Hi Brian,
Thank you for your feedback. I'm sorry to hear that your plants arrived in poor condition due to the packaging and handling. We strive to ensure that all our plants reach our customers healthy and well-protected. Your comments are invaluable and will help us improve our processes.
I trust that you have contacted our customer service team for help and advice, if not please feel free to reach out to me at review@jparkers.co.uk with the details
Warm regards,
Trish
“I am sorry to say that I am very disappointed.
The 2 Limelight and the Grandiflora were in a poor state. Completely pot bound in minuscule pots and looking very unhealthy.
The Annabelle was less so but all the plants were terribly dehydrated and badly cared for.
I won’t be buying from you again.”
Hi Julia
Thank you for your feedback and I am sorry to learn that you were unhappy with your order. I trust that you have reached out to our customer service team for help and advice, if not then please don't hesitate in reaching out to me at review@jparkers.co.uk
Kind regards, Trish
Hi there,
Thank you for your wonderful review! We’re so glad to hear that your product was delivered on time and as advertised. Your satisfaction is our top priority, and we truly appreciate your feedback!
Warm regards,
Trish
Hi Rory,
Thank you for your fantastic review! We’re delighted to hear that your ordering experience was easy and that the plant arrived in excellent condition, beautifully packed and potted. Your kind words motivate us to keep providing the best service possible. We look forward to assisting you again in the future!
Warm wishes,
Team J Parkers Ireland
“I hate not being able to give 5* but the good I received were not good .The 2Anabelle were badly broken up ,are now in compost,while the other4 plants fared better ,they were all in Packadging too short for the plants so were never going to arrive unscaved. So I had to contact CC ,sent photos,Agent agreed that they would replace 2xAnnabelle(Even though not available onsite) but said looked others would recouver,I had queried "black" leaves/half leaves on all plants but was not entertained ,instead just answered that replacements would be sent out 7-14 days and closing ticket.Not a great experiance TBH ,unnessary,dispatched earlyhours fri received Monday .I have included photos”
Hi Peter,
Thank you for taking the time to share your experience. I'm sorry to hear that some of your plants were not in the best condition upon arrival due to the packaging. It's never our intention to send out plants that are less than perfect. I appreciate you reaching out to our customer service team regarding the replacements, and I understand your frustration with the handled queries. Your feedback is important, and we will use it to work on improving our service.
If you have any further concerns, please don’t hesitate to reach out to me at review@jparkers.co.uk
Warm regards,
Trish
Hi Alan,
Thank you for leaving us a fantastic review! We're delighted to hear that you experienced good service and fast delivery. Your support means a lot to us, and we’re here to help whenever you need!
Best regards,
Team J Parkers Ireland
“Everything I received was excellent. The only disappointment was that I ordered three Thomas Ellison dahlias and they turned out pink. It is a beautiful pink Pom Pom but not what I ordered.”
“First time using j parkers . Really fast delivery goods extremely well packed . I've planted my plants so we will see how they grow did notice one or 2 have spots on the leaves but hopefully it's nothing serious to worry about ...”
Hi there,
Thank you for your thoughtful review! We’re delighted to hear that your first experience with us was positive and that your plants arrived quickly and well-packaged. We understand your concern about the spots on the leaves and please do get in touch if there is a problem.
Warm regards,
Team J Parkers Ireland
Hi Migle,
Thank you for your fantastic review! We’re delighted to hear that your plants arrived quickly and in great condition. We take pride in our packaging, and it's wonderful to know it made a difference for you. Whenever you're ready for your next gardening adventure, we’re here to help!
Best wishes,
Team J Parkers Ireland
“Excellent, I was hesitant to order online plants but they came within two days. All in pots, watered and well protected. Brilliant service and plants in great condition. Thank you.”
Hi Amanda,
You're welcome and thank you for your amazing review! We're thrilled to hear that your plants arrived promptly and in such great condition. It's wonderful to know our efforts in packaging and care are appreciated. We're always here to help with your gardening needs!
Warm regards,
Trish
Hi
Thank you for your feedback regarding fastway and I am sorry to learn that there was damage to some of the leaves. If the hosta's fail to thrive please don't hesitate in contacting our customer service team for help and advice.
Kind regards,
Trish
“Roses arrived well packaged and intact with no visible damage. I wouldnt hesitate yo purchase again for this company. As yet Im deciding where they should be planted in my garden.”
Hi Georgina,
Thank you for your lovely review! We’re so pleased to hear that your roses arrived well packaged and intact. Your trust in us means a lot, and we’re here for any future gardening needs you may have!
Warm regards,
Trish
Hi Paul,
Thank you for your wonderful review! We’re delighted to hear that you found great prices and enjoyed super fast delivery. Your support means everything to us, and we’re here whenever you need help with your next gardening project!
Warm regards,
Trish
Hi Pat,
Thank you for your fantastic review! We’re so glad to hear that you enjoyed our quick delivery service. Your satisfaction means the world to us, and we’re here to help with all your gardening needs!
Warm regards,
Team J Parkers Ireland
Hi Alice,
Thank you for your fabulous review! We’re thrilled to hear that you received your plants quickly and that they all look healthy. Your feedback means a lot to us, and we can't wait to help you with your future gardening adventures!
Warm regards,
Trish
Hi there,
Thank you for your amazing review! We’re so pleased to hear that your plants arrived on time and in great condition. Your excitement for their growth is infectious, and we can’t wait to see how they flourish in your garden!
Warm regards,
Trish
Hi Elaine,
Thank you for your wonderful review! We’re delighted to hear that your order arrived quickly and in great condition. Your satisfaction is our top priority, and we look forward to serving you again in the future!
Warm regards,
Trish
Hi Barbara,
Thank you for your fantastic review! We’re thrilled to hear that you loved our selection and that your tree arrived in perfect condition with quick delivery. Your kind words are greatly appreciated, and we can't wait to assist you with your next purchase!
Warm regards,
Trish
“I ordered few plants from various website, but J Parker is the best! All plants are healthy and grow well, professional packed. Delighted it! Definitely will come back!”
Hi there,
Thank you so much for your wonderful review! We’re delighted to hear that you found our plants healthy and well-packaged. Your satisfaction truly makes our efforts worthwhile, and we look forward to welcoming you back for your next order!
Warm regards,
Trish
Hi Margaret,
Thank you so much for your excellent review! We're delighted to hear that you found our service fast and efficient. Your satisfaction is our top priority, and your kind words motivate us to keep improving. We look forward to serving you again soon!
Best wishes,
Trish
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