“My roses are perfect! My only complaint is that I need more! They're healthy, relatively unscathed by the delivery and arrived quickly. Very good price, I will be back for more, and the bulbs when they're in season!”
Hi Lisa,
Thank you so much for your wonderful review! We're thrilled to hear that your roses are perfect and that they arrived quickly and in good condition. Your feedback about needing more is music to our ears, and we look forward to welcoming you back for more plants and bulbs in season!
Best wishes,
Team J Parkers Ireland
Hi Anthony,
Thank you so much for your fantastic review! We're delighted to hear that you had an excellent experience with our service and products. Your satisfaction is what we strive for, and we truly appreciate your kind words!
Warm regards,
Trish
“The site is nice and colourful and easy to use with good navigation. The descriptions of the plants are good, but I would like to be told how hardy plant is and will survive tempatures below -15 If needed.
I was able to order what I wanted and pay securely.
The couriers communication does leave a lot to improve. Their communiation/tracking was extremely confusing and needs to be made clearer.
I felt delivery was slightly slow considering they are live plants. 95% of the plants looked healthy, but one was a bit sad and dried up looking, but hopefully it will improve now that I have it potted up. Overall I was satisfied with the service except for the communications from the courier.”
Hi Kelvin,
Thank you for taking the time to share your feedback. I'm glad to hear that you found our site colorful and easy to navigate! I appreciate your suggestion about including hardiness details for our plants; it's always helpful to know how we can improve. I'm sorry to hear about the communication issues with the courier and the delivery speed, as well as the condition of one of the plants you received, should you find this fails to thrive do get in touch. Your comments are valuable, and I will certainly pass them along to the relevant teams
Warm regards,
Trish
“Customer service is good but plant quality varies a lot. On this recent order instead of bushy 9cm potted perennials some were a leggy single stem, some a really long stem with one or two shorter stems. The long stems were badly twisted and bent and need to be cut back. Overall I don't feel the plants have been well cared for and should have been cut back to produce bushy plants. It's hard to know how they will turn out.”
Hi
Thank you for your review and I am really sorry you weren't happy with the products that arrived. I have passed your comments to the Ireland manager and if you find they don't survive do reach out to me at review@jparkers.co.uk with your order reference and we will be happy to help.
Regards, Trish
“Had problems with website so had to do it by phone which I am happy with, but got cut off once and had to try again.
Barbara was great.
Delivery very efficient.”
Hi
Thank you for your review and I am sorry to learn you had an issue with the website, but that Barbara was able to take your order.
Kind regards, Trish
Hi Joan,
Thank you for your wonderful 5-star review! We're so happy to hear that your plants arrived quickly and in good condition. Your satisfaction is our top priority, and we appreciate your support!
Warm regards,
Trish
“Packing not great - Several of the plants were broken.
I've planted them all so we'll see how they get on.
No photos, sorry. You'll have to take my word for it.”
Hi John,
Thank you for your feedback. I'm sorry to hear that the packing was not up to our usual standards and that some plants were broken during transit. We genuinely appreciate you planting them and hope they thrive for you. Your comments about the packaging will help us improve for the future.
If you need further assistance or have any updates to share, please don’t hesitate to reach out to me at review@jparkers.co.uk
Warm regards,
Trish
“Delivery was fast and custoer service were responsive and efficient. However plant quality was extremely poor. Brown spot,broken stems/branches and aphid infestations...contacted customer service immediately had replcements sent out...replacements had even worse infestation and were pretty much destroyed. The delivery was fast enough that this wasn't transit time related, they were clearly sent out in extremely poor condition. Certainly seems lacking on quality control.”
Hi there,
Thank you for sharing your experience, and I sincerely apologise for the issues you encountered with the quality of the plants. It's disappointing to hear that both your initial order and replacements did not meet our high standards. We take pride in our products, and it's concerning to hear we fell short this time.
Your feedback is invaluable as it helps us improve our quality control. Please feel free to reach out with more details about your experience, as we would love the opportunity to assist you further. I can be reached at review@jparkers.co.uk if you can also include a couple of photo's for me then that will help.
Kind regards
Trish
Hi Marta,
Thank you for your fantastic 5-star review! We're thrilled to hear that everything arrived quickly, nicely packed, and in great shape. Your high recommendation means so much to us, and we can’t wait to serve you again!
Warm regards,
Trish
Hi Marie,
Thank you for your wonderful 5-star review! We're so delighted to hear that you're pleased with your purchases from J Parkers. Your positive feedback truly motivates us to keep up the great work!
Warm wishes,
Trish
Hi Claire,
Thank you for your glowing 5-star review! We're delighted to hear you were impressed with our quick delivery and our products. Your recommendation means the world to us, and we look forward to serving you again!
Kind Regards
Trish
Hi Jimmy,
Thank you for your wonderful 5-star review! We're so pleased to hear that your plant arrived in perfect order and that you enjoyed our prompt delivery. Your satisfaction is our priority, and we appreciate your kind words!
Kind Regards,
Trish
“Easy to use website , very quick dispatch of plants , plenty of notification they were on there way and when they'd arrive.
When I received them they were extremely well packaged no damage and healthy plants. Would recommend to anyone”
Hi Kathryn,
Thank you so much for your amazing 5-star review! We're thrilled to hear that you found our website easy to use and appreciated the quick dispatch and updates. It's fantastic to know your plants arrived in perfect condition and were well packaged. Your recommendation means a lot to us!
Warm regards,
Team J Parkers Ireland
Hi Monica,
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your order arrived quickly and in great condition. Your satisfaction is our top priority, and we can't wait to have the pleasure of serving you again!
Warm regards,
Team J Parkers Ireland
Hi Bobby,
Thank you so much for your fantastic 5-star review! We're delighted to hear that you have confidence in the quality of our plants. Your support means the world to us, and we’re here to help you cultivate your garden with the best!
Warm regards,
Team J Parkers Ireland
Hi Nikolina,
Thank you for your wonderful 5-star review! We're so pleased to hear that your flowers were safely delivered and that the delivery was fast. Your feedback is greatly appreciated, and it motivates us to keep delivering exceptional service!
Warm regards,
Trish
Hi there,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that your order arrived exactly as expected and that you enjoyed the free gift. Your satisfaction is our priority, and we appreciate your support!
Kind regards
Trish
Hi Joseph,
Thank you so much for your wonderful 5-star review! We’re delighted to hear that you experienced prompt service and that your plant arrived in great condition. It’s fantastic to know that your first order with us has been such a positive one. We look forward to serving you again in the future!
Kind regards, Trish
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