Name: IgluCruise
Address: 165 The Broadway, Wimbledon, London Borough of Merton
Rating: 4.78

“Wish I could give no stars. Will never book with Iglu again. Over 6 month wait for our refund. Very unhelpful on the phone when trying to get some idea of how long our refund would take. Only got our money back after we had started proceedings to recover the money via our credit card.”

Helpful Report

Posted 4 years ago

“Disgusting company. 854898- still no refund, lied to us throughout. Absolute con artists, avoid like the plague”

Helpful Report

Posted 4 years ago

“Iglu have yet to refund my money from a cruise that was cancelled. 90 days I have waited and still no idea when I will see my money. They send generic emails, they lie and they make excuses. Do not use this company.”

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Posted 4 years ago

“Covid made life difficult , Iglu made matter worse 134 days for me like hundreds of other we cannot get our due refunds , join us on Facebook Iglu refunds group , contains useful facts on how to tackle this inept company”

Helpful Report

Posted 5 years ago

“would never recomend iglu although i would have previously having booked with them before i had no hesitation in using them again, unfortunately my experience this time time round has me vowing never to use them again i was repatriated from my cruise on the 13th of march and iglu has never been in touch with me except to send generic replies to my emails or facebook messages it is 174 days and counting with no refund, so disappointed in iglu which in my opinion was a reputable company but will never use again booking ref;910457”

Helpful Report

Posted 5 years ago

“Everything fine until the time came to refund our money for the cancelled cruise. They have delayed, stalled and frustrated over 700 customers that I know of. See Facebook - Iglund refund group. We are still waiting for OUR money after over 100 days days! The senior directors don't care about customers, only lining their pockets with interest on money that does not belong to them and paying themselves a nice monthly salary. ABTA have been of very little help...whats the point in having this as a benefit of booking when they seem not to care either!”

Helpful Report

Posted 5 years ago

“If only I could rate 0 stars! Never before have encountered such a useless, incompetent organisation. On the 3rd April following Royal Caribbean cancellation of our cruise (3rd May 7 nights) I requested through Iglu a full refund. The 90 day time stated I accepted as the refund would have to come from Royal Caribbean to Iglu before being past onto us, with the pre-booked excursions being directly refunded from Royal Caribbean. Throughout May and June 3 random amounts of money were drip fed directly from Royal Caribbean into my bank account. When I again contacted Iglu (22nd June) to ask why this occurring, they were horrified that Royal Caribbean were refunding me directly, as it meant no monies were being past through Iglu. Acknowledging that there was still an outstanding amount to be refunded, Iglu again insisted on yet further time to pay (around 30 days), and this time the outstanding monies would be refunded via themselves. To date this has taken 17 weeks, and we are still awaiting a further amount of £583.72. Iglu's own website states that Royal Caribbean refunds will be completed in 45 days. Contacting Iglu is extremely hard work, unanswered emails (via their website as no direct customer service email), limited opening hours coupled with long telephone waits only for their staff to read through the notes and throw out empty assurances that your concerns (in this case refund) will be looked into. There is little evidence of any drive from Iglu to pursue these cruise companies hard for a prompt and full customer refund. I echo what others have said, in the case of Iglu / Royal Caribbean the customer is the last link in the chain, despite personal hardships under these difficult times, refunds are being withheld to keep these incompetent companies afloat. I urge everyone who reads these reviews, NEVER EVER BOOK THROUGH IGLU, THEY DESERVE TO FAIL!”

Helpful Report

Posted 5 years ago

“If only I could rate 0 stars! Never before have encountered such a useless, incompetent organisation. On the 3rd April following Royal Caribbean cancellation of our cruise (3rd May 7 nights) I requested through Iglu a full refund. The 90 day time stated I accepted as the refund would have to come from Royal Caribbean to Iglu before being past onto us, with the pre-booked excursions being directly refunded from Royal Caribbean. Throughout May and June 3 random amounts of money were drip fed directly from Royal Caribbean into my bank account. When I again contacted Iglu (22nd June) to ask why this occurring, they were horrified that Royal Caribbean were refunding me directly, as it meant no monies were being past through Iglu. Acknowledging that there was still an outstanding amount to be refunded, Iglu again insisted on yet further time to pay (around 30 days), and this time the outstanding monies would be refunded via themselves. To date this has taken 17 weeks, and we are still awaiting a further amount of £583.72. Iglu's own website states that Royal Caribbean refunds will be completed in 45 days. Contacting Iglu is extremely hard work, unanswered emails (via their website as no direct customer service email), limited opening hours coupled with long telephone waits only for their staff to read through the notes and throw out empty assurances that your concerns (in this case refund) will be looked into. There is little evidence of any drive from Iglu to pursue these cruise companies hard for a prompt and full customer refund. I echo what others have said, in the case of Iglu / Royal Caribbean the customer is the last link in the chain, despite personal hardships under these difficult times, refunds are being withheld to keep these incompetent companies afloat. I urge everyone who reads these reviews, NEVER EVER BOOK THROUGH IGLU, THEY DESERVE TO FAIL!”

Helpful Report

Posted 5 years ago

“Do not use the company. We all know these are dreadful times just now with the COVID pandemic what we don’t need is the added stress of waiting for our refund from a cruise which should have happened on the 5th April. Terrible communication. If you don’t believe me look at Trustpilot Facebook Igu Action group. Planet Cruise Trustpilot. Still waiting for our refund 30/07/20 Thank you for reading this.”

Helpful Report

Posted 5 years ago

“Waste of time company got a written quote, phoned same day to book and was told after a long wait I would have to pay 25% more if I wanted to book”

Helpful Report

Posted 6 years ago

IgluCruise Reviews