Norm Reviews

Name: Norm
Address: 31-32 Hans Place, London, London Borough of Hammersmith and Fulham
Rating: 4.87

4.9 Rating 10,133 Reviews

98 %

of reviewers recommend Norm

Company Reviews

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661

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Phone:

0204 586 9291

Email:

hello@joinnorm.com

Location:

31-32 Hans Place,
London
London Borough of Hammersmith and Fulham
SW1X 0JY

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Dane H

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“it was looking bleak...”

Helpful Report

Posted 5 years ago

Hi there, Thanks for your feedback! We're sorry that you didn't have a good experience with visiting our test centre, we try to make all of our locations feel as comfortable as possible while also lowering the risk of contamination with unnecessary surfaces so we understand that it may not feel as inviting as we'd like it to but we hope that your results have now put your mind to rest.

Posted 5 years ago

“Paid for same day test. Test results failed to materialise on the day. Five calls to their helpline later (each one of them saying they would call back) and the final call said “we are in the same boat as you, we don’t know what has happened to your test results either”. Same boat! Can only imagine these reviews are all posted by bots. Worst service and empathy I’ve ever experienced.”

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Posted 5 years ago

“Found out after that this test is not approved for NHS or quarantine shortening. The testing centre itself seemed very sketchy.”

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Posted 5 years ago

“Results did not arrive on time - 2-day guarantee, and we couldn’t talk to anybody.”

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Posted 5 years ago

“Although the service once there was very good we were unable to use our BA discount as it kept telling us the code was invalid. The people at the test centre were unfortunately unable to help. The rest of the service was fantastic but it rather soured the experience”

Helpful Report

Posted 5 years ago

Hi Tiffany, we're really sorry to hear this but glad that the test and results themselves caused no issues. We appreciate your feedback and will look into this further for you so we can be sure it won't happen again but we hope that this doesn't discourage you from using our otherwise fantastic service again.

Posted 5 years ago

“Absolutely overpriced service! And instead of consulting me the gentleman at the test centre was upselling to me. Basically telling me that if I wouldn’t buy the next bigger package (£100 more) I wouldn’t get my test on time, which turned out to be not true based on another employees statement. Stay away from them!! There’s load of other services that only cost half and are honest.”

Helpful Report

Posted 5 years ago

“I was advised wrongly at the center and chose the two days results. However, the tests were sent one day earlier. It's impossible to speak to anyone, emails are not answered. The live chat is a BOT. very frustrating, and it looks like I have to buy a new one from a different company.”

Helpful Report

Posted 5 years ago

“The 10pm result claim is not true - I have heard nothing and await the results from my on test at 9.00am this morning.”

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Posted 5 years ago

“120£ for ‘Same day guaranteed’ but one day is already passed and I haven’t received any result yet”

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Posted 5 years ago

“Paid for same day results. Had my test at 11.29 It’s now after midnight and no results. Difficult to find contact details on website which now don’t matter as no one is working. £400 paid”

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Posted 5 years ago

“STAY AWAY. Absolutely shocked. Payed 175£ for a 2day guaranteed fit to fly test which never came through. It's been more than 72h later and I am still wainting - risked my flight and paying a penalty upon arrival at destination.”

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Posted 5 years ago

“Yesterday, I paid £275 for a PCR test with guaranteed results in 1 day by 6PM. It is now 10:43PM and I still haven't received my results. I am now extremely worried that the results won't arrive in time for my flight.”

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Posted 5 years ago

“Tested 36 hours ago. NO result. No-one answering calls or emails?! Flight dependant..”

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Posted 5 years ago

“My result doesn't come out on time. And on staff answer the phone call after 6pm.”

Helpful Report

Posted 5 years ago

“I did the test yesterday paying £275 for a 24 hour result PCR. Results were supposed to arrive today by 6pm, but it's no 7.30pm and no sign of the results. I called the support line, waited more than half an hour on the line, but they couldn't do anything. Do not use this service!!! It's appalling! Robbers”

Helpful Report

Posted 5 years ago

“DO NOT USE. Paid a premium for 48 hour results for a flight. Still not received. Call centre cannot confirm what is going on or whether will ever be available. Will not arrange another tear for me. Will only refund if whole family can confirm missed flight!”

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Posted 5 years ago

“too many people in testing site while there is enough space outside.”

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Posted 5 years ago

“Booked a 2 day test. I did the swap on Friday morning, but I won't get the results until Sunday evening. I found the wording in the website misleading, where it boasts 'Guaranteed results in 1 or 2 days' and 'Samples analysed 7 days a week, even on weekends'. Unfortunately clearly just taking advantage of the pandemic. I spoke to customer service and they were largely unhelpful and defensive, clearly showing they had customers with similar issues before.”

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Posted 5 years ago

“paid for two tests, one got sent one test result - trying to find or even contact someone to find out where the other test certificate is, is proving to be a complete nightmare.”

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Posted 5 years ago

“It is not clear in the site that the 2 day guaranteed results are not actually out in 2 days, meaning they can take more than 48 hours. I was made to pay more in order to guarantee that I will have them for my flight”

Helpful Report

Posted 5 years ago

Norm is rated 4.9 based on 10,133 reviews