“I hesitate to award them even one star. In common with other reviewers, I was tricked into believing that my appliances had reached the end of their
manufacturers warranties -foolish of me to fall for it. They are just a money collecting agency, farming out the repairs to various other organisations who are demanding that I take a day off work to receive their first visit, always followed by a second visit, requiring a further day off work. Better to find A local tradesmen to do the job.
The only repair I asked them to do after going through their day off work process, waiting three weeks to hear from them again, then parts are not available, so I was offered £300 vouchers from curries in place of a new fridge. Unsurprisingly, no vouchers, more calls to them, apologies, vouchers on the way, three months on and still awaited
Will they answer the phone, experiencing high volume of calls, obviously from disgruntled customers, leave your number and they will return the call, done this five times in 24 hours, and I’ve just sent them an email, expecting no response and will have to go to the ombudsman”
“Took out the policy which I understood to be £76 for two years. Payment taken £76 a year was not happy. Phoned and woman was very sarcastic telling me I didn’t hear very well. I gave up explaining
my washer did break down it’s only 30 months old Engineer came out. Put hand in drum wheel bearing no heater new drum required wow new washer ordered but I have to pay delivery of £41.40! Then they took delivery money out four times !!! Do not go to home shield. Use Domestic and general great service from D& G”
“No stars... SCAM! They cold called to extend my expired warranty on my washing machine. He asked me to go through security, i replied i will not be confirming any personal details. He said that calls are recorded.. Ok.. He proceeded to offer me an opportunity to extend the warranty on my washing machine, I asked him what washing machine I have, he replied with BEKO... I told him i have never owned a BEKO.. He hung up!!! HOW RUDE!!! Lying cheating chancers of a company. Unfortunately they often have the opportunity to get away with it if people dont know to ask the right questions.”
“Rubbish! Called me half an hour ago and treated me as though I was a simpleton because I’d thought they were offering a free service. The sarcasm from the woman was blatant. I have the impression that I was not the simpleton in the exchange. Trashy customer service .”
“An absolute nuisance. Called me at random and I answered to receive a voice message asking ME to call THEM back. I am not a customer and have no connection with them! ABSOLUTELY ANNOYING SPAM !”
“Scammers and pushy. Heard them on the phone to my Wife earlier. Told her to tell them to go away and leave us alone. An expensive product and do not appreciate these companies cold calling aggressively. Do not engage with this so-called company. 4 Dec 2019.”
“I have had exactly the same calls, as others, lots of them!!! stating my washing machine warranty was due to expire & they could do me a great deal, £19 a month for 2 years, I explained I was recovering from spinal surgery & I didn't want to do this as this time, the man kept going on telling me it won't take long & then they would leave me recover, stupidly I agreed & gave my details just to get rid of him.
I received all the paperwork from 'Homeshield Direct' a couple of weeks ago, policy number on the paperwork too!!.
Have since spoken to my son who had mentioned the policy was due for renewal & said I had sorted it out, he went nuts, said it was with Domestic & General & was only £6 a month!! I've cancelled the direct debit but the paper work starts I had a 14 day cooling off period from date of policy which has obviously run out now.... Will have to wait & see what happens next.”
“they rang me about my washing machine, sounded like a good deal UNTIL the guy said that I would have to pay it in 12 or 24 moths NOT over 3 years as they gave the monthly price.
I found it hard to get rid of this guy so please be careful as it sounds too good to be true.”
“Kept cold calling my elderly unwell sister on a regular basis, despite her asking the caller to stop ringing her. They agreed to do this but the calls kept coming. She is registered with the Telephone Preference Service (TPS) so they shouldn't contact her. If they ring you and you are registered with TPS ring 0207 2913320 and report them. Home Shield Direct Ltd said she must have done a survey online or by phone. She hasn't got a computer and never does phone surveys.”
“Phone call after phone call if I wanted my good insured I'd call a better company than yours STOP calling me otherwise I'll report you for harassment”
“Heads up guys Scam Alert, Part two
Heads up guys. SCAM ALERT
This morning I had a call from a guy saying he was from a company called HomeShield direct, calling about my Washing machine that was now out of warranty, he explained he had spoken to my wife and she said I deal with all that. He went on to tell me that there was a three year warranty that was on special offer this week, instead of £90 a year he could offer it at £70 per year. I terminated the call, our washing machine is 4 months old and has a 5 year warranty plan.
All I am pointing this out to you guys for is that it is so easy to forget something like a washing machine or fridge and think that it might be warranty ended then pass your card or bank details to this lowlife.
I contacted the seller of my machine and explained they said my 5 year warranty was in place and paid for, the price was £87 for 5 years, Hoover the makers of the machine do a similar warranty for £4 a month, so why would anyone in their right mind want to sign up to what might be a SCAM or certainly a way, way overpriced insurance when their are so much better deals in the marketplace.
Got to give this outfit a heads up for trying/ Today 04/10/19 my wife and I were driving home when her phone rang it was The Scam company HomeShield Direct again, different person, they told us that the call would be recorded for training purposes, so I put my phone on record to do exactly what they were doing recording everything that was said.
They went through exactly what they did yesterday just mentioning we had a washing machine, the script went on for a few minutes then my wife asked when did our warranty run out, the reply I have not got that to hand I will ask my manager, after a minute or two the girl came back telling us that we should not worry as we had only a years manufacturer warranty and that must have run out by now, my wife then was asked if there was any problem with the machine, she explained that there was a fault on the drum, she was told by reply "Not to worry" "shall we go ahead with the insurance"? the cost will be £75 per year for a 3 year contract paid up front. The girl was on the phone for a good 10 minutes (to us that is 10 minutes they cant scam someone else) My wife said she would have to check our warranty at home, we were told not to worry you can cancel if there is a problem.
It was time to stick the knife into this shower of dog Poo, My wife asked where they had got the info to contact us about the machine, she was told from the manufacturer, they give us info when a machine comes to the end of its warranty. Well HomeShield Direct they do not and you did not have that information you are liars, cheats, a cowboy outfit ripping off people by telling lies over the phone, my wife told the girl our machine was 4 months old, had no problems and we had taken out a five year contract for repairs both labour and parts, the phone went quiet, the girl then had the front to ask if we had other white goods that needed insurance, not through you HomeShield Direct, you are a dodgy company a set of Scam artists, and we have all the proof to prove it now.
I see you have appealed my review on Trustpilot, whatever Trustpilot decide is good with me as I have always reviewed honestly and with supporting evidence, This only one of many social media sites that I put this report on, trust me there are at least another 15 out there, you can run, but you have no where to hide.”
