. Was told it will be shipped on day 7. I called on day 6 and spoke to agent. She said there is no movement snd she will escalate the issue and i should here back from someone with 48 hours. Within 2 hours i received an email that it was cancelled. What a waste if time. Why have an online system and status tab when it doesnt work. They have no customer service whats so ever. I hope i get my money back. That will be another story”
“Ordered an item online. My credit card was charged ( not a hold)but the item was never sent to me. 5 days later, my card was again charged ( again, not a hold). The item was still not sent to me. I escalated this complaint ( took 3 hours to explain ) and also cancelled my order because I was afraid they would charge my card a third time when they actually shipped the item. Another 5 days later, they have charged my card again, even though I have an email from them confirming I cancelled the order. I am now out almost $500, have no item and they have a case open but don’t give me any updates or refunds. I had to cancel my bank card to stop them from charging me a fourth time.”
“If I could give a 0 I would. My recent experience with the Brampton Great Lakes Home Depot was terrible. The staff in the garden centre don't know what they are doing. You ask for help to load something and no one shows up. Very poor customer service.”
“Ron is a terriable man with poor character. He was susposed to hold a product for me instead sold it. Customer service is pooor poor I would never shop here again. Ron especially should be fired.”
“Amazon is faster, better service, and doesn't cheat you like Home Depot.
Friendly staff at our😩 location, but not much in stock at any location so they tell you to go to their website. Do not enter any personal information or sign up to the home depot website. The website is broken and gives random errors and different failed options every time. One time it said they could not deliver to my home. One time it said they could not deliver to the store. After trying to place an order they said my (good) credit card was bad. Then they tried to make a $0 charge on my card. They sent an email saying the order would be cancelled. I phoned and waited several hours in a hold queue, and asked to confirm the order was cancelled. The rude man hung up. The website recommends SMS chat, so I did that. I confirmed a third time by text that the order was cancelled. Suddenly today, I got email that they had shipped the cancelled order. Checking my bank, now they have tried to charge the full amount for the cancelled order. Long before they changed their mind and unilaterally tried to uncancell the order, I had already ordered from Amazon, had it delivered, and had it installed.
Stay away from Home Depot. They act as if they are trying to desperately grab money without providing goods before they go bankrupt.
Anybody need to join in a class action suit?”
“Bought washer and dryer from the home depot
Bought washer and dryer from the website on may 27th, delivery for june 9th. Received an email saying the payment did not go trough. Call them. The person told me that this happen sometimes and that he needed to create a new order and then take payment by phone. No problem and delivery was to be on june 2nd. He repeted this multiple time. Took a long time but worked. Took a day off from work and no delivery!!!! Called customer line to be on-hold for littarilly for hours yesterday to give up and call the store who did really not seem to care and sent me back to the line where you get put on hold for hours! Trying now to get reimbursed and i have been waiting on line for an hour already. Never buying there again for sure. Costing me a day of work, no washer and dryer, at least I have the day of to spend on the phone to get reimbursed”
“Don't buy any renovation warranty products from home depot. Please see their reply below after 3 months asking several proofs.Ticket # 5226964
The Home Depot does not provide any warranty on products manufactured by a third party, this is common with most retailers.
Regards,
Chantel Mellows
Executive Escalations
The Home Depot Canada | Contact Centres
1.800.910.6704 ext.10023
www.homedepot.ca”
