Name: In The Light Urns
Address: 7143 West Pershing Ct., Visalia, Visalia
Rating: 4.71

“Good quality and fast shipping”

Posted 2 years ago

Hi Tara, Thank you for taking the time to leave such a positive review! We're thrilled to hear that you are satisfied with the quality of the urn and our shipping speed. Our team works hard to ensure that every product is crafted to the highest standard and that your orders reach you as quickly as possible. Your acknowledgment is truly rewarding for us. If you have any further needs or inquiries, please feel free to contact us. We're always here to help. And, if you ever need anything else in the future, remember that we're just a message away. Thank you once again for choosing us for your important purchase. Take care! Susan Fraser

Posted 2 years ago

“Thankyou so much received it today ..”

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Posted 2 years ago

Hi James, We're absolutely delighted to hear that your urn has safely arrived and that you're pleased with it. Knowing that our product has met your expectations means a great deal to us. If you have any further needs or questions, please don't hesitate to reach out. We're here to assist you. Thank you once again for choosing our urn for such an important purpose. Your trust in us is deeply appreciated, take care! Susan Fraser

Posted 2 years ago

“Love the wolf head pendant! Lovely detail, real heft to it. Would have bought a chain but not feeling the claw clasp.”

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Posted 2 years ago

Hi Pauline, Thank you so much for your wonderful feedback on the wolf head pendant! We're thrilled to hear that you appreciate the detailed craftsmanship and the quality of the pendant. Regarding your comment on the claw clasp, we truly value your input. We strive to offer a variety of options that cater to our customers' preferences. I'll pass your feedback to our design team for consideration in future designs. Meanwhile, if you're still interested in a chain, we have a few different clasps available. Perhaps one of these might suit your taste better. Again, thank you for choosing our product and for taking the time to share your thoughts. Your satisfaction is our top priority, and we hope to continue providing products that meet your expectations. Susan Fraser cs@inthelighturns.com (800)757-3488

Posted 2 years ago

“I've waited some time to purchase an urn for my husband's ashes. Traditional urns were just not right. I happened on The Light Urns site and found a beautiful pottery style urn. The purchasing process was easy. Urn arrived very well packaged. It was just as pictured and will provide a lovely resting spot for my loved one.”

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Posted 2 years ago

Thank you so much for your 5-star rating, Cynthia! We are so happy that you were able to find the perfect urn for your husband's ashes and that the purchasing process was easy and painless. We really appreciate your kind words and we hope that you can find peace in the knowledge that your loved one has a beautiful resting spot. Take care! Susan Fraser

Posted 2 years ago

“The necklace I ordered for my son was beautiful!! It was wonderfully crafted and held a good amount of ashes!”

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Posted 2 years ago

Thank you so much, Amanda, for your 5 star rating of In The Light Urns! We are so pleased to hear that you were pleased with your purchase! We appreciate that you enjoyed the beauty and craftsmanship of the necklace and that it held a good amount of ashes. Thank you for your kind words! If you have any questions, please let us know! Take care! Susan Fraser

Posted 2 years ago

“I love my urn necklace, which was easy to fill. Wear it everywhere except the shower.”

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Posted 2 years ago

Thank you so much for your 5 star rating of In The Light Urns. I'm so glad you love your urn necklace - it's great for being able to carry a special memento wherever you go! It's also so easy to fill, which makes it that much easier to wear it everywhere except the shower. If you have any questions, please let us know! Take care! Susan Fraser

Posted 2 years ago

“After ordering what appeared to be a nicely painted urn through Amazon and then getting a very badly painted (nothing like the picture) urn I was forced to go back online and search again to find an acceptable urn. A few days later this urn showed up on the 'In The Light Urns' website. The 'Whale Tail' medallion seemed like the perfect understated thing for my mothers cremains. After choosing what text that I desired to have added to the urn, one call to your company to work out how it was to be placed turned out to be a nearly pleasurable experience working with Andrew. You have all done an utterly FANTASTIC job! SO TASTEFUL! Not to mention the reasonable cost and the patience and kindness of ALL of the employees that I dealt with any time I called (out of curiosity to see how things were going). I will be recommending this company and its services to anyone who may need an urn and also the crematory that has handled my mother. Thanks so much!! Dan R.”

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Posted 2 years ago

Hi Daniel, We are profoundly moved by your heartfelt review and your journey to find the perfect urn for your mother's cremains. We're truly honored that you chose our "Whale Tail" medallion urn, and we're delighted to hear about your positive experience with our company. Andrew and our entire team strive to provide the best service possible, and your kind words are a testament to their dedication. Your satisfaction and comfort during this difficult time mean everything to us. Thank you for not only appreciating the quality and tastefulness of our products but also recognizing the reasonable cost and the patience and kindness of our team members. Your recommendation to others and to the crematory that handled your mother is a tremendous honor. If you ever need further assistance or if there's anything more we can do for you, please know that we are here for you. Once again, thank you for choosing us, and we extend our heartfelt condolences to you and your family. Susan Fraser

Posted 2 years ago

“The Ornaments turned out great. Shipped fast too”

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Posted 2 years ago

Thanks so much for your 5 star rating, Daniel! We're so pleased to hear that the Ornaments turned out great and that they shipped fast too. We appreciate you taking the time to review us. Take care! Susan Fraser

Posted 2 years ago

“Great service and product exactly as pictured. Beautiful urn for my dear wife's remains.”

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Posted 2 years ago

Thank you so much David for your kind words and your 5 star rating! We are so glad that our service and product met your expectations and that you were pleased with the beautiful urn for your dear wife's remains. We appreciate your feedback! Take care! Susan Fraser

Posted 2 years ago

“I was very impressed with the beauty of the stand and the name plate.”

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Posted 2 years ago

Thank you so much, John! I'm so glad that you were very impressed with the beauty of the stand and the name plate. Your five-star rating of In The Light Urns means a lot to us! Take care! Susan Fraser

Posted 2 years ago

“It was just what I ordered. Thank you to all the technicians who were responsible”

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Posted 2 years ago

Thank you so much, Stephen, for your 5-star rating of In The Light Urns! We are thrilled to know that the product is just what you ordered. We'd like to also thank all the technicians who contributed to the successful delivery of the order. Your kind words of appreciation are highly valued! Take care! Susan Fraser

Posted 2 years ago

“I ordered this on behalf of my grandfather when my dad suddenly and tragically passed away. I was so scrambled that I forgot to select to add a picture, but I emailed customer service and they were happy to add the photo for me. The urn is beautiful, my daddy loved music and movies and this record player urn was the perfect way to memorialize him. Thank you for making such an awful time just a little more bearable. Highly recommend this company, they are great! - Corrine Watts”

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Posted 2 years ago

Thank you so much for your kind words and 5-star review, Lawrence! I am so grateful to hear about your positive experience with In The Light Urns. To know that we were able to make a difficult time even just a little more bearable is incredibly touching, and we are lucky to have had you entrust us with such an important task. Take care! Susan Fraser

Posted 2 years ago

“My husbands urn turned out amazing. He would have approved. I was able to get his urn in time for my husband’s celebration of life. I would highly recommend getting an urn from in the light urns. Thank you again for all ur help. My husband urn was the black wooden urn with his marine seal and his picture in his blues. Looked amazing.”

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Posted 2 years ago

Hi Mary, We are deeply touched by your kind words and grateful for the opportunity to provide an urn that honors your husband's memory so beautifully. It means a lot to us to know that the black wooden urn with the Marine seal and his picture resonated with you and would have been approved by him. Our team takes great pride in crafting these meaningful memorials, and it's truly heartening to hear that we could deliver it in time for the celebration of life. Thank you for recommending us. If there's anything more we can do for you, please don't hesitate to reach out. Our thoughts are with you during this time. Susan Fraser

Posted 2 years ago

“Staff were very helpful and friendly. Great product and the perfect resting spot for my brother! I couldn’t”

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Posted 2 years ago

Hi Mathew, Thank you so much for your kind words and for choosing our urn for such an important role. We are deeply honored to provide a resting spot for your brother. Our team is committed to offering supportive and friendly service during these sensitive times, and we're glad to hear we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. Susan Fraser

Posted 2 years ago

“everything was exactly as ordered, when i needed to contact someone they were very quick to respond and resolve my issue. also the urn i was supposed to recieve in 3-4 weeks i received in 1. absolutely love this company!!!!!”

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Posted 2 years ago

Hi Nicole, We are so grateful for your wonderful review and are thrilled to hear that everything was exactly as ordered. It's our utmost priority to provide prompt and helpful customer service, so knowing that our team was quick to respond and resolve your issue is truly rewarding. We're also delighted to learn that the urn arrived much sooner than expected. Your satisfaction and kind words mean the world to us. Thank you for your love and support for our company. It's customers like you who make our work so fulfilling. If there's anything else we can do for you in the future, please feel free to reach out. Thank you again for choosing us! Susan Fraser

Posted 2 years ago

“Loved the choice, quality and ease of ordering.”

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Posted 2 years ago

Hi Francisco, We are incredibly grateful for your positive feedback and thrilled to hear that you loved the choice, quality, and ease of ordering. Our team works hard to provide a wide selection of high-quality products and to make the ordering process as smooth and straightforward as possible. It's heartening to know that we were able to meet your expectations in these areas. Your satisfaction is our top priority, and your kind words are a wonderful affirmation of our efforts. Thank you for choosing us and for taking the time to leave this review. If there's anything else we can assist you with, please don't hesitate to contact us. Susan Fraser

Posted 2 years ago

“I am extremely pleased with the Urn for my mother,…..shipping in time for memorial was perfect as well as the engraving”

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Posted 2 years ago

Hi Shannon, Thank you so much for sharing your experience with us. We are deeply honored to have had the opportunity to provide the urn for your beloved mother. Knowing that you are extremely pleased with the urn, the timely shipping, and the engraving fills us with immense pride and satisfaction. It is our highest priority to ensure that these important aspects are handled with the utmost care and precision, especially during such significant moments. We understand the importance of these details in honoring and remembering loved ones. Your feedback is greatly appreciated and will be shared with our team. If there is anything else we can do for you, please feel free to reach out. Thank you for choosing us for this very special memorial. Susan Fraser

Posted 2 years ago

“The urn came exactly as shown in the picture. It was so hard trying to find an urn that wasn’t your traditional style urn and I wanted a more modern urn. In the light urns did a wonderful job and it turned out so beautiful.”

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Posted 2 years ago

Hi Wendi, We are truly grateful for your heartfelt review. It brings us immense joy to know that the urn arrived exactly as pictured and that it beautifully aligned with your desire for a modern, non-traditional design. Our team at In the Light Urns takes great pride in crafting unique and aesthetically pleasing pieces, and it's heartwarming to hear that we were able to provide you with something so special and fitting for your needs. Thank you for acknowledging our efforts and for choosing us during this important time. Your satisfaction and kind words are the greatest rewards for our work. If there's anything more we can do to assist you, please don't hesitate to reach out. Susan Fraser

Posted 2 years ago

“Both items we bought (urn and urn necklace) were beautiful and of high quality. Would definitely recommend”

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Posted 2 years ago

Hi Robert, Thank you so much for your kind words and for taking the time to leave this wonderful review! We are absolutely delighted to hear that both the urn and the urn necklace met your expectations in beauty and quality. Your recommendation means a lot to us. We strive to provide our customers with products that are not only meaningful but also of the highest standard. If there's anything else we can do for you, please don't hesitate to reach out. Thank you again for choosing our products and for your support! Susan Fraser

Posted 2 years ago

“Love my charm and very happy to be able to have my dad's ashes in it to take with me everywhere all the time. Will be ordering a couple more for my daughter and my nephew to also have. Love that there is a variety to choose from and it was shipped sooner than the stated time frame.”

In The Light Urns 5 star review on 9th December 2023

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Posted 2 years ago

Thank you so much Yessenia for your five star review! We are so pleased that you enjoy our urns and had a positive experience. It means a lot to us that you feel comfortable taking your dad's ashes with you everywhere and that you plan on ordering more urns for your daughter and nephew. We appreciate your kind words and are delighted that you have chosen In The Light Urns for this special time. Take care! Susan Fraser

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

In The Light Urns Reviews